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“excellent hotel”

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Hotel Avenida Palace
Ranked #6 of 247 Hotels in Lisbon
Certificate of Excellence
Co Meath
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“excellent hotel”
5 of 5 bubbles Reviewed November 4, 2011

Fantastic Hotel ,Great location .From the time we arrived at check in until we left we had a wonderful time at the Hotel Avenida Palace.We had a lovely room and it was very quiet. Breakfast was had in a beautiful room with a lovely choice of food.
We enjoyed coming back to the hotel in the evening after a hard days sightseeing to sit and relax in the lovely bar and have a drink before heading out again for the night.
The staff were wonderful and nothing was to much trouble, they gave great advice on what to do and where to go in Lisbon.
We would definetly recommend Hotel Avineda Palace as a fantastic place to stay in Lisbon.

Room Tip: Our room was on the 5th floor and overlooked an inner courtyard and was very quiet. Our friends room...
See more room tips
  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ClemCoMeath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, November 18, 2011
Dear Guest,

Thank you very much for staying at the Avenida Palace and for leaving your kind words on TripAdvisor.
It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us.
Our team pledges to provide the best personal service to each of our guests and I will forward on your comments to the team.

I look forward to welcoming you again in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,549 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (382)
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oxfordshire
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed October 30, 2011

We booked the Avenida Palace for two nights after a six star cruise, reading some of the reviews regarding noise and an interior that looks tired made us feel a little apprehensive towards the hotel. I would like to reassure anyone wishing to stay at the Avenida that the ambience within the hotel is overwhelming, and sure this is a building from the 1800s period and does have the odd crack or flaking paint but enhances the character of the hotel, we did notice the decorators were painting the suites on the sixth floor.
We stayed in a junior suite on the sixth floor with spectacular views of the square and castle, we had a large well decorated suite with an excellent range of period furniture and paintings, the beds were very comfortable and a good night’s sleep was achieved, there was the odd rumble from the Metro trains from the station next door but only around rush hour but you get used to it.
You will not find a better positioned hotel right in the centre amongst the restaurants and tourist attractions the other five star hotels are a long walk or taxi ride from the heart of Lisbon, the Avenida Palace concierge Carlos is a very helpful gentleman who speaks good English, let Carlos book the tours for you, we really enjoyed the city and Sintra tours with the tour company Greyline with first class guides.
We will be returning to Lisbon and there is only one hotel we will be staying at...... The Avenida Palace

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank sport53uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, November 4, 2011
Dear Guest,

Thank you very much for taking the time to write such a beautiful comment on TripAdvisor following your stay at the Avenida Palace.

We are pleased to learn that you enjoyed your stay with us. Your enthusiasm for the hotel, its service and staff is very much appreciated and will be a great source of motivation for the entire team.

We look forward to welcoming you again to the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
71 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed October 26, 2011

Our trip was a success partially due to this hotel. Perfect location, very beautiful decoration, room is nice and clean although the standard room was very small (we had to ask to upgrade to a superior room). The personnel was helpful and polite.
The only down side was the bathroom which needs some up-grading.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank uphnguyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, November 2, 2011
Dear Guest,

Thank you very much for staying at the Avenida Palace. We also would like to thank you for your feedback, we were delighted to hear that we have contributed to the success of your trip.
Your kind words will be shared with our team.

We look forward to your next visit to the Avenida Palace.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed October 26, 2011

You cannot be better situated for a Lisbon vacation. Add to that a pleasant room, a good breakfast with long enough hours to make it accessible no matter your plans for the day, helpful staff, and free WiFi, and the fairly steep price is worthwhile.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Elceegee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, November 2, 2011
Dear Guest,

Thank you for sharing your experience at the Avenida Palace.

I was extremely pleased to read your kind words on our services, location and staff as it is our goal to exceed all our guests' expectations.

I do hope that the Avenida Palace will welcome you back in the future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 25, 2011

Having just arrived from a 7-day cruise it was a great hotel to disembark into Lisbon with. Roberto, the front-desk checkin was there to greet us with his friendly, warm and engratiating personality! As well as the valet! Absolutely fabulous location.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Shirley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, November 2, 2011
Dear Guest,

Thank you for taking the time to write your opinion about your stay at the Avenida Palace.

I was extremely pleased to read your kind comments about Roberto and our valet. I will forward on your comments to them and to the rest of the team.

We very much look forward to welcoming you back to the Avenida Palace in the future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco Bay area
Level Contributor
81 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 bubbles Reviewed October 23, 2011

From the moment we drove up to the hotel and were greeted by the valet we were happy that we chose to stay here. It is a beautiful, grand hotel in the heart of Lisbon. We had a top floor corner room with wonderful windows that kept out any noise but showed views up and down the avenue. The large bathroom had a sunny window and relaxing jetted bathtub.
Breakfast is served in a beautiful dining room and the selection was great. We caught the tour bus right up the street. All the hotel workers we met from the valet to the concierge were very friendly and helped us with good advice and directions. It is a grand hotel!

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank N0rCalfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 28, 2011
Dear Guest,

Thank you for taking the time to post your review following your stay at the Avenida Palace.

We appreciate your comments on our location and décor as well as on our staff, which you found to be so professional. I will forward on your comments to our team.

It is our goal to exceed our guests' expectations. We pledge to provide a refined personal service for our guests, as well as properly maintained facilities. We are pleased when such effort is recognized.

I do hope that the Avenida Palace will welcome you back in the future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almancil, Portugal
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 23, 2011

My family experience at this lovely hotel was perfect in all the ways. We were welcomed , charmed, and left wanting to return next time we visit this wonderfull city.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank william f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 28, 2011
Dear Guest,

Thank you for your opinion about your stay at the Avenida Palace.

I was extremely pleased to read your kind words about our location, facilities and services.

Your positive comments have been passed onto all of our staff.

We look forward to welcome you again and your family in the near future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Property: Hotel Avenida Palace
Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Lisbon
#5 Family Hotel in Lisbon
#6 Luxury Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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