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“A very special palace with safe location”

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Hotel Avenida Palace
Ranked #6 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed May 25, 2013

We stayed for a week in this hotel. We chose it for our first trip to Lissabon. It was my daughter and I only, and we wanted a safe and yet in the middle of town location. We were not disappointed, this hotel is wonderful.Traveling alone for two women abroad can be dangerous but this location is perfect and safe. We steps away from many interesting places. We could shop nearby and drop off things and leave again.The beds are comfortable, the room very clean and the staff is always ready to help with a smile. They made us feel like a queen and a princess. Thank you all for that.

  • Stayed: May 2013, traveled with family
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7  Thank UnterdenLinden79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded May 30, 2013

Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave these detailed remarks on TripAdvisor.

We are delighted to learn that you enjoyed your stay with us and that you were not disappointed with your choice. Your kind comments on our services and staff and also the fact that you have given us the maximum score in all the parameters are very much appreciated.

We pride ourselves on providing a comfortable stay for all our guests and appreciate your recognition.

We look forward to welcome you back in the near future.

Yours Sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,574 - 1,580 of 2,900 reviews

Reviewed May 24, 2013

The best position for exploring Lisbon on foot, and a breakfast you want to linger over, there are so many delicious foods on offer. The staff were friendly and helpful, the rooms very well appointed and clean, and we did get "turned down" each night, with complimentary chocolates.
It does seem strange that smoking is allowed in the main lounge area, so that the smell drifts into the lobby, but that was the only minus.

  • Stayed: May 2013, traveled with friends
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7  Thank hmalleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded May 30, 2013

Dear Guest,

Thank you so much for the excellent rating on TripAdvisor and for your wonderful words about your stay at the Avenida Palace.

We are delighted that you have enjoyed our location as well as our décor.
We pride ourselves on providing a comfortable stay for all our guests and thank you for your recognition.

Your enthusiasm for our Hotel is very much appreciated and we very much look forward to your return.

Kind regards,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2013

We stayed at the hotel Avenida Palace for 7 nights in May 2013. It was Fantastic. The central location was extraordinary, we walked to many sites and the restaurant choices within a few minute walk were terrific. The area was very safe, I was with my mother and never felt uncomfortable in this part of town. I have to say the hotel included breakfast and I was not expecting much, boy was I pleasantly surprised, it was a beautiful spread with many choices, including eggs 3 ways, crepes as well as a wide assortment of traditional treats, meats, delicious cheesed and fruits. The staff assisted us in so many ways, from taxi arrangements, to recommendations for sites and tours, they were kind, attentive and knowledgeable. The hotel itself was charming with antiques, beautiful drapes and accents everywhere. I would highly recommend this hotel, for couples, for families or for business, it is a treat to stay in!

  • Stayed: May 2013, traveled with family
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7  Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded May 30, 2013

Dear Guest,

Thank you for posting your wonderful review, for rating us with five stars and for any potential recommendations.

We are thrilled that you had such a fantastic stay and are grateful for all the positive remarks.
We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased when such effort is recognized.

We sincerely hope that you will visit us again and look forward to welcoming you back.

Kind regards,

Pedro Miguel Costa

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Reviewed May 20, 2013

This 100 year hotel is excellently located in one of Lisbon's main squares . The rooms are nicely sized with adequate closet space. Public rooms are beautiful. However, there was no doorman on duty when we left for supper at 8 nor when we returned This is a 5 star hotel and we had to enter and exit ourselves and hail our own taxi. While we are fully capable of opening doors, this is a "luxury" hotel with 5 star prices. The most disturbing is the overwhelming smell of cigar smoke in the lobby. It was like a Las Vegas casino .If you have any trouble with getting into and out of bathtubs stay out of the bathroom.
There is no turn down service so we were left to wrestle with three layers of curtains and drapes each night. While the concierge did make some calls for us, we far prefer the Aldiss Avenida across the street .

Room Tip: The rooms facing the square have a great view
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  • Stayed: May 2013, traveled as a couple
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2  Thank atikot19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded May 23, 2013

Dear Guest,

Thank you for taking the time to post your review following your stay at the Avenida Palace.

In general, you overall enjoyed our excellent location, our rooms and our public rooms. As the Avenida Palace is a Hotel where the comfort of our guests really matters, I was deeply concerned to read your remarks about the taxi issue you refer as the Avenida Palace, accordingly to its guest´s reviews and opinions, has got one of Lisbon´s best Concierge Service.

I was concerned to read that we didn´t exceed your expectations. Should I have known it, I could have taken care of the problem you refer.

With a prime location in the very centre of Lisbon, this Hotel, with more than a century of history and fully renovated, as one can see on our prize-winning website, is a symbol of our great city. This Hotel is a non-smoking Hotel. Guests wishing to smoke may only do so at the magnificent Palace Salon.

We sincerely hope that you will visit us again and look forward to welcoming you back.

Sincerely Yours,

Pedro Miguel Costa

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Reviewed May 20, 2013

Nice hotel, beautiful glass vaulted bar room (not so amazing Afternoon Tea, though!) and amazing breakfast in a beautiful room with the best service we have had in a while: attentive, fast and efficient, kudos to all the staff there!

Suite beautiful, well appointed with excellent service. Location cannot be beaten, close to everything worth seeing and visiting.

Part of the hotel has been turned into shops so main entrance is not where it used to be but at the back of the hotel with access from a side street. If you google it is not the one you see on the main avenue.

If you think about the hop on and off bus, reconsider, they don’t run that often and we thought it was a waste of time. If you are a group, taxis are cheaper and faster.

All in all a great stay.

Room Tip: Top floor with a view of the Rossio Station, amazing to see it so close!
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  • Stayed: May 2013, traveled with friends
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6  Thank vanderluyden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded May 23, 2013

Dear Guest,

Thank you for leaving your comments on TripAdvisor. It was such a pleasure to read this wonderful review and to acknowledge that your stay at the Avenida Palace lived up to your expectations.

Your enthusiasm for our Hotel and our services is very much appreciated.
Thank you so much for your kind words about our staff that you found to be attentive, fast and efficient and also for rating us with five stars. This will represent a great source of motivation. I will surely forward your kudos to all the staff.

We hope to have the great honor of welcoming you back to the Avenida Palace in a very near future.

Yours Sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2013

Surprised by the benefits we got by booking directly
We stayed early May at this hotel. Now, this is what we call quality time: great staff, great location, great bar, nice buffet breakfast with lots of options.
We were quite surprised by the benefits we got as we made our reservation directly through the hotel website. We hadn´t noticed it in the website itself.
Our room on the fourth floor, a standard twin, was spacious, classic, very clean and had a good Wi-Fi power. We will definitely stay here again.

  • Stayed: May 2013, traveled as a couple
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7  Thank Armando S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded May 23, 2013

Dear Guest,

Many thanks for taking the time to leave such a kind review of your recent stay at the Avenida Palace. I am delighted to know how highly you valued all the parameters.

Thank you very much for noticing the special complimentary benefits our clients get if they make their booking through our prize-winning website, which are listed in it, namely: room upgrade upon availability, complimentary bottle of mineral water in the room throughout their stay, discount on Bar spending, and fresh fruit cup on arrival.

It is a pleasure to read the way you value our service, rooms and location. It will be a pleasure to share your comments with all our team here and I look forward to welcoming you on your next visit.

Kind regards,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2013

Can't beat the location - it's literally steps away from the Restauradores metro stop on the blue (azul) line. The building is beautiful inside and out - very striking lobby and sitting area. Room was not enormous, but was generally nice and definitely clean. Only real ding I'd give to the room was the bathtub. It was incredibly difficult to step into and out of it given the height of the tub wall - and I'm reasonably young and agile! The included breakfast was very good - lots of pastries, breads, and fresh fruits in addition to a selection of hot foods (e.g. eggs). The real treat at breakfast was the crepes and Nutella! All of the staff we encountered were friendly and helpful. Came back to a treat of fresh grapes and a note of appreciation one afternoon - a nice touch. I would stay here again if I returned to Lisbon.

  • Stayed: May 2013, traveled as a couple
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Thank lpool9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded May 21, 2013

Dear Guest,
Thank you so much for your kind comments on your recent visit to the Avenida Palace.

I was pleased to read our highly you valued our location and service. Your remarks are very important and enable us to progress.

We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased to hear that our effort is recognized.

We hope to have the honor of welcoming you again at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Lisbon
#5 Romantic Hotel in Lisbon
#6 Luxury Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range: $177 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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