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“Nice, but could be better”

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Pestana Cidadela Cascais
Ranked #8 of 39 Hotels in Cascais
Hertfordshire
Level 5 Contributor
88 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Nice, but could be better”
Reviewed October 21, 2013

This pousada is in a lovely setting overlooking the marina. From the outside it is stunning, set at the far side of a cobbled square with the president's summer palace on one side, some boutique shops on the other and a restaurant opposite. However, inside it is very modern - which considering it is built within the old Fort was a bit of a surprise. It is mainly on one level so be prepared to walk quite a long way to the restaurant and some of the bedrooms. There is an interior bar which isn't very welcoming or comfortable. The breakfast room/restaurant is much nicer with a view of the marina. Breakfast was satisfactory but not impressive. Room was very comfortable, although considering the price I think Premier Inns would give them a run for their money!!

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Daisy22008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambasador at Pestana Cidadela Cascais, responded to this review, November 1, 2013
Dear Daisy22008,

We were glad to know about the positive aspects of your stay, but real sorry to hear that our modern architecture did not meet your expectations. We thank you for your detailed feedback, as it is the best way for us to understand how we can enhance your guest experience in the future. We hope that the next time you visit Cascais you will give us an opportunity to make it up to you and make your stay flawless.

Sincerely,

Maria João Simões
Guest Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (186)
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Ft Lauderdale
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 21, 2013

We thoroughly enjoyed our stay at the Pousada this past July/August. We had never been to Portugal and I was contemplating whether to stay in Lisbon or Cascais but I was thinking summer and why not tie a resort town to our vacation. (I'm so glad we did) The town of Cascais is charming with cobblestone streets, lovely architecture, many restaurants and miles of beaches. The hotel was perfect for our stay. The train station is a 10 minute walk and there is a direct train to Lisbon. You can also hop a bus to Sintra. Perfect location. Perfect accommodations. I can not say enough wonderful things about Cascais and the Pousada de Cascais. There are so many places in the world to visit- but we will be back.

Room Tip: We had read online that rooms facing the marina may be noisy at night, especially in the summer (man...
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  • Stayed August 2013, traveled as a couple
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Helpful?
2 Thank JillLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, November 1, 2013
Dear JillLove,

Wow! Thank you so much for your amazing comments. We appreciate you taking the time to write such a thoughtful and positive review and are so happy that you had an enjoyable stay with us on your first (of plenty, we hope) visit to Portugal/Cascais. We'll be anxiously waiting to welcome you back soon!

Sincerely,

Maria João Simões
Guest Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Khamis Mushait, Saudi Arabia
Level 5 Contributor
88 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed October 14, 2013

This was our second Pousada. But incredibly different. Very beautiful. Stylish, new and great service. The lady at the front desk was very accommodating and helpful. Unfortunately, on the check out, this same lady charged me a supplement of 60 euros when we were told that the supplement was 30 euros per night. I was really depressed by her lecturing me about how that was a difference between Friday night and Saturday night. Oh well, live and learn.

If you get a chance to stay here, be sure and take it. It is a very wonderful location next to the Marina. Breakfast was fantastic with great service and unbelievable views of the port and marina. I would make a point of visiting Portugal again, just to go to Cascais and stay in the center of the town.

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
2 Thank Philip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, November 4, 2013
Dear Philip B,

Thank you so much for you review! While I am glad you enjoyed our service, location and decor, I'm sad to hear about your 'not so good' check-out experience. We are deeply committed to delivering superior service and customer dissatisfaction is taken very seriously. Please let me know if you would like to speak to our hotel manager and I will make that happen. In the end it's delightful to hear that you'll give us the honour of welcome you back, we'll be gladly waiting!

Sincerely,

Maria João Simões
Guest Ambassador
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Brussels, Belgium
1 review
Reviewed October 14, 2013

I really enjoyed staying at the Pousada!
Excellent service, excellent staff who are friendly,helpfull and very eager to let you feel at ease.
Keep on going this way!

Thank you for the good feeling all of you gave me.
A lot of hotels can take an exemple of you!!

  • Stayed September 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Petra V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, November 4, 2013
Dear Petra V,

You cannot imagine how happy we are to hear you had such an enjoyable experience with us and that we were able to meet your expectations! Thank you for taking the time to write such a kind and positive review. We hope to welcome you back soon!

Sincerely,

Maria João Simões
Guest Ambassador
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London, United Kingdom
Level 4 Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 9, 2013 via mobile

We are staying here as I write. The hotel is a great piece of architecture that incorporates the old citadel but does not overshadow it. From outside you can see little of the new structure but the fort is presented beautifully. Great location only 5 mins walk from Cascais town centre, on the Marina. We are in a superior inward facing room with a lovely shaded patio area - currently enjoying a rest and a drink. The service is very good and friendly, rooms immaculate ( but you do need to like modern as opposed to older design), and food and drink very nice. Pool area is absolutely adequate. Anyone wanting a huge pool should go to one of the massive complexes further out of town. We had a great nights sleep in a very comfortable bed with soft linen and duvet and enormous fluffy pillows. It is a little hard to navigate but that is part of the fun- no real issue. Sun deck is lovely with lots of towels available and drinks service. Only thing driving me nuts is the flies but the hotel can hardly be held responsible for that. Housekeeping hugely efficient - 3checks per day! Really easy to get here form Lisbon. Short train journey from Cais do Sodre station (about 3 euros) and then a 5 euro and short taxi to the hotel. Frankly you could walk it in 20 mins from the station. Really nice place to amble around, boca do infierno just up the road. Only minor thing I can think about is maybe some wine in the minibar? Wish we were here longer!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Lexicles1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, November 4, 2013
Dear Lexicles1,

Thank you for choosing to stay with us! It's wonderful to hear that your experience was a positive one! We are glad you found our location to be ideal and that we met your expectations. Next time we'll take 'care' of the flies ;) Thank you for the wine tip, our guest's suggestions are always precious and taken in consideration. We look forward to welcoming you back in the future!

Sincerely,

Maria João Simões
Guest Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 5 Contributor
91 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 9, 2013

This is an amazing property. Fully renovated and modernized (rebuilt) within the grounds of the old military fort this hotel is quite stunning. Quite good view over a marina from selected rooms and the terrace restaurant and pool, the balance of the property is closeted within the walls of the fort. The room we had was good with a view of the marina and sea, though quite expensive for what it was. Reception staff were great. The pool are was pleasant though views were limited by the exterior wall. The breakfast area was very busy, difficult to find a table and poor refreshing of plates on the buffet. The main restaurant food was very good but the service was one of the worst we had in three weeks in Portugal. The excuse was that the waitress was new. Not good enough as the real reason was a large party arrived just after us and all the wait staff focused their attention on the large party at everyone else's expense. I wouldn't bother to return. We were also told there was no car parking so we would have to put our car in the public car park outside. Clearly our Renault Megane wasn't good enough as the Mercedes' and Porsche's all parked just near the reception entrance (overnight). Clearly two classes of client!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ce105wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, November 4, 2013
Dear ce105wine,

Thank you for taking the time to write a constructive feedback about your experience with us and kindly accept our apologies for the inconveniences caused during your stay! I will be sure to share your comments with our restaurant management as well as our senior management. If you would like to speak to our hotel manager regarding the ways in which we can make your guest experience better in the future, please let me know.

Sincerely,

Maria João Simões
Guest Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cobham, United Kingdom
Level 5 Contributor
54 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 8, 2013

The hotel is modern with a smart minimalist style and is located in an old fort in an elevated position by the sea. The location is excellent as it is easy to walk to restaurants and places of interest. Be sure to book a tour of the Palicio inside the fort. The hotel staff were friendly and helpful and the bed was comfortable.
.
However in other respects we were a little disappointed. The room faced a wall and was gloomy and unwelcoming; not helped by it being awkward to fully draw the curtains back.There is no bidet.
The breakfast was OK but did not have much choice. We tried to get afternoon tea but found that there is no lounge to relax in. When we queried this we were told the breakfast/ coffee shop was the lounge which would have meant sitting at tables. Although we could order tea they could not provide accompanying small sandwiches and cakes. After discussion over the phone with room service we ordered a hefty chicken sandwich in our room. Very nice but more suited to lunch than afternoon tea.
Overall we expected rather more in a so called Leading Hotel of the World

Room Tip: avoid room 227
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank foxdown88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, November 4, 2013
Dear oxdown88,

We thank you for your detailed feedback, as it is the best way for us to understand how we can enhance your guest experience in the future. Your comments about the room, breakfast and afternoon tea are noted and we will share them with our management. We're glad to hear that you've enjoyed our location, staff and our beds and we hope that the next time you visit Cascais you will give us an opportunity to make it up to you and make your stay flawless.

Sincerely,

Maria João Simões
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Cidadela Cascais

Property: Pestana Cidadela Cascais
Address: Avenida D. Carlos I | Fortaleza da Cidadela, Cascais 2750-310, Portugal (Formerly Pousada de Cascais)
Location: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 39 Hotels in Cascais
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Cidadela Cascais 5*
Number of rooms: 126
Official Description (provided by the hotel):
Pestana Cidadela Cascais – Pousada & Art District is a 5-star hotel located in Cascais. It is part of the Pestana Collection Hotels and one of the first hotels in Europe to have an Art District on site. This historic hotel is surrounded by studios, galleries, and museums with views of the sea and the Cascais marina. It is located 3 minutes on foot from the beach and 5 minutes on foot from the town centre. It is very close to various beaches, including the surfers' paradise, Guincho beach, parks, museums, shopping centres and the Casino do Estoril. Take a dip at the indoor swimming pool with views of the marina or the outdoor swimming pool surrounded by the Fortaleza gardens. Discover Déjà Lu, our charity bookstore, our Spa and the state of the art gym. For your enjoyment, we offer two restaurants and a bar. From the rooms with incredible views of the marina to the rooms located in more historic areas of the fort, spark your curiosity and choose one of the many Author's rooms ... more   less 
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