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“Spectacular setting.”

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Pestana Cidadela Cascais
Ranked #9 of 38 Hotels in Cascais
Certificate of Excellence
Crowthorne, United Kingdom
Level Contributor
131 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Spectacular setting.”
Reviewed July 1, 2014

My daughter and I stayed here for 3 nights. Staff were excellent, the breakfasts were great and ranges of tea (I like green and my daughter red currant). Pool was disappointing as although it was quite hot they kept the roof and the sliding doors closed, which meant it was unappealing to use. Liked the roof terrace for the sunbeds, although they could do with providing mattresses as the large towels kept sliding off unless you laid flat. Room was 285, strange shape to fit in with the original use, had to be careful with shower door so as not to bang it into the ceiling, but this was all part of the charm. Beds extremely comfortable. Close to the bars and restaurants of the old town, so ideal for us.

  • Stayed June 2014, traveled with family
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Helpful?
Thank seagles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, July 5, 2014
Dear seagles,

Thank you for sharing your stay with us! We are all very happy to know that you and your daughter have enjoyed your stay! The room has indeed a unique and cozy style that transport us to the origins of the Fortress, but at the same time with a modern perspective. Regarding the pool, we will have news very soon, so be sure to visit us again for a good surprise!

Sincerely,

Maria João Simões
Guest Ambassador
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Galway
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 30, 2014

We booked a Bed and Breakfast package for 4 days in Cascais. Hotel is beatiful and the Staff so friendly and helpful. Breakfast is fab but the coffee is terrible! Lunch in the restaurant was ok but very expensive. Fab restaurants around Cascais. Hotel full of art works. Enjoyed our stay here

Room Tip: When booking a balcony room you must state 'sea view' or you could be looking onto a carpark...
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  • Stayed June 2014, traveled as a couple
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Helpful?
Thank SunnyWestGalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, July 5, 2014
Dear SunnyWestGalway,

Thank you for your candid feedback about our Hotel and for given us the pleasure to stay with us during your holidays! Our Pousada is really amazing not only for its history but also for the architectural modernism. As for the coffee, this information has been passed to the upper management and next time you visit us, we will be worthy of a 5 stars rate!

Sincerely,

Maria João Simões
Guest Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
92 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed June 29, 2014

we booked a suite for the 4 of us, 2 adults with 2 kids, the room was pretty, the highlight is the breakfats you can request to your room, really tasty and well served,
The hotel restaurante is not that good but in Cascais you can eat very well so it was not a problema. The pool is quite small so if you go in winter time you will not have space to rest, only 2 beds in the indoor part..

  • Stayed May 2014, traveled with family
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Helpful?
1 Thank Joanna_Koltan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, July 8, 2014
Dear Joanna_Koltan,

We are all glad to know that you enjoyed your stay with us. Thank you for choosing our Hotel to spend your family holidays and thank you for your 5 stars review! The breakfasts are really great, with a lovely sea view and if combined with the confort of your room, is certainly and truly delightful! Regarding the pool.. good news are coming soon and I'm sure you will enjoy it, so we will be anxiously to surprise you and your lovely family next time you visit us!

Sincerely,

Maria João Simões
Guest Ambassador
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Larbert, null, United Kingdom
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 28, 2014

What a marvellous setting , room was very spacious , lots of drawer and wardrobe space , also kept very clean . The breakfasts are good though the coffee and tea could be improved. The sun terrace is good and the pool area is kept well . The staff are very friendly and helpful. Would not say it's the best place for recommend for a long stay , 4 days about right

  • Stayed June 2014, traveled with friends
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Helpful?
1 Thank Gaynor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, July 8, 2014
Dear Gaynor H,

You cannot imagine how happy we all are with your 5 star rate! Our Hotel is indeed unique not only in terms of its architecture but also its location, comfort and service as you mentioned. Thank you also for your notes about the coffee and tea, your comments were already passed to upper management so that on your next visit you can notice the overall improvement. We truly wish that you will give us the honour to welcome you back and for a longer period for you to have time to explore not only the beauty of ​​Cascais but also its surroundings such as Cabo da Roca, Estoril, Sintra, ... and, of course, enjoy all the best that our Hotel has to offer you!

Sincerely,

Maria João Simões
Guest Ambassador
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North Lincolnshire
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 27, 2014

Very nice hotel in a rather marvellous area. My wife and I were there for a week and I would say if you are staying longer then look for something more "holiday like" as the hotel is quite Corporate (late June) with conferences and events ongoing. Whilst the public spaces are filled with interesting art work and designer furniture there is no actual bar or coffee shop in the hotel apart from the restaurant at the opposite end of the hotel.. Don't let this put anyone off they are minor observations and the location is excellent adjacent the marina and old town

Try lunch in the little restaurant in the cove near the hotel (Esplanada Santa Maria). Lovely BBQ fish and meat with a reasonable house white at €6 a bottle (no its not a mistake!). Hire or get a free bike and cycle to Guincho Beach (30-40 mins) on cycle paths along Atlantic Highway.... fantastic! Walk around back streets of old town near hotel .... lots of little restaurants/bars hidden away. This is quite an upmarket area so pack some nice clothes with you or you will feel out of place!

Cascais is a perfect location if you want history, sophistication, gastronomy, beach, surf, sailing and city (Lisbon). Not many places in Europe can offer this!

Room Tip: Only a few rooms have views or outside areas... try and get one if possible others were facing onto...
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  • Stayed June 2014, traveled as a couple
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    • Cleanliness
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Helpful?
3 Thank maor1502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, July 8, 2014
Dear maor1502,

Thank you very much for your comment and for giving us the pleasure of your stay. We were happy to know that you also enjoyed our Cidadela Art District since we are the only Hotel in Europe to have one! Your description of Cascais was perfect - a magic villa that offers such a variety of activities, restaurant choices and much more! We do had some events in house during your stay, but ALL our Guests are important to us, so we apologize if you didn't felt it. Give us the pleasure of welcome you back and we will make sure to provide you a memorable stay!

Sincerely,

Maria João Simões
Guest Ambassador
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Angmering, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 23, 2014

This is an amazing Hotel, fronting the Marina in Cascais, the centre and Bay just a 5 minute walk away. I have no hesitation in recommending this Restored Fortress for its stunning design and quiet ambiance,the delightful guestrooms, and superior beds. Well worth having a room with a balcony. The Restaurant looked onto the sea, and had an outdoor balcony The Breakfast was excellent, a great choice too. The Restaurant was open all day until 7 pm. which was fine. This was a disappointment to us, no Evening dining in the Hotel!
. In the Square the Hotel did have a Tapas Restaurant, However there were many good Restaurants nearby , especially along the cobbled streets opposite the Forte. Finally all the Staff were most helpful,& considerate, Cascais itself is very pretty and surrounding coast to Sintra well worth a visit, A lovely Hotel. Emily 746

Room Tip: room with a balcony looking onto garden ,upstairs near the lift.
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  • Stayed May 2014, traveled as a couple
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Helpful?
2 Thank Emily746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, July 9, 2014
Dear Emily746,

Thank you so much for your candid feedback and for sharing it! It is always wonderful to know that our Guests leave us with the best memories! Our Hotel within the Citadel Fortress is really amazing and the combination between historic but also modern architecture, associated to its design, creates a contrast between 'worlds' that complement each other perfectly. Regarding the Restaurant, the one that you mentioned as being in the Main Square belongs to the Hotel and is one of our recommendations for a good meal with us, hope that you try it on your next stay. Greetings from all the team!

Sincerely,

Maria João Simões
Guest Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 20, 2014

We had the good fortune to end our self drive tour of Portugal with a final night stay at the Pousada Cascais. In an old fortress fronting the marina, the structure has been renovated to a quality that is comparable to the top hotels in the Far East. The room is huge and very modern. The sitting room at the entrance, is separated from the bedroom, by a very large bathroom This beautiful small apartment overlooks the marina. The staff were both courteous and efficient and parking was not a problem. We did not enjoy either Lisbon or Sintra hotels as much and with the knowledge we now have, we would make Cascais the center of operations and travel to the other two locations. The distance to the airport is the same for Lisbon and Cascais so that removes another issue. The center of Cascais is well supplied with eating places and bars and one feels more at ease strolling at night here than in Lisbon. Pickpockets seem to prefer Lisbon.

Room Tip: Ask for Ist Floor overlooking marina
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank giovanni s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, July 9, 2014
Dear giovanni s,

We loved your comment that perfectly described our Hotel, thank you for taking time to review our property and for sharing it. I am glad to hear that we will be your top choice when you visit Cascais. We look forward to welcoming you back soon!

Sincerely,

Maria João Simões
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Cidadela Cascais

Property: Pestana Cidadela Cascais
Address: Avenida Dom Carlos I | Fortaleza da Cidadela, Cascais 2750-310, Portugal (Formerly Pousada de Cascais)
Location: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 38 Hotels in Cascais
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Cidadela Cascais 5*
Number of rooms: 126
Official Description (provided by the hotel):
This luxury hotel, Pestana Cidadela Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more   less 
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