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Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6
Lisbon, Lisbon District, Central Portugal

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

Amy C
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Unreliable and dishonest”
Reviewed June 6, 2018 for a stay in June 2018
person found this review helpful

The actual accommodation we stayed in was modern and clean; but the horrible smell in the hallway outside the apartment, which was due to the bins on the ground floor, was disgusting and unhygienic.
Private transport was very inconvenient and overpriced (€30). It took an hour for us to eventually find the driver on arrival for check-in. Moreover, transfer was booked at 3pm to the airport on the day of our check-out, and the driver didn't even make an appearance. We tried to ring the telephone numbers many times, but they all went straight to voicemail. Obviously, after 25 minutes of standing outside waiting, we gave up and got a taxi instead (€7). We messaged them saying we had left the keys inside the apartment as soon as we left, and I received a message from the company 20 minutes later asking where I was because the driver had apparently rang the bell several times, which was a lie because we were stood outside the accommodation for 25 minutes. The illustration of their unreliability here, could have caused us to miss our flight.
The day after we had arrived back to the UK, they had the audacity to request a fine of €100 via TripAdvisor from us for leaving the keys inside the apartment. Not only did they not apologise for their mistake, they even accused us of leaving without any notice, revealing their dishonest and deceitful behaviour. This was definitely not a nice way to end a holiday. Never again.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 19, 2018
Dear Amy Cheng,

We really appreciate guests reviews so we could improve and see what guests like.
Unfortunately this review is not honest, true or fair as everybody would understand if have a look at our reviews of this accommodation in another websites.
We already report the situation to TripAdvisor.

This is a recente example:
"Wonderful apartment! Very Spacious, with two big bedrooms, living/dining room, kitchen, and bathroom all opening on a big foyer - a very convenient layout that allows privacy and makes the city apartment feel big and spacious. Nice well-equipped full kitchen with sweet touches like dishwasher, wash machine, laundry drying rack, coffee maker with sugar and other basics, and full equipment to truly cook and live there. In addition to kitchen table and dining table, we loved the cute small balcony table and chairs to eat on the enclosed winter-garden/balcony. The apartment was spotlessly clean - we were amazed by the cleaning quality and how the apartment looked like new! Really one of the cleaner places we've ever stayed at, hotels included. Stairs and an elevator make it accessible for all.
The location is a highlight: 4 minutes' walk to the Alameda subway station, a great local bakery across the street with delicious Portuguese treats, small supermarket nearby, etc. The neighborhood is a good mix of young and vibrant (tech university nearby) but also with older locals, truly a 'lived-in' city quarter. It couldn't be better and we're already looking forward to staying here again on our next trip to Lisbon!"

Thank you
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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