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“Great Staff” 4 of 5 bubbles
Review of Eurostars Das Letras Hotel

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Eurostars Das Letras Hotel
Ranked #69 of 247 Hotels in Lisbon
Certificate of Excellence
Towcester, United Kingdom
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Staff”
4 of 5 bubbles Reviewed October 1, 2012

Overall I would have classed this 5 star hotel as average. The staff however are truly wonderful always ready to be of assistance with a ready smile. I cannot praise them too highly especially the manager in the restaurant at breakfast time, which is the only time the restaurant is busy.

At other times the restaurant appears to be non existent with meals served at a few tables in the bar area, which lacks atmosphere due to the absence during our stay of other guests, who found the local restaurants and bars far more entertaining. Avoid eating at the bar as the costs are relatively expensive and the meals very average such that they do not represent value for money.

Having said that I would not hesitate to stay here again. The rooms are comfortable and kept scrupulously clean. Our room had a room looking over the city to the River Tegus and the Castelo de S George.

The hotel is well located being just a few minutes walk to the railway station and public squares.
The approach from the main thoroughfare is quite steep, not unusual for Lisbon.

Despite the criticisms, we did enjoy staying here and would not hesitate a revisit.

Room Tip: Choose a romantic room looking towards the castle.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bob-bulginbarra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,393 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (110)
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English first
Boston
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed October 1, 2012

We spent 4 nights in Eurostarst Das Letras in September.
Room is good and modern, bathrobes are a nice point.
Bed and pillows (mith pillow menue) are good.
Bath and shower are among the best I had in Europe.
Did not go to a restorant.
The small souna in the basement was clean, but you had to turn the heat on and wait for 20 minutes for the temperature.
Front people were helpful will any questions and requests (the only omission was the wrong direction I received to get to the supermarket. I was not on the same street as a hotel, but on the parallel street).
I agree that the slope from the hotel to the main street is really difficult, but it is easy to go around the block.
I would highly recommend that hotel if the price is right.

Room Tip: Ask for the room on high floor looking to the back. View of the City is really good
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Simonalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 1, 2012

5 Stars!!! The hotel lobby is very modern warm and inviting. The staff was helpful friendly and professional. they offered valuable knowledge about the area including attractions restaurants and night life. The bell hop explain the different areas of the hotel how to reach them and relevant times for hotel events. The room was large clean and well maintained, the bath was spacious and had modern fixtures, I fell in love with the 6 head shower ( 4 adjustable + rain head + roman ). The room also had a well stocked mini bar.The hotel is located close to restaurants and downtime sites. I stay at this hotel twice in September, the 1st time room 314, the 2nd time room 814 - the view from 814 was AWESOME!!! The fastest was to Av Liberdade is a nice size hill that lead down to attractions... just something to consider... I must say, I really enjoy this hotel. I would recommend it, and I will stay there again.

Room Tip: Higher floors have nice views of the city
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  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank weekend_advisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed September 26, 2012

Got to hotel and hotel staff were very friendly and helpful. Bought tickets for
Yellow Bus tour for two days. Very convenient location to see the city and easy
walk to bus tour stop. City is very hilly and hotel in good location to get around
easily. Supermarket two blocks away. Had dinner at an excellent Italian restaurant
near main square called "Valentinos". Breakfast was included with our room and was
excellent. We sat outside in the courtyard for breakfast and the waiters were very
nice and helpful. Rooms were clean and amenities plentiful. Bought tickets for tour
of city on Yellow Bus. Went to Belem and went to famous Pastry shop in Belem for
a treat and coffee. Went to see "Colombo" mall which is a must. Largest mall in Europe.
Worth the visit. A 15 minute taxi ride from hotel. Also took train ride to Sintra. Beautiful
place - worth the visit. Bought bus ticket in Sintra to see sites - Pena Palace amazing.

Room Tip: Quiet area any room would be okay.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marsha F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
59 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed September 26, 2012

Stayed here recently in a suite. Nice large room, and comfortable bed. Large bathroom, and the view was to die for. I'd highly recommend this hotel. The other great thing about Das Letras are the staff. They were very friendly and always helpful. They assisted with reservations at some great restaurants too. We found the other great thing about this hotel was the price. Good value for money for Europe.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aussieguy69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 25, 2012

I was a bit hesitant in choosing this hotel after reading the reviews, but when I arrived at the hotel I wasn't disappointed. Located in the financial district of Lisbon you are away from the hussle and bussle from the city but only a €4 taxi ride away or a 4min walk to the nearest metro station. The staff were friendly, polite and welcoming. The room itself was UK 4* star standard room rather than the 5* it is advertised at, however I would definitely recommend this hotel and would book early to get a good deal

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kopster96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 24, 2012

Helpful and friendly staff, great location, wonderful accommadations. Plentiful and well thought out breakfast buffet, something for every taste. Clean and well appointed public areas. If I were to fault anything it would be the limited bathroom supplies, only soap, bodywash and shampo, no conditioners nor body creams, a shortcoming for a five star hotel. All said, an excellent choice in a very quiet, safe and central location.

Room Tip: Upper level front of hotel rooms tend to get very hot during the day as air conditioning is controll...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ernestl985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eurostars Das Letras Hotel

Property: Eurostars Das Letras Hotel
Address: Rua Castilho 6-12, Lisbon 1250-069, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#19 Business Hotel in Lisbon
#35 Romantic Hotel in Lisbon
#42 Family Hotel in Lisbon
#57 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eurostars Das Letras Hotel 5*
Number of rooms: 107
Official Description (provided by the hotel):
This is an ideal establishment for business travel and for enjoying tourism with one's partner or family. The hotel provides a business centre, Wi-Fi connections throughout the premises, a gym, sauna, private parking, a restaurant and four completely equipped meeting rooms adaptable for all kinds of corporate events of any size: from 10 persons in the Camoes Lounge to 120 in the Pessoa Lounge. The Das Letras Restaurant, with its decor in contemporary design and its outdoor terrace, serves the finest traditional, Portuguese cuisine and international dishes. Flanked by two large, emblematic Lisbon spaces, the Botanical Gardens and the Avenida da Liberdade, the Eurostars Das Letras enjoys a privileged location in the Portuguese capital, exactly at the point where the business city and the tourist and shopping areas meet. An endless assortment of Lisbon attractions are available within walking distance from the main door of the hotel: Praca Marques de Pombal, Santa Justa, Bairro Alto and its cultural and night-time offers, the Chiado and its book stores, the Castle of Sao Jorge, Alfama, Rossio Square, Praca do Comercio, Praca do Municipio, Rua da Prata, Graca, Lapa and even the streets close to the Benfica area. ... more   less 
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Also Known As:
Eurostars Das Letras Lisbon
Eurostars Das Letras Hotel Lisbon

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