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“Excellent service”
4 of 5 bubbles Review of LX Boutique Hotel

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LX Boutique Hotel
Ranked #42 of 247 Hotels in Lisbon
Certificate of Excellence
GreenLeadersBronze level
London, United Kingdom
2 reviews
“Excellent service”
4 of 5 bubbles Reviewed April 14, 2013

My partner and I stayed for three nights in a room on the 1st floor (Xpanded Citylights). It was a surprise birthday weekend trip for my partner and the hotel did not disappoint. The room is generous (I went for more expensive Xpanded room) and the photo on their website was accurate.

Benefits were:
1) Location - really easy to get to from the airport, easy to get to Chiado (where you can catch the famous Tram 28 to get around the city)
2) Clean room and, judging from other reviews, I recommend the Xpanded rooms if space is important - our room (101) was a very decent size for a city hotel. The bed was huge and the mattress was firm - just how we like it).
3) Staff and the service - this is what makes this hotel stand out, and I travel a lot for work and I never experienced such a friendly and accommodating staff before. We loved the fact that, upon arrival, we were welcomed by a bottle of port as a birthday gift for my partner (and the Pasteis de nata). Or when the manager got in touch to offer help in any bookings and reservations for e.g restaurants...

There was only one disadvantage, which was:
1) Location - while it is handy, it's surrounded by bars and clubs open until very late. We didn't have any trouble sleeping even though we can hear sound every now and then (our room faced the main road, not the backstreet where they were located) but if you are a light sleeper this may bother you a bit. I am glad that we paid more to have the Citylights rooms...

So, overall, we both loved the hotel and the charming staff. Thanks for making us feel so welcome!

Room Tip: Choose the Xpanded rooms if the room size is important to you, and worth paying more to have either...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doctor_Piggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lxboutiquehotel, Manager at LX Boutique Hotel, responded to this review, April 28, 2013
Dear Guest,

Thank you for the review on lx boutique hotel. It's fantastic to fell you and your partner had a great time with us. I'll pass your kind words to all the staff.

About your specific comments on the backstreet rooms, we are indeed feeling this issue is getting better everyday. The district is becoming the place to be and I'm sure that on your next visit you'll find it completely different!

On your next visist, please contact me or the hotel directly so you can get access to our prefered rates (not available online).

Kind Regards
Gonçalo Dias
(Hotel Director)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,392 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (269)
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English first
Paris, France
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

We loved this place. Small rooms but great river views and great location.The staff are very nice, make a real effort to help out. The location is great to get around all areas of Lisbon. We could not hear the raging parties down below. Room service charge is a little too much.

Room Tip: river views on the 3rd floor are good.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MathieuL7519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lxboutiquehotel, Manager at LX Boutique Hotel, responded to this review, April 9, 2013
Dear Mathieu,

Thank you for your kind words! I've passed them to all the staff. We are very happy to feel we've been a plus on your most recent Lisbon Xperience.

On your next visit please contact me directly so I can get you the best possible deal (normaly not available online). Hope to see you soon!

Kind regards
Gonçalo Dias
(Hotel Director)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

The LX Boutique Hotel is very niceley located within walking distance to the main sights.
It is a very nice hotel with very good service and a nice breakfast.
We arrived by rental car and the parking garage is 15 Euros per day. The staff parked our car in the nearby garage. We booked one of the Xssential rooms, which are quite ok if you are planning to see the city. However the view might be not that nice and the rooms are rather small. The beds are super comfortable and the whole room is very cozy. The room was very clean and during the night very quiet.
We also had breakfast in a very nice and colorful breakfast room. The food was good - fresh juices, any kind of eggs and the typical sweet pastry.
Over all it is a nice cityhotel. If you expect very big rooms you'll be disappointed.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnaHamburg1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lxboutiquehotel, Manager at LX Boutique Hotel, responded to this review, April 9, 2013
Dear Anna,

Thank you for the time you took to review your most recent xperience with us. It was great having you with us an I hope we'll see you again in the near Future.

You have perfectly resumed our Xssential Rooms. Big enough with a ultra confortable bed to rest from a short city break. Xploring lisbon involves lots of walking around and we figured the most valuable asset we could have in the rooms would be make them as confortable as we could.

On your next visit to Lisbon don't hesitate to contact me or the hotel directly so we can get you the best possible deal (not available online).

Kind Regards
Gonçalo Dias
(Hotel Director)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan, USA
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed April 7, 2013

We had high expectations for LX Boutique based on the Trip Advisors reviews, but were somewhat let down. We knew in advance that the rooms would be small in return for the reasonable rate, but the service was a little disappointing. We had problems with both the air conditioning and the safe in our room not working, and neither were fixed after requests to do so.

The lack of air conditioning was problematic for two reasons - the extremely heavy comforter and the aforementioned street noise that kept us from opening the window. Based on TA reviews, we requested a room on a higher floor (we were on the 4th of 5) to help avoid the noise, but to no avail. Around 3am each night the club downstairs would start playing music that would nearly shake the windows - and this is coming from someone who is usually a very heavy sleeper! Let's just say I could sing along to "Billie Jean" word for word at 4am.

Finally, while the location does have a few perks (vicinity to Metro stop), overall it is not as convenient as some other Lisbon neighborhoods. The bars and restaurants in the immediate vicinity are not exactly tourist-oriented and seemingly attract a more hard partying clientele (which may be perfect for some travelers if that's what they're looking for).

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Viva_la_Spartans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lxboutiquehotel, Owner at LX Boutique Hotel, responded to this review, April 14, 2013
Dear Guest,

Thank you for the time you took to review our property. Im sorry to feel ew couldn't match you high expectation on this xperience, and I truly hope you can give a second chance in the future.

About the a/c we did had some problems that had already been addressed and solved. I'm very sorry for the inconvenience. On the noise issue, I recognize the in some sporadic nights in a few specific rooms, this can be a set-back.

Nevertheless, let me say that the schedules are been adjusted to Central European standards, and that I trully believe this will be a non-issue in the near future. To avoid this, on your next visit, please send us an e-mail before booking so we can get you the best possible deal (not available online) and point out this issue on your message.

Kind Regards
Gonçalo Dias
(Hotel Director)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 6, 2013

We just returned from a 6 days trip to Lisbon and stayed 5 nights in an Xpanded riverfront room with an infant of 9 months old. This hotel has exceeded my expectations and has those few extra 'touches' which makes it different than the rest.

The rooms are splendid (excellent WiFi), very charming and tastefully decorated. Upon arrival, the baby bed and baby bath were present in the room and the extremely kind staff was always present for any needs.

There is a train and metro station next to the hotel (Cais do Sodré) which takes you anywhere you need to go in Lisbon. In addition, Baixa Chiado and Bairro Alto are in short walking distance which are great areas for breakfast, lunch, dinner, evening out, shopping, etc.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SvenBE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lxboutiquehotel, Manager at LX Boutique Hotel, responded to this review, April 9, 2013
Dear Sven,

Thank you for your kind words! It's great to feel we've overcome your expectations and were able to be a plus on your most recent Lisbon Xperience! I'll pass your commentaries to all the staff.

The RiverFront rooms are indeed unique! Located in the hippiest district of Lisbon with the possibility to fall asleep with the river views is something...

On your next visist please send me an email so we can get you the best possible deal!

Kind Regards
Gonçalo Dias
(Hotel Director)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed April 5, 2013

This hotel is really neat. The rooms are very small, but very cleverly designed. The mural over the bed is also very nice. The location is great - right at the base of Barrio Alto, but also very walkable to Praça do Comércio, etc.

The only negative thing was, at night you have to close the window/curtains, due to bars/clubs below. And it seemed like the thermostat in the room did nothing, so no ventilation at night.

Also, don't go to the Fado that the hotel recommends - A Severa. A regular-sized bottle of local beer was $10, asparagus appetizer was $18, etc. Our bill came to ~$90 for one bottle of wine (cheapest they had), one entree, and an appetizer. It would have been much cheaper to go to a place that simply charged a cover charge.

Room Tip: Rooms facing the uphill-side of the road have loud clubs below, that stay open until about 5am. The...
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank scarlettk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lxboutiquehotel, Manager at LX Boutique Hotel, responded to this review, April 9, 2013
Dear Guest,

Thank you for your review. I'm happy to read we've been a plus on your most recent Lisbon Xperience.

About the a/c I would appreciate if you could send me an email identifying the room you were in so I can personally check if there is any problem. We had some recent issues but are already solved. With your help, we've removed the restauant "A Severa" from our recommendations.

Hope to see you seen in the near Future. Anything you may need from Lisbon don't hesitate to ask.

Kind regards
Gonçalo Dias
(Hotel Director)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parthenay, France
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 1, 2013

We booked this hotel for 4 nights on line and on arrival thought that our room was a tad small, although very clean and the bathroom area was very close to the bed with only an opaque glass division which meant you did not have too much privacy! So, we asked for an upgrade and were shown a couple of other rooms on the ground floor, 1 of which was excellent and the bathroom was well away from the bed area. The hotel did a deal for the upgrade and we were very happy. The front desk staff were excellent, helped us to remove to the other room and were always smiling and attentive to our needs.When we came back at the end of the day there was always a bottle of port available in the lobby and cakes! Excellent. They also recommended a super restaurant close by...the Tosca,very good food and service and not expensive.

Room Tip: Avoid the Xssential rooms if you want some space and a wardrobe.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Canard52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lxboutiquehotel, Manager at LX Boutique Hotel, responded to this review, April 9, 2013
Dear Guest,

Thank you for your review and sorry for my late reply. I'm happy we were part of what I hope it was a great Lisbon Xperience! Your kind words will be passed on to all the staff.

About the limited space on the Xssential Rooms, I couldn't agree more! This category is ideal for a short break, not for a long stay!

Next time you visit Lisbon contact us directly for reservations and get access to our best deals (not available online). Anything you may need from Lisbon don't hesitate to ask.

Kind Regards
Gonçalo Dias
(Hotel Director)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about LX Boutique Hotel

Property: LX Boutique Hotel
Address: Rua do Alecrim N 12, Lisbon 1200-017, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon > Bairro Alto, Bica & Cais do Sodre
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #42 of 247 Hotels in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — LX Boutique Hotel 4*
Number of rooms: 61
Official Description (provided by the hotel):
Located in the heart of the triangle between Chiado, Baixa and Cais do Sodré districts, Lx Boutique Hotel offers themed rooms with unique views over Lisbon and Tejo River. All Boutique Hotel elegant rooms are equipped with air conditioning, a mini-bar, and a private bathroom. There is an iPod docking station, LCD TV and free Wi-Fi in every room.Guest can enjoy Confraria, a trendy sushi restaurant that also serves a variety of teas, beverages and wines all day. For a typical Portuguese food experience, there are several alternatives just outside the door. Lx Boutique Hotel is 5 minutes’ walk from several restaurants, bars, cafés and shops. Guests can benefit from the 24-hour front desk service Lx Boutique Hotel provides. It also offers laundry and car hire services. An airport transfer shuttle is available upon request. Historical sites and museums such as Lisbon Cathedral, Praça do Comércio, Igreja de São Roque and the Chiado Museum are within a 10-minute walk. Lisbon’s Portela International Airport is within a 20-minute drive away or a 10-minute metro journey. ... more   less 
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