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“Lovely stay for the weekend in Lisbon”

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Inspira Santa Marta Hotel
Ranked #32 of 247 Hotels in Lisbon
Certificate of Excellence
GreenLeadersPlatinum level
Mechelen, Belgium
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely stay for the weekend in Lisbon”
Reviewed March 17, 2014

++ We choose the hotel for the location, the interior design, and the good reviews of other travellers. We were satisfied on all points, and even more. The hotel offered for the 40th anniversary of my husband a free bottle of spumante via roomservice. What a great surprise! It can count as an extra plus for their customer service.
++ The restaurant 'Open' serves good food at a very reasonable price.
+ The breakfast is every day the same, but with a wide choise of bread, sweet bakery, fresh fruits, bacon&eggs, ... For us it was perfect.
If we come back to Lisboa, we will stay here again.

Room Tip: The shower is transparant and is used as a wall for the bathroom. So no problem for a couple, but mi...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eef_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, March 20, 2014
Dear “Eef_12”,

Thank very much for sharing this wonderful review and for choosing us to celebrate such a special occasion!

We are so happy to read that you really enjoyed our stay and that if you will come back to Lisbon, you will stay here again. It is such a pleasure for us to know that!

Regarding the shower, we also have available rooms where the shower glass is opaque, so if you prefer one like this for your next stay, please just let us know and we will do our best to assign you a room according to you preference!

We hope to welcome you again in a not too distant future!

Best regards,

Sara Ferreira
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,995 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
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English first
1 review
Reviewed March 16, 2014

Very helpful staff. They speak English fluently and are helpful with ideas of what to do during your time there. You feel very safe when staying there. Sara from the inspiration desk is extremely helpful with anything you need.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Regnueel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, March 20, 2014
Dear “Regnueel”

We are delighted to read your feedback regarding your stay at Inspira Santa Marta Hotel! It is very important for the whole team to know that we are able to convey a feeling of security our guests. In fact, we all work daily together to provide to our guests everything they need and it is such an amazing feeling to know that our efforts make the difference!

We hope to have the pleasure of welcoming you again in our Urban Oasis!

Best regards,

Sara Ferreira
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 16, 2014

We booked this hotel based on the reviews however this is the worse hotel I have ever stayed in.
First of all the front desk team was extremely unfriendly. When we arrived they were a few people before us at the reception whilst we waited for these guests to be dealt with. Another guest arrived after us and was dealt with first when she even told the receptionist that we were before us. Who did not seem to care. When the receptionist finally daigned to check us in he was extremely unhelpful and did not provide any instructions (we had to ask him for the room number). The next after coming back in the evening we ask the front desk if wwe could order room service at the front desk. Then asked for the menu to which we were told that it was on the TV in our room. The next day we were woken up at 8am by housekeeping who for some reason put the trolley right next to our room and was banging stuff for the next 3 hours.
Now about the room this hotel's auto proclaimed "eco friendly"is rather in contradiction with the fact that they have espresso capsules which will take hundreds of years to decompose seeing that its plastic. Also did not get any sleep for 3 nights because the bed was so hard that it was impossible to sleep. And the sitcom extremely noisy. The phone was in Portuguese with no way of changing it to English.
I sincerely hope that my review will stop people from making the same mistake.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Klara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, General Manager at Inspira Santa Marta Hotel, responded to this review, March 24, 2014
Dear "Klara A"
We have responded to this comment directly to you as you know. We are sorry that we could not reach your expectations on this occasion. We would point out that we feel this rating is rather harsh and does not reflect our more usual high standards. You will note from most of our ratings that our guest´s experiences are generally very positive.
Best Regards,
Nick Roucos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 1, 2014

We were staying in Lisbon for three nights and this hotel was well worth the money. Quiet location off the main Street but within 15 main walking distance downtown. Staff were very welcoming and helpful. Small restaurants nearby if you did not want to walk downtown and 2mins to the expensive designer shop avenue. Good choice.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marminiac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, March 5, 2014
Dear “Marminiac”

Thank you for taking time to write this very pleasant review. It’s extremely grateful for us to read such a positive comment! We are very happy to know that everything went well during your stay at Inspira Santa Marta Hotel. To provide our guests an inspiring stay is our main goal and it is extremely rewarding for the whole team to know that we have achieved this during your stay!

We hope to have the pleasure of welcoming you again.

Best regards,

Sara Ferreira
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 28, 2014

This hotel was pretty much perfect - location (3 or 4 metro stops from everywhere), ambience (cleverly designed rooms and calm atmosphere), staff (friendly), food (reasonably-priced evening meal and unlimited cooked breakfast)... There really was no way it could have been improved. And Lisbon is perfect for a mini break, with a huge variety of things to do and oodles of charm. Don't hesitate!

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marcus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, March 5, 2014
Dear “Marcus L”,

We are really grateful regarding your encouraging comments. It means a lot for the whole team to know that you truly enjoyed your stay at Inspira Santa Marta Hotel and that all our efforts contributed to improve your stay in a way that according to your opinion it is not possible to be better. Thank you again for your kind words!

Best regards,

Sara Ferreira
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 25, 2014

The hotel is conveniently located near Av. da Liberdada. The design of the room is functional and works well for a short stay. Funky bathroom with good waterpressure - lighting system needs a bit of learning and tweaking, night light option is way too bright for the bedroom as there is a lot of glass. Room amenities are good, nespresso and tea-bags are provided at no cost. Pricing in the off-season is great, not sure though weather I pay that much in high season.Team is very friendly and helpful - all in all a good base to explore Lisbon from!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrReeder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, February 27, 2014
Dear “MrReeder”,

Thank you for taking time to write your opinion about your stay!

We are very satisfied to know that your experience went well overall. Concerning the lighting system, a small brochure is made available in the room which provides information on the various lighting “moods”, however we are working on a way to improve it and make it more user friendly.

We hope to have the pleasure of welcome you in a not too distant future!

Best regards,

Sara Ferreira
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 24, 2014

This hotel is lovely and with friendly staff always on hand for advice and tips. We stayed for 6 nights and have not a single complaint. The Metro stop is about 2mins away and there are lots of nice restaurants to suit all budgets and occasions.

The rooms are very clean and decorated to a high standard. The free access to the steam room was just perfect to get over the long days of site seeing.

We didn't eat at the restaurant but had breakfast there every morning, staff were very pleasant and warm.

Comes highly recommended, we would definitely stay there again. Obri GaDoo

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelLog786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, February 27, 2014
Dear “TravelLog786”

Thank you for taking time to write this wonderful comment! We are delighted to read your review and to know that everything was according to your expectations! We are also happy to know that our wellness area was a good way of relaxing after a long day of discovering this amazing city.

We hope to welcome you again and “Obrigado a si”!

Best regards,

Sara Ferreira
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inspira Santa Marta Hotel

Property: Inspira Santa Marta Hotel
Address: R. de Santa Marta, 48, Lisbon 1150-297, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #32 of 247 Hotels in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Inspira Santa Marta Hotel 4*
Number of rooms: 89
Official Description (provided by the hotel):
Inspira Santa Marta Hotel is a medium-sized, trendy 4 star hotel offering an urban retreat to those visiting Lisbon for business or pleasure. The hotel is located in the heart of the city, in Rua de Santa Marta, just off Avenida da Liberdade. With a contemporary decor, Santa Marta Hotel offers 89 rooms of different categories. Here lighting, color, sound, energy and materials have been carefully designed and put together according to the principles of Feng Shui. The rooms are equipped with integrated, cutting-edge technology allowing guests the freedom to remain in touch with business colleagues, family and friends and to access local information - all at the touch of a button or two. Whether visiting Lisbon on business or leisure, our aim is to provide our guests with a memorable stay. ... more   less 
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