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“Not a 5 star hotel”
Review of The Vintage Lisboa

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The Vintage Lisboa
Ranked #59 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed October 12, 2013

We arrived at this hotel after staying at the Pousada in Cascais. Given that the Pousada is a 4 star hotel, the comparison is startling. Plus points - the staff were pleasant and helpful and there is a lovely rooftop bar. Sadly the rest is downhill. Situation is not that great and very difficult if you have mobility issues. There is however a great restaurant - Pedro e o Lobo - across the road. My heart sank when I saw the room. Dark and claustrophobic even with the high ceilings. Horrid taupe/ beige paintwork that has not weathered well and fairly spartan shower room. See the photos attached. Bed had a plastic sheet on the mattress that was unpleasant to sleep on. We had to pay 2.50 euros each for a ghastly swim cap to use the shower and what a disappointment when we got down there. The pool didn't feel like it had been cleaned for some while and the paintwork on the wall had peeled off depositing paint chips on the floor of the pool. These had not been removed. I grasped the grab bar around one of the pool inlets and the whole thing came off the wall. There are also lots of small steps and as the hotel is so dark everywhere they were impossible to see. When I finally read the hotel welcome letter I was pretty appalled - see photo - a litany of things we should not be doing. We won't be back.

Stayed: October 2013, traveled as a couple
Thank Lexicles1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuno L, General Manager at The Vintage Lisboa, responded to this reviewResponded October 16, 2013

Thank you very much for your opinions and comments, those are very important to us, so we can improve and get better every day with our guest help.

Hope that for the next stay with us you have a better experience.

If I can assist you in the near future, don't hesitate contacting me.

Best regards,

Nuno Leandro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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296 - 302 of 796 reviews

Reviewed September 17, 2013

Our 3 nights stay was really enjoyable.
Prior to the journey, we manage to arrange a late arrival without problem.
Breakfast were really good and varied.
Design room are pretty big ! Shower and bathroom are clean and loveable.
With the hotel location, you can pretty much do everything walking (bairro alto, bairro baixa, castle sao jorge).
The Spa was amazing, everyday we had sauna, hammam, and were able to enjoy the swimming pool.
We also really enjoy the roof bar, even if the prizes are really not the same as the one in bairro alto !

Drawbacks, if I have to name a few:
- no coffee or tea in the rooms, not a problem to my wife, one issue for me, big coffee drinker
- according to my wife, soaps and other body lotion where not good and smelly. I don't share her opinion on this point.

In a few word, we enjoy a lot our stay and would definitly recommend this hotel!

Room Tip: I think every room is nice. Our room, number 301, was really really nice, even if in front of a cro...
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  • Stayed: September 2013, traveled as a couple
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1  Thank simon t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuno L, General Manager at The Vintage Lisboa, responded to this reviewResponded September 19, 2013

Thank you very much for your reviews.

It's very importante to us our guests feedback so we can work harder and better.

Best regards,

Nuno Leandro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

Our first time in Lisbon and we chose CS Vintage on the basis of great trip advisor reviews, and it was an excellent choice. Firstly its recently renovated (if you look on google maps its still under construction), which means that the rooms are still in very good condition. The hotel has an excellent modern style and room are of a good size, with a large bathroom. Another thing we liked is that the rooms completely "black out" so you can get an excellent night's sleep.

The hotel contains a pool/spa/sauna area which was excellent, although we found the pool area slightly too warm (considering we were in Lisbon in summer). The staff were extremely helpful and friendly and willing to point out areas to visit in Lisbon.

We also really enjoyed the restaurant. The food was of a very high quality and the restaurant staff were very friendly. Also the rooftop bar was a great place to watch the sunset with views over Lisbon.

I cannot really fault the hotel, my only caution would be that Lisbon is quite a hilly city and Cs Vintage is at the top and about 20-25 minutes walk from the main shopping area. So be warned that its quite a walk uphill on return (although taxis in Lisbon are quite cheap and a recommended option for the return trip).

If I returned to Lisbon I would definitely consider staying at this hotel again.

Room Tip: A high room, of course.
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  • Stayed: August 2013, traveled as a couple
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1  Thank j_debruyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuno L, General Manager at The Vintage Lisboa, responded to this reviewResponded September 2, 2013

Thank you very much for your comments, those are really importante to us.

Our goal it's always to achieve the excelence of service, and to be and beyond our guests expectations.

We would really would like to receive you again in the near future.

If I can assist you more, don't hesitate to contact me.

Best regards,

Nuno Leandro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

As we know pretty well Lisboa from the past visits and my stay for the job in the earlier days, , we were looking for a hotel that is right in the middle of the most interesting part of Lisboa, combined with a certain class of hotel, rooms with character and style, a good service and a quality breakfast with a variety of food.
All this, you will find in this CS Vintage Lisboa hotel. A lot of comfort combined with a typical Portuguese touch. The rooftop bar is an added value, with a splendid view over the city.
The only minus for us was the restaurant of the hotel, which we would not recommend for any of you. Good en fiendly service, but low quality on the dish. Better go out and find more typical restaurants.

Room Tip: Higher floors are probably more quiet, but even when sleeping with open window on second floor, we h...
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  • Stayed: May 2013, traveled with family
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Thank cliffwalker59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuno L, General Manager at The Vintage Lisboa, responded to this reviewResponded September 3, 2013

Thank you very much for your reviews.

Those are really important to us, for improving and exceed our guest satisfaction.

Best regards,

Nuno Leandro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

We got amazing rates for this hotel through olotel.com so it was great value. The rooms were modern, clean and nicely decorated, the staff were really friendly and helpful. There was a roof top bar with lovely views over Lisbon and also a smart spa with steam room, pool etc. The location was excellent, quiet and pleasant but in easy reach of the centre and metro stations. We would definitely recommend this hotel to anyone planning a break in Lisbon.

  • Stayed: August 2013, traveled as a couple
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1  Thank Jessamy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuno L, General Manager at The Vintage Lisboa, responded to this reviewResponded August 29, 2013

Thank you very much for your comments, those are very importante to us, so we can exceed our guests expectations.

Hope to see receive you again on our next visit to Lisbon.

Best regards,

Nuno Leandro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

The staff, rooms, bed, shower, facilities etc were great. My only gripe was the noise from outside of the hotel. On a Thursday morning 02:30 a large number of rubbish bins (huge bins) were emptied by a very noisy machine. The noise lasted 20 mins or so and woke our friends as well who were on the same side of the hotel. So, ask for a quiet room. The rooftop bar was fantastic as well.

Room Tip: Ask for a quiet room away from where rubbish bins are emptied.
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  • Stayed: August 2013, traveled with friends
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Thank torquayrowsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuno L, General Manager at The Vintage Lisboa, responded to this reviewResponded August 23, 2013

Thank you very much for your review.

It's very importante to us our guests feedback so we can work harder and better.

Best regards,

Nuno Leandro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2013 via mobile

Girls weekend away! What a beautiful hotel! We thought it was amazing rooms were decorated lovely, clean, modern and had everything you needed. The staff were lovely and helpful and really looked out for us. I would recommend this hotel to anyone and everyone! I hope one day I can go back to Lisbon and if I do I know where I will be staying!

  • Stayed: June 2013
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Thank Ellie146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuno L, General Manager at The Vintage Lisboa, responded to this reviewResponded August 5, 2013

Thank you very much for your nice reviews.

Those are very importante to us, and help us to work better and harder to our guests.

Hope to see you again in the near future.

If we could assist you don't hesitate to contact us.

Best regards.

Nuno Leandro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Vintage Lisboa

Address: Rua Rodrigo da Fonseca 2, Lisbon 1250-191, Portugal (Formerly Vintage Lisboa Hotel)
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #59 of 255 Hotels in Lisbon
Price Range: $149 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Vintage Lisboa 5*
Number of rooms: 56
Official Description (provided by the hotel):
With a privileged location in Lisbon's city centre, between the two popular districts of Avenida da Liberdade and Bairro Alto, The Vintage Lisboa evokes a contemporary decor with a luxurious atmosphere and five star facilities that include a Spa with the latest in beauty and wellness therapies. The modern room amenities include the latest web technology, free WiFi, sound proofing and whisper AC. Enjoy a unique dining experience in Vintage Restaurant with a range of traditional food and wine selection. Experience the ultimate in comfort and convenience at the Vintage Lisboa Hotel. Your 5 Star SPA Hotel in central Lisbon, with indoor heated pool. ... more   less 
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