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Altis Avenida Hotel
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Reviews (1,460)
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All reviewsrooftop restaurantgreat locationtop floorrossio train stationcentral locationturn down servicedeluxe roomstar hotelthe heart of the citywonderful hotelbreakfast is servedhighly recommend this hotelcomfortable bedsevery eveningwonderful cityexploring lisbonhotel staff
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Reviewed February 8, 2014

This is a superb hotel in the heart of the Baixa in downtown Lisbon. It's a good comfortable hotel but the thing that sets it apart are the people. At check in we felt we were being welcomed rather than processed, when someone asked "is everything OK" you felt they were actually interested in the answer.
Our room was fine we didn't find it small unlike some of your other reviewers.
If I have one criticism it is that the restaurant food didn't quite live up to the rest of the hotel. The waiting staff were good and friendly but I felt the food had something lacking. Breakfast also did not meet the same standards as the rest of the hotel. More often than not the warm food was lukewarm verging on cold and was not replenished as often as needed.
These points shouldn't be allowed to detract from our overall stay and we will definitely be returning for our next trip to Lisbon

  • Stayed: February 2014, traveled on business
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Thank RadlettJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia C, Manager at Altis Avenida Hotel, responded to this reviewResponded February 19, 2014

The people make all the difference, and that is in every area that envolves customer service. I am more than happy that you felt the way you did, thank for sharing this great comment with us! Sorry to hear that you rated the quality of our restaurant slightly below the other standards of the hotel. I hope that you will feel differently on your next visit! Kind regards, Julia Campos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

Travelling on business, with a group of exacting colleagues from around Europe, we found this hotel to provide unusually excellent service. Breakfast offers a wide variety of options and attentive but not overbearing staff; there is a pleasant meeting room; comfortable beds (with excellent pillows... important!); all the features I needed to enjoy my stay.

  • Stayed: February 2014, traveled on business
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Thank Will C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2014

We stayed for three nights over a weekend.
Rooms are excellent, stylish and the marble bathroom is great. The shower is nice and hot, the tv has many international channels.

Breakfast is buffet style and delicious, even including sparkling wine if wanted.
All staff were excellent, especially the two ladies in the restaurant, and Walter at the front desk made an excellent recommendation for a restaurant that basically made our holiday.

Although guests have the use of spa and leisure facilities at another Altis hotel, that hotel is literally several miles away, therefore not practical unless you make the trip especially.
Would stay again.

  • Stayed: January 2014, traveled as a couple
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Thank Bobajobabob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2014

This hotel is right in the centre of Lisbon and is beautiful. The staff are brilliant, attentive and friendly (Ines, Teresa and Marco) and the styling of the rooms and public areas are just lovely. If I am honest it is not what I would call 5* when I compare it to Gleneagles for example - mainly due to the lack of a variety of facilities. There is one very good restaurant and bar for example. The food is really well cooked (steak was cooked to perfection) and we really enjoyed the wine tasting which runs from 3.30 to 7 every evening. A white, rose and red local wind with accompanying tapas.

We had a deluxe room with a balcony and it was beautiful. The black out blinds are very helpful and the double glazing is so good that we did not hear any noise. The location is perfect for downtown and also for the shopping area. The breakfast was good and the coffee was great ! There is a very cheap cafe next door which does the best omelette !

We would certainly chose the Altis Avenida when we return to Lisbon thanks to the attention of the staff and the beautiful rooms.

Room Tip: We had a deluxe room with a balcony
  • Stayed: January 2014, traveled as a couple
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1  Thank Rhona139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2014

This hotel is absolutely fantastic. It is in an extremely good location for access to all of the the sights of lisbon lots of which you can get to on foot but also you have the metro entrance out side the hotel door to travel to the sights that are slightly futher away.
The staff at this hotel are amazingly helpful and very efficient in all ways,any special request are attended to as if it's no trouble at all. Firstly when you arrive and check in the front desk team are happy to offer information and assistance,then they escort you to your room to settle you in.
The resturant is a lovely place to eat and go for a glass of wine,again very helpful staff that are happy and friendly making it a very relaxed atmosphere for you to spend your evening.
On our last evening we went up to the rooftop for a glass of wine and as it was a warmish evening requested to sit outside,the patio heater and comfy chairs were set up instantly for us and we also requested some food that was not on the menu which the chef was happy to organize for us and I have to say what a great job he did.
The hotel is spotlessly clean at all times and I can find nothing bad to say about the whole experience.this is one hotel I would recommend to anyone.
I would like to say a big thank you to all of the staff at this hotel,you made our trip a very pleasant one.

Room Tip: Balcony rooms give a good view over the main route into this area of the city.
  • Stayed: January 2014, traveled as a couple
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1  Thank Helen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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