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“Excellent hotel with a convenient location”

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Eurostars Das Letras Hotel
Ranked #69 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed August 6, 2014 via mobile

Me and my girlfriend needed a comfortable hotel for our vacation in lisbon and I guess we found it!
We booked through Orbitz and the rate was extremly low for 5 days. We couldn't be more pleased with the service; they booked a car for us, showed us on a map the best locations and were always friendly, during our requests of dry cleaning or room
Service.

Hotel location is great, metro is accessible with 5 minutes walking.

We did not try the restaurant.

Stayed: August 2014
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 - 231 of 1,520 reviews

Reviewed August 3, 2014

I spent a few days at the hotel as part of a quick escapade to Portugal.
The hotel is very conveniently located near to everything, the big shopping district as well as the center of town, and the nightlife.
The service is very personalised and the staff are very courteous.
The rooms are very decent, a bit small but good by European standards.
Overall it is a very good city hotel. Not an over the top luxury 5 stars but a great value for money 5 stars.

  • Stayed: September 2013, traveled solo
    • Value
    • Rooms
    • Service
Thank Akkkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2014 via mobile

This is not a 5* hotel as purported.

Rooms are okay, clean, with a small TV with a defunct remote. Beds comfortable and air conditioning was good. Not luxurious by any means but fine.

Service was mixed - in some places good, especially reception staff. Service at breakfast was absolutely hapless and on one occasion incredibly rude. Breakfast buffet itself was pretty average and the hot food was not kept especially warm. Nice bread buns.

Ordered a room service pizza - arrived on a grandoise tray belying the quality of pizza: small, processed and frozen for €15. Shockingly bad.

Over all not a bad stay but this hotel is not a hotel of 5* quality.

Stayed: August 2014, traveled with family
Thank Rzeczpospolitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2014

What a gem of a hotel.. large enough to have all facilities but small enough to be personal. Rooms are superb.... Very modern and sleek with all the extras you want. The staff are so excellent to from the minute you walk in they are explaining the hotel to you and the surrounding areas and giving you tips of where to go etc. The breakfasts are good and again lots of attentive service. Drinks etc., are very reasonable and good measures given. I had an early morning start at 4.45am on my return but they had a taxi waiting for me and a breakfast box. It is a little walk to the actual town centre but this is not a bad thing as your out of the hustle and bustle and the walk down is lovely.. bit hilly coming back! But there is always a taxi. By the way, I had a taxi from the Airport and only cost me 14 Euros so I would take a taxi!

  • Stayed: July 2014, traveled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank bob1323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2014

Had a comfortable 6 night stay at the hotel which is quite centrally located. Do be mindful though that the walk to/fro the main shopping street can be quite a chore because of the slopes.

The staff is exceptionally friendly, helpful and knowledgeable at the front desk though I would not say the same for the team manning the place where we had our breakfasts in the morning. Front desks staff certainly do go the extra mile - incredible service. An example is on the case where I was vegetarian on a day. I requested in advance to see if I can have soya milk from the restaurant which was turned down immediately. Tried my luck with the front desk and on the stated day, there was soya milk seated on the buffet spread.

Buffet spread is mainly continental but there are scrambled eggs and bacon daily. There is also a consistent, generous serving of a variety fresh fruits.

Room is both clean, comfortable with good sound insulation. Facial tissues (in the bath room) come in small packets. There is also tea and coffee making facilities in the room though it doesnt come with any servings of milk or creamer.

A taxi ride to the airport takes about 20 to 30mins. Upon our arrival our taxi costs 25 Euros and only 15 Euros on the return journey.

Overall, a very pleasant stay in a 4 star hotel.

  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank dontknowdept
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2014 via mobile

Good hotel with excellent location in the city of Lisbon. The staff are helpful and the facilities are ok, but the management need to review some finishes quality on the rooms.
More a 4 stars, than a 5 stars.

Stayed: July 2014, traveled with friends
Thank Bruno F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2014

I stayed here for a long weekend with a friend of mine. Overall, the hotel was very good: the beds were extremely comfortable, the a/c (which is much needed in Lisbon) certainly got the job done, the location was prime, it was very clean, and the hotel staff were very nice. I would not put it on the same caliber at the four seasons, ritz, or mandarin, however, I was certainly impressed and would definitely consider staying there again.

  • Stayed: September 2013, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank chris5588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eurostars Das Letras Hotel

Address: Rua Castilho 6-12, Lisbon 1250-069, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#19 Business Hotel in Lisbon
#35 Romantic Hotel in Lisbon
#42 Family Hotel in Lisbon
#58 Luxury Hotel in Lisbon
Price Range: $94 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eurostars Das Letras Hotel 5*
Number of rooms: 107
Official Description (provided by the hotel):
This is an ideal establishment for business travel and for enjoying tourism with one's partner or family. The hotel provides a business centre, Wi-Fi connections throughout the premises, a gym, sauna, private parking, a restaurant and four completely equipped meeting rooms adaptable for all kinds of corporate events of any size: from 10 persons in the Camoes Lounge to 120 in the Pessoa Lounge. The Das Letras Restaurant, with its decor in contemporary design and its outdoor terrace, serves the finest traditional, Portuguese cuisine and international dishes. Flanked by two large, emblematic Lisbon spaces, the Botanical Gardens and the Avenida da Liberdade, the Eurostars Das Letras enjoys a privileged location in the Portuguese capital, exactly at the point where the business city and the tourist and shopping areas meet. An endless assortment of Lisbon attractions are available within walking distance from the main door of the hotel: Praca Marques de Pombal, Santa Justa, Bairro Alto and its cultural and night-time offers, the Chiado and its book stores, the Castle of Sao Jorge, Alfama, Rossio Square, Praca do Comercio, Praca do Municipio, Rua da Prata, Graca, Lapa and even the streets close to the Benfica area. ... more   less 
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Also Known As:
Eurostars Das Letras Lisbon
Eurostars Das Letras Hotel Lisbon

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