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“Quiet elegance in busy Lisbon”

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Hotel Avenida Palace
Ranked #5 of 248 Hotels in Lisbon
Certificate of Excellence
Portland, Oregon
Level 5 Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Quiet elegance in busy Lisbon”
Reviewed June 16, 2013 via mobile

I stayed at the Avenida palace twice ( four nights total) on a three week trip through Portugal in May. After a long and sleepless flight from the west coast of the US, I arrived in Lisbon tired and bedraggled. As I stepped through the doors of the Avenida Palace in my wrinkled travel wear and comfort sandals, I thought , "Oh dear, I am seriously underdressed for this place!" My trepidation was immediately eased when I was greeted by a smiling young man who whisked my heavy bags from my hands and ushered me to the front desk... And thus began my love affair with this gorgeous hotel! I had expected the sort of "faded elegance" one often encounters in old, stately hotels throughout Europe...you know, the tattered drapes and the dusty carpeting. Not so here: everything is sparkling, elegant, tasteful, and designed to pamper the traveler. A bowl of grapes and a bottle of water welcomed me in a lovely, quiet room, with wifi that actually worked! Scented sachets in the closet, bathrobes, slippers ...what more could a girl want? Breakfast? Fabulous buffet in a gorgeous room overlooking the square with efficient and friendly staff. Good dining advice from the concierge for excellent food nearby at moderate prices. This is not a budget friendly hotel, as my significant other noted when he arrived during my second stay at the hotel; however, he conceded that in the often gritty surroundings of Lisbon, the hotel was a delightful respite from noise and bustle thanks in part to incredible double-paned windows. A lovely series of free piano recitals was offered in the sumptuous lounge during our stay. Just a tip: the Aerobus #1 (€3,50) drops you a few steps from the entrance (you will see the big rooftop sign, but walk around the ground floor lingerie shop, take a sharp right into a small parking area to find the main entrance). A perfect location next to the historic Rossio train station and other central city sights. Book directly on line with hotel for some added perks like a 20% discount in the bar.

Stayed May 2013, traveled solo
Helpful?
4 Thank sallyforth60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 20, 2013
Dear Guest,

Your review is wonderful reading. We are delighted to learn that you enjoyed your stay with us and that you were able to meet if not exceed your expectations. Thank you so much for the excellent rating on TripAdvisor.

Personalized service is also very important to us and the service you received is a wonderful example of the team's commitment. Allow me to thank you sincerely on behalf of all the staff members.

We look forward to welcoming you again very soon to your Lisbon residence.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Preston, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 16, 2013

Wonderful hotel. Located right in the heart of the city so convenient for all the city centre sights. All of the staff were extremely courteous and couldn't do enough for you. The breakfasts were just amazing with incredible variety. A beautiful, splendid old building. Would definitely stay there again.
G&A

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank GandA2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 20, 2013
Dear Guest,

Many thanks for taking the time out to leave such kind comments on your recent stay at the Avenida Palace. I am delighted to read how much you enjoyed staying with us and that your highlight goes out to our location, staff and to our buffet breakfast.

I will share your comments with the team involved and I look forward to welcoming you here on your next visit.

Kind regards,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 16, 2013

We enjoyed a very nice one-night stay at the Hotel Avenida Palace in Lisbon. The room was good size, tastefully decorated and well equipped. Being on the second floor, it had a French balcony overlooking the street. With the doors closed there was no street noise, however. There was free wi-fi in the room and the public areas.

The staff was very friendly. We were able to check in early, which was much appreciated after a long over-night flight with no sleep. After a short nap, we explored the area around the hotel and found the location to be excellent. The hotel is very near the City Centre and a pedestrian mall with typical tourist shops, along with other more interesting shops selling antiques, silver and fine arts . There is a Metro station within a block of the hotel. I guess we could have taken the Metro from the airport, but the taxi fare was only 21 euros. There was also a hop-on-hop-off bus stop just outside the hotel.

The hotel does not have a formal dining room, but there are many restaurants and cafes within a two-block radius of the hotel. The hotel does serve light dinners (sandwiches, burgers) in the bar. It also has a breakfast room which serves a full buffet breakfast.

We were pleasantly surprised with the hotel’s “extras”. For booking online, we received a welcome port wine, which was quite good. Also unknown to us, they were offering a 20% discount for the bar. We were tired from our trip and not terribly hungry, so we ordered burgers and beers in the bar. To our surprise, the 20% discount applied to both food and beverage purchases. In late afternoon, after returning from our walk around the area, we discovered chocolate covered strawberries in our room. A nice snack before dinner! The hotel also had a guitar recital in the lounge in the evening. I believe they offered some form of entertainment in the lounge every evening.

We were very impressed with the hotel and would enjoy staying longer on our next trip to Lisbon.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
5 Thank JamesFortMyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 20, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave these detailed remarks on TripAdvisor.

It was indeed a pleasure to read that we were able to impress you, despite your short stay with us, and to acknowledge that you had the opportunity of savoring our light meals, served in the Bar or in our Palace Lounge.

I also want to thank you for referring the benefits for booking directly through the Hotel website, which are listed in it as “Exclusive Benefits”.

It is our goal to provide properly maintained facilities and the luxurious sophistication of its décor make this Hotel a landmark at the intersection of tradition and innovation. We are very pleased when such efforts are recognized.

We look forward to the opportunity of welcoming you back to the Avenida Palace and hope that you can stay longer next time.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 16, 2013

We stayed at the Hotel Avenida Palace for two nights in Lisbon after ending our Mediterranean cruise in Portugal. The hotel was beautiful. Very old world style with lots of character and charm. If you like modern, this is not the place. If you want to feel like royalty, go for it! Very well located in the heart of Lisbon. Friendly and courteous staff and a great breakfast to start your day.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 20, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave these detailed remarks on TripAdvisor.

We also would like to thank you for your feedback, we were delighted to hear that you have enjoyed your stay with us and appreciate the fact that you have given us the maximum score in all parameters.

We truly hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 11, 2013

Loved this hotel where I stayed three nights....great location in the heart of the city and still my room at the back of this elegant building was very quiet. Next to public transport, restaurants, shops....everything...! Breakfast was tops...even had soy milk...staff were great...lovely decor...wifi worked...would very happily return....and I highly recommend Avenida Palace Lisbon.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lindsay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 17, 2013
Dear Guest,

Thank you for taking the time to post your review about your stay at the Avenida Palace. We were very pleased to know that we met your expectations.

Your enthusiasm for our Hotel is very much appreciated. The entire team will be thrilled to hear your kind comments.

We hope to have the pleasure of welcoming you back in a very near future.

Yours Sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlborough, UK
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 11, 2013

We stay at the Hotel Avenida Palace about 6 times each year, having done so now for about 4 years. The hotel is beautiful, ideally located for walking around Lisbon and close to so many great restaurants. The staff are so professional and friendly - it feels like a luxurious second home. What more can I say!

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BestRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 17, 2013
Dear Guest,

Your review is wonderful reading. Allow me to thank you sincerely on behalf of all the staff members for coming to visit us so often, we truly appreciate your outstanding loyalty throughout the years.

We are delighted to know that we continue to meet your expectations and appreciate the fact that you rated us with the maximum score in all the parameters.

We pride ourselves on providing a comfortable stay for all our guests in order to make the Avenida Palace feel like home and are truly proud of your recognition. Your kind words will be shared with the entire team.

We hope to have the great honor of welcoming you very soon to your Lisbon residence.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Konstancin
Level 6 Contributor
289 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 279 helpful votes
Reviewed June 10, 2013

Well located with helpful staff this Grand Dame of a hotel does not show its age but does show its elegance. This is not an edgy modern hotel but an old fashioned hotel of the late 19th century that has been maintained with care.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank TravellerPoland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, June 17, 2013
Dear Guest,

Thank you for staying with us again and for sharing your experience at the Avenida Palace.

It was such a pleasure to read these wonderful lines about our Hotel and we are happy to know that you have enjoyed your stay with us.

We hope to have the honor of welcoming you once more at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Property: Hotel Avenida Palace
Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Lisbon
#5 Romantic Hotel in Lisbon
#5 Family Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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