The Pousada de Cascais is situated in the centre of Cascais. The hotel has a great location, but the hotel doesn't offer the standard you would expect from a 5* Leading Hotels of the World.
The design of the hotel and also the furniture of the rooms is very nice.But the rooms (even the junior suits) don't have a balcony, a coffee machine or a kettle. The bed was very comfortable, but it smelled terrible. I asked for an other pillow and they could offer me only one. In the menu it was written that they have a wide variety of different pillows...
If you want to use the WiFi you will have to ask for a code that lasts only 30 minutes. After 30 minutes you will need an other code.
The breakfast didn't meet the expectations of a 5* hotel. The fruit juice was not freshly pressed and the fruits were immature. If you need some special dietary products or you have an allergy you will have a hard time in this hotel. I asked two days before arrival for gluten free bread, and I continued asking every morning for it - I never get it. They don't write the ingredients of the bread or cheese on the buffet so you will have no idea what kind of bread (wheat, spelt, rye) or cheese (cow, sheep, goat) it is. If you order a tea they will bring you a Lipton tea and the cappuccino is made with UHT milk. The breakfast room is also too small for all these guests. The tables are very small and you will have to wait for a table if you want to sit outside.
The spa consists of a steaming bath and a sauna (and a treatment area that I didn't use). In the shower of the spa there was a very strength smell of urine and in the water of the swimming pool there were some peaces of paper or something I couldn't identify. The steaming bath didn't seem very cleaned.
The gym exists of 7 tools and it's very small for such a big hotel. There were no cups for the water and no fresh towels.
The service was not very professional and helpful. I think the hotel has not enough stuff. They forgot my luggage in the room and as already mentioned they weren't able to organize gluten free bread. I think you can expect this kind of service in a 5* leading hotel of the world.
For the room service they will charge you 5 Euro in addition to the price that's written on the room service menu. These 5 Euro are not mentioned at all in the menu. You also will not find a map of the building in the room. That's a pity because the building is very nice and it has a wall on one side where you can walk around the fort.
Summing up I'm very disappoint about the Pousada de Cascais. I would not recommend it.
This hotel could be very nice, but due to the bad service/management it's really not worth its label "Leading Hotels of the World".
- Official Description (provided by the hotel):
- Pestana Cidadela Cascais – Pousada & Art District is a 5-star hotel located in Cascais. It is part of the Pestana Collection Hotels and one of the first hotels in Europe to have an Art District on site. This historic hotel is surrounded by studios, galleries, and museums with views of the sea and the Cascais marina. It is located 3 minutes on foot from the beach and 5 minutes on foot from the town centre. It is very close to various beaches, including the surfers' paradise, Guincho beach, parks, museums, shopping centres and the Casino do Estoril. Take a dip at the indoor swimming pool with views of the marina or the outdoor swimming pool surrounded by the Fortaleza gardens. Discover Déjà Lu, our charity bookstore, our Spa and the state of the art gym. For your enjoyment, we offer two restaurants and a bar. From the rooms with incredible views of the marina to the rooms located in more historic areas of the fort, spark your curiosity and choose one of the many Author's rooms ... more less
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