we have stayed in other hotels in the Cascais area Villa Real, Miragem, Vill Galle, but on visiting last year we booked to stay in the Cidadela.
On our arrival the taxi driver took us to the wrong hotel, a three star called the Cidadela hotel. The local Cascais taxi driver could not find it eventually we arrived.
From our arrival the staff were excellent, rooms clean aesthetically pleasing, pleasant bar and pool area. As stated free Wi-Fi. We had a balcony superior room, the only problem we had was the constant stream of people coming to look at the Fortress that could gain access up the stairs to view our balconies.
Surely the large steel gate at the bottom of the stairs should be closed, entry only with a pass card. The gym was adequate, but not five star, as the breakfast which I would give four stars, a the coffee was plentiful.
The only major gripe was at times there appeared to be a lack of serving staff in the two bar areas. Once I had to return to pay a bar bill, the second time I was left standing waiting to pay for our drinks in the main bar.
During our stay it appears that filming was traking place for an advert for the hotel? this was a nuisance, and an apology was evenytually made three days after our arrival
Overall we will return to this pousada, however next time we will request a room away from the stairs leading to the gym. The staff attitude was [management no] five star both in the breakfast area, reception, room service and the Taberna in the court yard
- Official Description (provided by the hotel):
- This luxury hotel, Pestana Cidadela Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more less
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