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“Beautiful hotel in the perfect location” 5 of 5 bubbles
Review of Hotel Avenida Palace

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Hotel Avenida Palace
Ranked #6 of 247 Hotels in Lisbon
Certificate of Excellence
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful hotel in the perfect location”
5 of 5 bubbles Reviewed June 24, 2013

My husband & I stayed here for 2 nights (May 20-21). This hotel is in a perfect spot in Lisbon, so close to everything and even has parking. It is a very beautiful building and the public rooms are very grand. Our room was charming with a wonderful balcony overlooking the street - but completely soundproof. Everything was great. Staff are extremely helpful and courteous, even sending us on our way with a bottle of water. Highly recommended

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank LindfieldTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 26, 2013
Dear Guest,

Thank you for posting a review, for rating us with five stars and for any potential recommendations.

I am delighted to read your kind comments on your recent visit to the Avenida Palace and to read that you found our Hotel to be in a perfect spot in Lisbon. Your kind words about our staff are also much appreciate and will be a great source of motivation.

It will be a great honor to have you as our guest again on your next visit to Lisbon.

Kind regards,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,497 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (374)
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English first
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 22, 2013

I stayed 3 nights at Hotel Avenida Palace. My room was a good size, decorated very well in keeping with the culture and area, and very clean (see photos room 510). I had excellent views over the city (see photos room 510). The hotel is clearly visible and a short walk (2 minutes) from the drop off point at Praca Dos Restauradores off the aerobus no 1 from the airport (euro 3.50; 20 minutes drive from the airport). The hotel is situated ideally in the centre of Lisbon and within walking distance of many noteworthy sites. it is also conveniently right by the meeting points for 'Inside Lisbon' walking and daytrip tours which are well worth doing. Staff were always polite, spoke excellent english and were happy to advise on all aspects of visiting Lisbon and the surrounding areas which was both useful and welcome. Wifi worked well in all areas of the hotel and there is a computer room and printer if needed. Overall a most comfortable, safe stay in a really good hotel for a woman travelling solo for her first time in Lisbon!

Room Tip: I stayed in room 510 which had really wonderful views (see photos posted).
See more room tips
  • Stayed June 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank 1234567890zyxwvutsrq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 28, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave these wonderful remarks on TripAdvisor.

We also would like to thank you for your feedback, we were delighted to hear that you have enjoyed your stay with us.

Your enthusiasm for our Hotel is very much appreciated and so, we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverkip, United Kingdom
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed June 22, 2013

Stayed here for the weekend 15th - 18th June 2013 with my wife. A fantastic old style hotel that is a lovely place to stay. Location is great for everything the city has to offer , plus if you want to go to Sintra the train station is next door. Rooms are large and clean, beds comfortable plus well insulated from the noise of down town. The staff are really helpful and the breakfast has everything you want and it is all fresh. My birthday was on the 17th and the hotels sent a bottle of fizz to the room which i thought was a lovely touch. If you want to be in the best place in Lisbon this is it.

Room Tip: High floor are quieter and ask for a view over the city
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 26, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave your remarks on TripAdvisor.

It was indeed a pleasure to read that you enjoyed your stay with us and we truly appreciate the fact that rated us with the maximum score in all the parameters.

With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history and fully renovated, is a symbol of the city.

Personalized service is also very important to us and the service you received is a wonderful example of the team's commitment. Your kind comments will be a great source of motivation to them.

We hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 19, 2013

I stayed at Avenida Palace Hotel for 3 nights (13-16 June) with a friend. The hotel room is spacious, beds are comfortable, the hotel staff is extremely helpful. Throughout our stay, whenever we asked for help from concierge, they immediately assisted us. The hair dryer in the room was in the old style - not a strong one. When we asked for a strong one, a new one was delivered to our room. The breakfast was very rich, in a nicely decorated room. If you like old style hotels, you would love Avenida Palace Hotel. It's next door to the train station (very handy to go to Sintra - you should definitely visit this place - don't miss the Pena Palace) and the underground station is at the other corner of the hotel. It's also walking distance (max 10 min) from the sea - main square Praça do Comercio.

Room Tip: We stayed at room 402 - we liked it
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank DidemSILAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 20, 2013
Dear Guest,

Many thanks for taking the time out to leave such kind comments on your recent stay at the Avenida Palace.

Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations. Your kind words are a true source of motivation and I will gladly pass on your comments to the entire team.

Hopefully, we will be able to welcome you again in a near future.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davidsonville, Maryland
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 18, 2013

Our stay at the Avenida Palace Hotel was thoroughly enjoyable. The staff was helpful in all areas. There were good suggestions on where to experience fado, how best to travel to and from Sintra, how to reach the hotel by car, how to catch the trams (with advice on relative costs of transportation within Lisbon), and much more. The breakfast that is served is extensive and quite good. While we did not need our car while in Lisbon, we were impressed by the fact that it was parked by the door on the morning we were due to check out. The man running the bar was also engaging and helpful. There were nice touches, such as a complimentary bottle of water in our room and another for our car on departure.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 20, 2013
Dear Guest,

Thank you very much for these wonderful remarks on TripAdvisor. It was indeed a pleasure to read that you found the Avenida Palace to be the perfect hotel in a perfect location.

I was also extremely pleased to read your kind comments on our services and staff that you found to be so helpful and polite. I will forward your comments to the entire team.

I do hope that the Avenida Palace will welcome you back in a near future.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Niguel, California
Level Contributor
83 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed June 18, 2013

This is a perfect hotel in a perfect location in Lisbon. It is in the very heart of the city, where you can literally walk anywhere. The beautiful bar is ideal for a drink or light meal, and the included breakfast buffet is large and very good. Rooms are large and well appointed, and the staff is very helpful and polite. There is no restaurant for dinner, but there are numerous good restaurants within just a few blocks of the hotel. One night when we were too tired to walk anywhere, we had an excellent sandwich in the hotel bar.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank l0nnieand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 20, 2013
Dear Guest,

It was such a pleasure to read your review about your stay at the Avenida Palace.
I was extremely pleased to read your kind comments on our location and services and to acknowledge that you had the opportunity of savoring our light meals, served in the Bar or in our Palace Lounge.

It is our goal to provide properly maintained facilities and the luxurious sophistication of its décor make this Hotel a landmark at the intersection of tradition and innovation.

We do hope that we can look forward to welcoming you back to the Avenida Palace in the near future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed June 16, 2013 via mobile

I stayed at the Avenida palace twice ( four nights total) on a three week trip through Portugal in May. After a long and sleepless flight from the west coast of the US, I arrived in Lisbon tired and bedraggled. As I stepped through the doors of the Avenida Palace in my wrinkled travel wear and comfort sandals, I thought , "Oh dear, I am seriously underdressed for this place!" My trepidation was immediately eased when I was greeted by a smiling young man who whisked my heavy bags from my hands and ushered me to the front desk... And thus began my love affair with this gorgeous hotel! I had expected the sort of "faded elegance" one often encounters in old, stately hotels throughout Europe...you know, the tattered drapes and the dusty carpeting. Not so here: everything is sparkling, elegant, tasteful, and designed to pamper the traveler. A bowl of grapes and a bottle of water welcomed me in a lovely, quiet room, with wifi that actually worked! Scented sachets in the closet, bathrobes, slippers ...what more could a girl want? Breakfast? Fabulous buffet in a gorgeous room overlooking the square with efficient and friendly staff. Good dining advice from the concierge for excellent food nearby at moderate prices. This is not a budget friendly hotel, as my significant other noted when he arrived during my second stay at the hotel; however, he conceded that in the often gritty surroundings of Lisbon, the hotel was a delightful respite from noise and bustle thanks in part to incredible double-paned windows. A lovely series of free piano recitals was offered in the sumptuous lounge during our stay. Just a tip: the Aerobus #1 (€3,50) drops you a few steps from the entrance (you will see the big rooftop sign, but walk around the ground floor lingerie shop, take a sharp right into a small parking area to find the main entrance). A perfect location next to the historic Rossio train station and other central city sights. Book directly on line with hotel for some added perks like a 20% discount in the bar.

Stayed May 2013, traveled solo
Helpful?
4 Thank sallyforth60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 20, 2013
Dear Guest,

Your review is wonderful reading. We are delighted to learn that you enjoyed your stay with us and that you were able to meet if not exceed your expectations. Thank you so much for the excellent rating on TripAdvisor.

Personalized service is also very important to us and the service you received is a wonderful example of the team's commitment. Allow me to thank you sincerely on behalf of all the staff members.

We look forward to welcoming you again very soon to your Lisbon residence.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Property: Hotel Avenida Palace
Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Lisbon
#5 Family Hotel in Lisbon
#6 Luxury Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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