The place is historic yes, so their attitude and services, at the check in i found out they don't accept USD and they do not have currency exchange service, so if you are american or a non EU citizen either use credit card or get some Euros with you, the rooms are not clean although I had asked them to clean it, it seems that they don't know how to clean, I found spiders, flies and hair on the bed and in the bathroom, and it gets you half a minute to get bored from the room, with its plain white walls no mirrors or pictures and a small window looking over an ancieny huge wall.
, I also found a dead fly in my coffee I had at the restaurant and they even did not appologize they just removed it from the bill, the reception didn't answer the phone all the time, their breakfast is okay.
my overall opinion it is terrible to stay there.
- Official Description (provided by the hotel):
- Pestana Cidadela Cascais – Pousada & Art District is a 5-star hotel located in Cascais. It is part of the Pestana Collection Hotels and one of the first hotels in Europe to have an Art District on site. This historic hotel is surrounded by studios, galleries, and museums with views of the sea and the Cascais marina. It is located 3 minutes on foot from the beach and 5 minutes on foot from the town centre. It is very close to various beaches, including the surfers' paradise, Guincho beach, parks, museums, shopping centres and the Casino do Estoril. Take a dip at the indoor swimming pool with views of the marina or the outdoor swimming pool surrounded by the Fortaleza gardens. Discover Déjà Lu, our charity bookstore, our Spa and the state of the art gym. For your enjoyment, we offer two restaurants and a bar. From the rooms with incredible views of the marina to the rooms located in more historic areas of the fort, spark your curiosity and choose one of the many Author's rooms ... more less
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