Pros - Location (20 mins stroll through nicest side of town), Room size, Quietness, cleanliness and hotel layout.
Cons - Service, Staff.
Seriously - the staff here really need 5 star training. I have never come accross as bad in a five star hotel. Upon check in there is no nice welcome to the hotel, no description of facilities, etc. Upon check out you are not asked if you enjoyed your stay, if everything was ok - if you need a taxi, etc etc.
Breakfast is tasty - again though - you are not shown to your table etc.
I asked for a map on one occasion - and was given a map! Im not a crank - but "a leading hotel of the world" - never! Surely you would expect them to open it and point to where you are blah blah.
Cascais is lovely and there are not many 5 star hotels - but stay accross the road at The Farol Hotel (true 5 star) - or accross the street at The Vila Gala Cascais (4 star lower price)
Its only the service and the staff that let down this property a bit. And if it hadn't the spa it should definatley only be rated 4 star.
- Official Description (provided by the hotel):
- Grande Real Villa Italia is a result of the adaptation of the old houses where King Umberto II of Italy lived while exiled in Portugal from the 1950's to the 1980's.Located in the cosmopolitan city of Cascais, Grande Real Villa Italia Hotel & Spa represents excellence in design, sophistication and comfort.With the Atlantic Ocean as the predominant scenery, you can look towards the north and see the beautiful hills and castles of Sintra, while Lisbon is only a few minutes away. ... more less
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- Also Known As:
- Grande Real Villa Italia Hotel Cascais
- Grande Real Villa Italia Hotel And Spa
- Grande Real Hotel Italia