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“Excellent Location”
Review of HF Fenix Garden

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HF Fenix Garden
Ranked #59 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed August 5, 2013

We stopped at this hotel during a road trip in Portugal. Hotel location is very good and the rooms very nice also. Cheaper than other Lisbon hotels. Parking is available as well at an additional cost.

  • Stayed: May 2013, traveled as a couple
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1  Thank Marc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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267 - 273 of 1,686 reviews

Reviewed August 4, 2013

This hotel is a typical 3 star hotel. Clean, spacious rooms.
Unfortunately, we had a room with 2 beds put together instead of one large bed - the staff was not able to accommodate us with another room.
The hotel is right in front of Marques the Pombal metro and is also a focus point for many buses on the reliable Lisbon bus system. It is therefore easy to access many parts of the city, but it still remains outside of the main neighborhood for bars, restaurants and tourist attractions which are about 20 minutes away on foot.

Room Tip: Ask for a single bed in the room on the reservation.
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  • Stayed: July 2013, traveled as a couple
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Thank Katayoun K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

This hotel was a nice surprise for me and my girlfriend! The value for money is very good, staff are nice people and helpful, the location is awesome, the rooms are really cosy, bathroom and shower excellent and a good breakfast! I would definately stay there again and recommend it for everyone!

  • Stayed: July 2013
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1  Thank tiagojul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

This is quite good for a 3 star hotel,the room was squeaky clean and modern.there is no fridge,iron or porters typical for the rating.the staff at breakfast are very helpful and the food is good.the location is ok as it is close to the metro,buses and the hop on hop off tours are across the road.we found one young gentleman on the front desk rude and not helpful at all on arrival.the room we had was on the ist floor at the rear and it was very noisy day and night,also the wifi was a bit hit and miss.the bed are rock hard.we stayed 3 nights and a room low at the rear with continual noise was not what we really paid for.

Room Tip: Ask for a room on the third floor or above at the front (good luck)
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  • Stayed: July 2013, traveled as a couple
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Thank anthony s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

We stayed here 4 nights and were delighted with everything. The location could not have been more convenient. We took the Airbus from the airport which deposited us just across the Praca de Marques de Pombal from the hotel, about a 2 block walk. The HF Garden is just behind a sister hotel, the Fenix, which has a big sign on top, making it easy to spot.

We arrived in the morning and the front desk people were warmly welcoming, holding our luggage and giving us directions to get around until check in time. Our room was on the second (3rd in US) floor, right by the elevator and over the street. I was apprehensive about noise, but, although the hotel was busy, there was never a problem. We could hear traffic, but it was not a problem, and I can be a sensitive sleeper. Our room was gleamingly clean, decor plain in a sleek and modern sense.

The front desk people spoke good English and were always helpful with directions to the train station, restaurant suggestions, reservations for a dinner and Fado performance, etc. It is just a few steps to a Metro station, or a 15 minute walk down a pleasant avenue to the river. If you want a place to relax and read a book, there is a pleasant little rooftop garden between the first and second floors.

We had prepaid for breakfast and found it to offer a wide variety of foods, including some hot items and fresh fruit in a large, utilitarian, but pleasantly sunny room.

As you exit the hotel, go left up the hill about 40 yards, to a little restaurant. We enjoyed it so much, we ate there twice. It is very reasonable, serves real Portuguese food, and waiters are multilingual.

The only glitch we encountered was that wifi could be spotty, but to us, this was not a problem.

We found the HF Fenix Garden to be a terrific value in an excellent location.

  • Stayed: June 2013, traveled as a couple
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Thank meandering5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HFHoteisFenix, Guest Relations Manager at HF Fenix Garden, responded to this reviewResponded July 23, 2013

Dear guest,
Thank you for taking the time to send your review of your stay at the HF Hoteis Fénix. We are very pleased that you enjoyed the facilities in our Hotel and the surrounding areas.
Your point about the wifi being spotty is very valid and we are currently undergoing an upgrade to solve this situation. We hope you will have an opportunity to return and enjoy the HF Hoteis Fénix again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

This hotel is in a great location, walking distance from the metro station and the park. It is easily accessible from the airport and the city. When TAP screwed up our flights and we had to stay another night in Lisbon, I was able to book at the airport via calling the hotel thanks to the helpful staff at the reception. We were also able to stay in their sister hotel Fenix Urban and apart from the fridge in the room, there wasn't much difference. In fact Fenix Garden is closer to the metro. There is no restaurant in Fenix Garden but Fenix Lisboa which is next door offers a dinner buffet for 14 Euros per person. The food there is reasonable and ideal if you don't want to fuss around in the city. Lower floors can be a bit noisy at certain times of the night so try to get a room on a higher floor.

Room Tip: Higher floors don't have any noise issues.
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  • Stayed: July 2013, traveled with family
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Thank GrayCushion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

A superb hotel to stay in my wife and I would highly recommend it. It is clean, modern and they provide an excellent breakfast ideal for a hard days sightseeing. Maybe a little out of the town, but the metro and tour-buses are obtained just across the road. Ask for a room overlooking the park, the window glazing shuts out the traffic noise.

Room Tip: There are 3 HF hotels in the same area, make sure the taxi driver understands which one you are stay...
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  • Stayed: June 2013, traveled as a couple
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Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HF Fenix Garden

Address: Rua Joaquim Antonio de Aguiar, 3, Lisbon 1050-010, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#23 Family Hotel in Lisbon
#25 Best Value Hotel in Lisbon
#40 Romantic Hotel in Lisbon
#62 Business Hotel in Lisbon
Price Range: $75 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HF Fenix Garden 3*
Number of rooms: 94
Official Description (provided by the hotel):
An urban haven where the commotion does not enter.To enjoy the city does not mean you need to do without some peace and privacy.The HF Fénix Garden provides the desirable paradox of staying in the heart of Lisbon and feeling protected from all stress.The referential acoustic insulation allows you to observe the city bustle from the window as if it is not real. A strange feeling of seclusion kept in the wide aisles and common areas where, even if the hotel is full, you can feel peace.The decoration and comfort of the HF Fénix Garden make you forget the city and even that you are in a three star hotel. Something that you will only remember on check-out. Very closed to the hotel is Marquês de Pombal, several of Lisbon's main points of interest and all the transportation networks in the city.The HF Fénix Garden offers several free services, such as Internet access in the entire hotel. But the most surprising offer is the feeling of staying in an oasis in the middle of the city. ... more   less 
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Also Known As:
Hf Fenix Garden Lisbon

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