To be included in the "Leading Hotels of the World" after less than two years operation, to me was a big mistake and is a label that will be like a millstone around its neck.
It is a very nice and unusual hotel set within an old fort, personally I did not like the minimalist approach inside but like the hotel itself, you will either like it or hate it, I cannot see any middle ground.
I did enjoy my weeks stay and if in Cascais again I would probably stay there again.
It does have an Achilles Heel which has been mentioned in earlier reports and that is the breakfast room. Much over half occupancy and it comes under huge pressure with queues forming for breakfast which will not sit well with guests. Personally I would swop the Breakast Room with the Lobby Bar. The Manager is excellent and very visible and is obviously taking onboard the criticisms but breakfast is something he needs to resolve quickly. The staff were very friendly and efficient but appeared to lack experience under pressure and there was something of a disconnect with the kitchen where the same comment applies to the Chef(s); food however excellent and the breakfast/lunch room work more efficiently when Felip Holstein is on duty. Quick wins would certainly be the introduction of tea/coffee making facilities in the rooms, large bottle(s) of water also and an improved mini-bar.
Rooms are very comfortable if not slightly quirky and it would pay to enquire about room size when booking as ours felt more like a large single than a double room.
Overall a hotel with great potential to get even better but with a huge label to live up to.
- Official Description (provided by the hotel):
- Pestana Cidadela Cascais – Pousada & Art District is a 5-star hotel located in Cascais. It is part of the Pestana Collection Hotels and one of the first hotels in Europe to have an Art District on site. This historic hotel is surrounded by studios, galleries, and museums with views of the sea and the Cascais marina. It is located 3 minutes on foot from the beach and 5 minutes on foot from the town centre. It is very close to various beaches, including the surfers' paradise, Guincho beach, parks, museums, shopping centres and the Casino do Estoril. Take a dip at the indoor swimming pool with views of the marina or the outdoor swimming pool surrounded by the Fortaleza gardens. Discover Déjà Lu, our charity bookstore, our Spa and the state of the art gym. For your enjoyment, we offer two restaurants and a bar. From the rooms with incredible views of the marina to the rooms located in more historic areas of the fort, spark your curiosity and choose one of the many Author's rooms ... more less
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