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“fabulously romantic chateau lisbon hotel- avenida palace”

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Hotel Avenida Palace
Ranked #6 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed May 31, 2011

What a great hotel! I love the decor of a time long past. This hotel is what a true elegant hotel should be. I am tired of the cold look and feel of the modern age hotel. This hotel was a pleasant surprise. And very well priced. Our friends room 515 was very spacious, sumptuously decorated , wooden floors and had windows all around the room plus windows in the bathroom. I loved it. We had room 415 again very spacious, very sumptuously and daintily decorated fit for a queen which is what I felt. I did not want to leave the room. But Lisbon is so wonderful I could not resist and I had to go explore and leave my comfortable lodging.
The concierge was always helpful with a great sense of humor. I loved the bellman too. Loved their attires. The reception desk was the best with bubu? who was always willing to help with everything and it made the experience at the Avenida Palace superb. We were 4 couples and all 8 of us had the same great experience. Avenida Palace is the only place to stay when in Lisbon.

  • Stayed: May 2011, traveled as a couple
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4  Thank bijouSanDiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded June 9, 2011

Dear Guest,
The Avenida Palace team wishes to thank you for your kind remarks.
I was a pleasure welcoming you all in our Hotel. We make it our pledge to meet the expectations of each and every guest.
We look forward to have you as our guest once again in a near future.
Kind regards.

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1,813 - 1,819 of 2,846 reviews

Reviewed May 17, 2011

We stayed at this hotel for 5 days. It is a beautiful building, a prior palace, very well maintained and in the heart of the historic part of the town, right across Praça do Rossio, next to a beautiful train station that can be convenient if you are planning to take the train to places like Sintra; metro is also nearby and the hotel is at walking distance to Marques de Pombal, Praça do Comercio, etc. The rooms are beautifully decorated in the same style of the hotel, comfortable, clean and quiet. There was a fee for internet but 5 euros for the entire stay was not bad at all compared to the other hotels we stayed in Portugal. The staff was great. Parking is free and this is very convenient when in Lisbon. The breakfast is very good. Just walking around the hotel is great if you enjoy historic places. I would definetely stay at the Avenida Palace again!

  • Stayed: May 2011, traveled as a couple
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3  Thank irosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded June 9, 2011

Dear Guest,
Thank you for taking the time to post your review following your stay at The Avenida Palace. We were very pleased with your comments on our location and with the fact that you have given us the maximum score in all parameters.
We look forward to welcome you again in the near future.
Sincerely Yours
Pedro Miguel Costa

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Reviewed May 6, 2011

We stayed at the hotel April 14,15,16, 2011. We tend to stay in locally owned or managed hotels. We have stayed in palaces, castles and hovels. As far as a centrally located, beautiful hotel with superior service this ranks a true five stars. The hotel is beautiful, but the people are great. We went on a sightseeing tour to Fatima etc. and I returned having taken a very nasty fall. Ultimately had stitches in both hands and lip. However when we returned to the hotel afterward you would think I was royalty. The doorman affered to take me to the hospital in his car, the concierge did the same, however I declined. A few minutes later the concierge was at my door with bags of first aid supplies(at no charge). They checked on us continually. (finally I got to a ship's doctor 3 days later) The next day our friends showed up and American Airlines had lost their luggage...again the staff went right to work on the problem. They finally found the baggage in the states....we checked on board a cruise, but they continued to work on the issue and when we got to Malaga, Spain the bags were there. This was just service and caring I will never forget---restaurant rservations, car hir...anything you needed they were their. (Unfortunately we stayed at the Avenida Palace in Barcelona thinking it would be the same...it was awful--so don't ever ge them confused.)

Room Tip: Just ask
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  • Stayed: April 2011, traveled with friends
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1  Thank dcburns619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded June 9, 2011

Dear Guest,
Thank you for taking the time to write about your experience at The Avenida Palace.
We are happy to know that we met your expectations, your kind remarks will be shared with our team.
It is our pledge to make effort to please our guests at all times so we look forward to welcoming you in a near future and hopefully without accidents.
Sincerely Yours
Pedro Costa

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Reviewed May 3, 2011

3 of us stayed in this hotel for 4 nights and really enjoyed our stay. We stayed in a suite (401) which was really lovely. Very clean, linen & towels very fresh and plenty of room. One of the beds was in the sitting room and had a proper matress. Breakfast was included in our rate and consisted of fresh fruit, tinned fruit, cerals, rolls, bread, cheeses, ham, yogurts, crepes - was very good. All staff in the hotel had excellent English. The hotel itself is worth looking around as it it very elegant and charming, lounge & breakfast room are gorgeous. The airport is not too far from the city and a taxi cost us €10 including bags. The hotel is located at the end of Avenida de Liberade in the historic area of Lisbon and next to Rossio Square. It is attached to the Rossio Train Station (you can get train to Sintra from here) but it still very quiet in hotel. There is also a metro stop less than a minutes walk away and a tourist office. It is also only a minute or 2 to the Elevador Gloria which will bring you up to Barrio Alto which has many resaurants & bars. Baixa is the nearest area (starts in Rossio Square) which has many pedestrian streets lovely for wandering around/stopping for coffee or a drink and you can easily walk through it to Comercio Square which is by the waterfront. You can also easily walk to Chiado which also has lots of lovely streets & restaurants and from here you can walk to Barrio Alto.
I would highly recommend you get the Lisbon travel card which you can buy for a day or as many days as you require and it costs less than €4 per day. This entitles you to go on the trams, metros, buses and Elevadors for free. This is great value as some of these trips alone can cost up to €3.
I would also recommend going to Belem (can get the bus from Comercio Square) and seeing the Jeronimos Monastery & Belem Tower, there are also a number of museums/palaces and the famous 25 de Abril Bridge to see here. Also a must see is Saint George's Castle in the Alfama district from which there are stunning views of the city. Also for great views go on the Elevador Santa Justa, from here you have great views of the Castle, Rossio Square and the River. This is the only vertical evelator in the city.
Would definitely recommend a trip to Lisbon and for a lovely hotel in a great location would highly recommend the Avenida Palace. Also if you have time take a trip to Cascais & Estoril - breathtaking scenery and lovely beaches and only a 40 minute train journey from the Cais Sodre Station & also a trip to Sintra, also about 40 mins from Rossio Station a hilltop town with stunning views and lovely palaces. Enjoy!!

  • Stayed: April 2011, traveled with friends
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5  Thank graniaobrien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded June 9, 2011

Dear Guest,
Thank you for taking the time to post your review following your stay at The Avenida Palace.
I appreciated all the positive comments on our location and feel proud of that recognition.
We do hope that we can look forward to welcoming you back to The Avenida Palace in the near future.
Yours Sincerely
Pedro Miguel Costa

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Reviewed April 23, 2011

This was our second stay at the Avenida Palace and it was just as we remembered. The interior has an old world charm starting with the lovely grand lounge and carrying through to the dining room as well as the individual rooms. The location is great for seeing Lisbon, recommendations for restaurants proved to excellent, being able to park our car was a bonus, breakfasts were fresh and included a wide selection, and all staff was extremely helpful. What a great way to spend our last four days in Portugal - staying in a palace and being treated like royalty!

  • Stayed: April 2011, traveled as a couple
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4  Thank lrovere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded June 9, 2011

Dear Guest,

Thank you for taking the time to post your review following your stay at The Avenida Palace. We are glad you’ve decided to stay with us for a second time.
It is our goal to exceed our guests’ expectations. We pledge to provide a refined personal service for our guests, as well as properly maintained facilities. We are pleased when such effort is recognized.
We look forward to welcome you again in the near future.
Sincerely Yours
Pedro Miguel Costa

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Reviewed April 14, 2011

We chose this hotel based on the reviews and it was fantastic. This hotel is the real deal with excellent service and fast check in and a complimentry drink upon arrival because we had to wait 5 minutes!!!
The location is superb and the staff very helpful. They remembered our names from day one and they treated us really nice. The breakfast was all fresh and looked great with many out of season fruits. Hospitality beyond imagination!!!

  • Stayed: March 2011, traveled as a couple
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Thank kitcat186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded June 9, 2011

Dear Guest,

Thank you very much for taking the time to post your feedback after your recent saty at The Avenida Palace.
I was pleased to read your kind comments regarding our staff and the excellent service you received. I can assure you that I will be sharing these with the team, your feedback is very much appreciated.
We look forward to welcoming you back to The Avenida Palace in the very near future.
Yours Sincerely
Pedro Miguel Costa

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Reviewed April 13, 2011

I stayed in Room 614 for 6 nights in early April 2011, and enjoyed every minute of my stay. The Hotel Avenida Palace has an excellent location in central Lisbon, seemingly near everything. The staff is professional, knowledgeable and always courteous. Our room was clean, comfortable, and charmingly decorated. The hotel's public areas are gorgeous, dripping with chandeliers. We enjoyed both the extensive breakfast buffet as well as light meals served in the bar - after a long day of sightseeing, what could be better than their fabulous salade niçoise and a chilled bottle of vinho verde? Treat your self to a stay at the Hotel Avenida Palace.

Room Tip: Good discounts on hotel's web site.
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  • Stayed: April 2011, traveled with friends
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Thank Retirada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded April 20, 2011

Dear Guest,
Thank you to share your experience at The Avenida Palace.
It is our goal to exceed our guests' expectations. We pledge to provide a refined personal service for our guests, as well as properly maintained facilities. We are pleased when such effort is recongnized.
We look forward to welcome you again in the near future.
Sincerely Yours.
Pedro Miguel Costa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Lisbon
#5 Family Hotel in Lisbon
#6 Luxury Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range: $168 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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