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“One of the best business hotels”

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Pestana Cidadela Cascais
Ranked #9 of 39 Hotels in Cascais
Halifax, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“One of the best business hotels”
Reviewed June 13, 2013

I have traveled to over 60 countries and would rank the Pousada among the top 5% of all hotels I have stayed at. The staff are very courteous and service-oriented, anticipating customer needs very well. The facilities are superb: clean, modern, high quality, safe. The complex is a wonderful blend of architectonic heritage and modern function. The location is impeccable. And the view during breakfast is to die for. What better place for business (and probably for pleasure)? I will gladly return.

  • Stayed June 2013, traveled on business
    • Value
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Helpful?
1 Thank cea6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, June 15, 2013
Dear cea6

It is wonderful to know that we were able to provide you with remarkable service and anticipate your needs, as these are two of our primary goals. Thank you so much for your kind words as well as your constructive feedback. We'll be gladly waiting for your return!

Sincerely,

Maria
Guest Ambassador
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1,220 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (184)
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Konstancin
Level Contributor
289 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
Reviewed June 8, 2013

A new hotel in Cascais - directly in the old fort. Location is great - right next to the Presidential Palace. But because it is inside the fort it has almost no views. Our room looked out over a staircase. The paint tone is military grey. So you sometimes feel claustrophobic. The swimming pool is inside the restaurant - yes inside.

  • Stayed June 2013, traveled on business
    • Value
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Helpful?
1 Thank TravellerPoland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, June 15, 2013
Dear TravellerPoland

Thank you for choosing us during your stay in Cascais. We were very happy to know that you enjoyed our location and service, but we apologize for not exceed your expectations. We truly hope we can make it up to you on another stay, and welcome you back.

Sincerely,

Maria
Guest Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tavira
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed June 5, 2013

Another example of first class Portuguese architecture. Very tastefully built, contrasting the ultra modern with the historic forteleza. The corridors are carpeted and everywhere is well insulated against sound. The decor in the bedrooms and the public rooms is classy. I loved the swallows decorating the wall in the bar/lobby area - fun and clever. The dining area is excellent although I was a bit surprised to find the swimming pool in the same area. There are good views of the estuary of the Tejo. The quality of the breakfasts was first rate. The service at reception and in the restaurant was friendly. All the staff we came across were helpful and they, without exception, seemed to enjoy their work. Well done!

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
2 Thank lynne b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, June 6, 2013
Dear lynne b

'Perfect' what more can we say? We were delighted with your review! THANK YOU for the kind words, for describing us so well and for giving us the pleasure to have you with us. We'll be truly glad to welcome you back whenever you travel to Cascais.

Sincerely

Maria
Guest Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bath
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 5, 2013

We have been travelling to Cascais for about 10 years and often walked past this building so what a treat to stay in it. As you enter through an old archway the noise levels reduce and you start to relax. The staff are all excellent, professional and extremely helpful. We had paid extra for a superior room which I believe was worth it (booked through Thomas cook at £60 a night cheaper than any other site, but surprised that the booking comes through as hotels-4-u which was much more on its own site!!!)The architects have been very innovative with their design to retain the original beauty of the building. Our room had a feel of modern loft living, very spacious, clean lines, a seating area with TV plus TV in bed area. The bed was really comfortable and no internal noise. We overlooked the marina and there was some noise from a club/music but not very loud but maybe earplugs would be a tip. The rooftop area has the pool and the breakfast room. I was surprised how close the pool was so you may not want a swim at breakfast time. Breakfast was great and served by very attentive staff and plenty of choice. We really enjoyed our stay.

Room Tip: superior room worth the extra
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  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
2 Thank gubby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, June 6, 2013
Dear gubby1

Thank you for your wonderful comments about our space! It is an honor to know that out of all the five star establishments in Cascais, you favored us. We look forward to an opportunity to welcome you back soon.

Sincerely

Maria
Guest Ambassador
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Westfield, New Jersey
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 3, 2013

Excellent hotel.Balcony room overlooking the harbour was well worth the extra cost. Staff extremely helpful and friendly. Ideal location for Cascais and Lisbon. Has to be the best hotel in Cascais.Taverna opposite the hotel is excellent place for meals and drinks.

  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank BJHowlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, June 6, 2013
Dear BJHowlett

We're so glad you enjoyed your stay with us! Thank you for sharing your wonderful review with all the travelers! Please come back soon as we would like to make your next stay as memorable as your first.

Sincerely

Maria
Guest Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 1, 2013

Great place to stay in Cascais. Nice rooms, good room service and great pool and relaxation area for sunbathing. Walking distance to the charming city centre. Friendly and smiling staff. Hotel is a bit expensive but worth it, must be one of the best places to stay in Cascais.

  • Stayed August 2012, traveled as a couple
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Helpful?
1 Thank KG84_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, June 15, 2013
Dear KG84_travel

Wow! Great comments about our Pousada, service and staff. Thank you for sharing your opinion. We'll be very glad to welcome you back soon!


Sincerely,

Maria
Guest Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limmen
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 30, 2013

We stayed 3 nights in a superior room with sea / harbor view. The room was very modern, as was the whole building inside, and the bathroom was very clean and comfortable. Breakfast was generous. Although is was very busy in the hotel due to a congress of dentists in Cascais, the staff managed to serve everyone adequate and friendly. Parking can be a minor problem, because you have to park outside on the street (finding an empty space can be very hard) or in the parking garage just round the corner at € 18,- a day.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WalterXG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Joao S, Guest Ambassador at Pestana Cidadela Cascais, responded to this review, June 15, 2013
Dear WalterXG

Thank you for such positive and flattering comments. It is wonderful to hear that you enjoyed the room and its facilities, the building, the location along with the service of our employees. I will be sure to relay your feedback concerning the parking issue to our upper management. We hope to have an opportunity to welcome you again the next time you visit Cascais.

Sincerely,

Maria
Guest Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Cidadela Cascais

Property: Pestana Cidadela Cascais
Address: Avenida Dom Carlos I | Fortaleza da Cidadela, Cascais 2750-310, Portugal (Formerly Pousada de Cascais)
Location: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 39 Hotels in Cascais
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Cidadela Cascais 5*
Number of rooms: 126
Official Description (provided by the hotel):
This luxury hotel, Pestana Cidadela Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more   less 
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