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“19th Century splendour, 21st Century comfort”

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Hotel Avenida Palace
Ranked #6 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed April 27, 2013

Excellent central location, a short walk to the River Tejo, right next to the Art Nouveau Station & the Metro, close to the airbus stop at Restauradores, near two Elevadores that take you to the Barrio Alto. The hotel doesn't have a restaurant but there are plenty nearby.The public rooms are amazing, especially the Bar & Lounge on the Ground Floor & the Breakfast room & Salon on the 2nd floor. Our rooms were beautifully decorated, spacious & comfortable. The breakfast should not be missed, a hot & cold buffet with a fresh tortilla every day, masses of fresh fruit and delicious Portuguese cakes. Our room on the sixth floor had a lovely view with Restauradores Square to the left & Rossio Square to the right & a view up to St George's Castle. Service was very good. Next time in Lisbon we'd definately stay here again!

Room Tip: The double windows ensure that any noise from the street doesn't disturb you. Rooms on the 6th f...
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  • Stayed: April 2013, traveled with family
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4  Thank mammasita_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded April 30, 2013

Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave these wonderful remarks on TripAdvisor.

It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us. We pledge to provide a comfortable stay and a refined personal service for all our guests and are extremely pleased when such effort is recognized.

It is our goal to provide properly maintained facilities and the luxurious sophistication of its décor make this Hotel a landmark at the intersection of tradition and innovation.

Your enthusiasm for our Hotel is very much appreciated and so it would be an honor to be able to welcoming you back at the Avenida Palace.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,587 - 1,593 of 2,899 reviews

Reviewed April 27, 2013

A friend of mine stayed here before and loved the luxury and the location of this hotel. I knew it would be the perfect place to celebrate my wife's birthday. The service was amazing. We felt very welcomed from the moment we stepped in. The concierge, check-in staff, etc. all went out of their way to make our stay special. Management heard it was my wife's birthday and sent up a bottle of sparkling wine and a birthday message which was such a nice touch. The room was very classy and the bed was very comfortable.The mini bar was well stocked. Breakfast was delicious, served in such a beautiful room. I do not have any negative things to say about the Avenida. It is truly what a 5 Star hotel should be and you will not be disappointed.

  • Stayed: February 2013, traveled as a couple
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6  Thank AustralianStar1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded April 30, 2013

Dear Guest,

Thank you very much for your nice words about our Hotel. We are delighted to hear that you found our Hotel the perfect place to celebrate your wife's birthday.

It is our pleasure to know that you have enjoyed your stay with us and that our staff helped you to make the best out of your visit to Lisbon.
It is our goal to meet our guests' expectations and we are pleased to read how highly you valued all the parameters.

We pride ourselves on providing a comfortable stay for all our guests in order to make the Avenida Palace feel like home.

We very much look forward to welcoming you back to the Avenida Palace in the future.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

We could not have been happier with this hotel for our first trip to Lisbon. Definitely worth a return visit. The location is perfect especially if you are without a car. The airport bus stop, Rossio Plaza, train station, busses, trams, shops and restaurants are all within close walking distance. The staff, especially Roberto Junior, are friendly, helpful and efficient. The hotel common areas are old world elegance. The breakfast which was included was exceptional with a wide variety of hot and cold selections. Our room was very comfortable and quiet with a good quality king sized bed. Fresh melon balls and chocolates were a welcome sight in our room after many hours of travel. Hint: Book directly with the hotel online to receive special offers. To have that quality of breakfast included was exceptional value. We truly felt the Avenida Palace was our home away from home.
Thank you, Roberto, for helping with the room safe when I accidentally disabled it! Look no further. This hotel will suit anyone and all ages.

Room Tip: The breakfast room and large sitting area are on the second floor. Rooms third floor and up and faci...
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  • Stayed: March 2013, traveled as a couple
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3  Thank BBfans66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded April 30, 2013

Dear Guest,

It was such a pleasure to read your review about your stay at the Avenida Palace. We could not have been happier with your comments and also with the fact that you have given us the maximum score in all the parameters.

Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations. Your kind words are a true source of motivation and I will gladly pass on your comments to the entire team, especially to Roberto.

It is our goal to provide properly maintained facilities and the luxurious sophistication of its décor make this Hotel a landmark at the intersection of tradition and innovation.

We do hope that we can look forward to welcoming you back to the Avenida Palace on your return visit.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2013

We chose the Avenida Palace after reading a lot of tripadvisor reviews and we were not disappointed at all.
One gets free special benefits booking via the hotel website.
Very convenient!
We couldn't ask for a more central location.
The hotel is beautiful in and out, and we were upgraded when checked in.
It is beautifully kept, and the lobby, the bar and restaurant for breakfast are all outstanding both in look and service level.
A true classic!

  • Stayed: April 2013, traveled as a couple
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5  Thank MarathonCouple80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded May 2, 2013

Dear Guest,

I am delighted to read your kind comments on your recent visit to the Avenida Palace and to know how highly you valued our location and our service.

Thank you very much for noticing the special complimentary benefits our clients get if they make their booking through our prize-winning website, which are listed in it, namely: room upgrade upon availability, complimentary bottle of mineral water in the room throughout their stay, discount on Bar spending, and fresh fruit cup on arrival.

I will share your comments with the team involved and I look forward to welcoming you again very soon to your new Lisbon residence.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2013

We just spent almost four weeks in Europe - starting in Lisbon for four days in mid November.

It's a beautiful historic building. Awesome location downtown - close to sites and restaurants. Next door to the train station so if you're planning a day-trip to Sintra, it's perfect. Clean and comfortable beds. It included a wonderful buffet breakfast and WiFi. The concierge was excellent at helping us find good nearby restaurants. The price was far less than what I'd expect to pay for all that. Four nights was less than $800 Canadian taxes included - US$ would be about the same.

The front entry is a bit tucked away - in an alcove between the hotel and the train station. Our taxi dropped us off across the street at a different hotel, so we wandered around a bit on the wrong side of the building trying to figure out how to get in. That was the taxi's error, not the hotel's.

  • Stayed: November 2012, traveled as a couple
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5  Thank Louise100_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded April 30, 2013

Dear Guest,

Many thanks for taking the time out to leave such kind comments on your recent stay at the Avenida Palace.

I am delighted to read how much you enjoyed staying with us. Your kind comments on our location and architecture and also the fact that you have given us the maximum score in all the parameters are very much appreciated.

I look forward to welcoming you here on your next visit to Lisbon.

Kind regards,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2013

Not only does the entire ambiance reflect the history of Lisbon's glory days, but the warm welcome into this exquisite hotel is a perfect introduction. The guest rooms are quite luxurious and not modern in style, as so many hotels even with original exteriers are. Guidance from the friendly, informed concierge as to where to walk, what to see and other nice bits of local information were most helpful. We also believe the location to be the finest of any hotel in Lisbon, as you are within walking distance of so many landmarks. The tram or reasonable taxis (even to or from the airport) easily extend the radius to most important sights. One favorite place to dine on a nice evening is on the pedestrian street leading to the major old gates of the city near the sea. There are many restaurants to choose from and walking around reading menus is quite nice. This, after 2 stays, is now 'our' hotel in Lisbon!

  • Stayed: April 2013, traveled as a couple
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6  Thank EllenHawkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded April 30, 2013

Dear Guest,

Thank you so much for your kind comments on your recent visit to the Avenida Palace. It was a pleasure welcoming you back at our hotel. We are delighted to hear that, once again, we have met your expectations.

Your kind feedback will be shared with our team.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at “your” hotel in a not too distant future.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013

We’ve stayed at the Avenida Palace for a weekend. The hotel is placed in a very centric location, next to the Metro and next to all the historic sites. We booked a Junior Suite. The room was very nice and spacious. Breakfast at the hotel was very tasty and with a lot of choice, although the breakfast room was a bit crowded. All the staff at the hotel were very attentive and always with a smile. I definitely recommend this hotel.

  • Stayed: March 2013, traveled with family
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6  Thank Pato_MS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded April 30, 2013

Dear Guest,

Thank you for taking the time to post your review following your stay at the Avenida Palace.
We appreciate your comments on our location and services as well as on our staff, which you found to be so attentive. I will forward on your comments to the team.

We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased to hear that our effort is recognized.

We do hope that the Avenida Palace will welcome you back in the near future.

Yours sincerely,

Pedro Miguel Costa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Lisbon
#5 Romantic Hotel in Lisbon
#6 Luxury Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range: $177 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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