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“very pleased”
Review of Vila Gale Cascais

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Vila Gale Cascais
Ranked #14 of 39 Hotels in Cascais
Uxbridge, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“very pleased”
Reviewed April 3, 2014

Visited March 14, with my son, having never been to Cascais before. I thought the hotel was closer to the train station but it is about 20mins walk. Fine if you do not have luggage but easier to take a taxi due to cobbled streets and slightly uphill walk. I really liked the location, lovely scenic walk into town. All hotel staff were extremely helpful and pleasant, and thanks to Cristina Roxo for the help and advice when i missed my tour due to clock change, it was great! I had a classic room which was very spacious and clean. Safeusage and wifi in the room was and additional charge, i personally would rather have such charges included in room rate. wifi in public areas is free. There is a nice bar and large dining area and patio for drinks, breakfast was great with extensive selection of food and drink, including sparkling wine :-) We didn't use the pool area due off season. I would definately go back to this hotel.

Room Tip: i had classic garden room view, apparantly sea view is eur15 extra which would be worth paying when...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank alibalibi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cascais, responded to this review, July 16, 2014
Dear Guest,

Thank you for your wonderful review .... will be passed on to all staff who will be very pleased to welcome you back in a near future.

Kind regards,

Margarida Antunes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (233)
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English first
Dublin, Ireland
Level 4 Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 3, 2014

Just returned from Vila Gale Cascais, Arrived late and was pleased to see the buffet still open after 10.00 with all dishes replenished. We had a sea view room on the sixth floor, the room was very large. clean and quiet. The hotel is located right on the edge of town overlooking the marina and an excellent promenade. The train and bus stations are only a 15 min walk through town giving easy and cheap access to Estoril, Lisbon and Sintra. The staff are extremely friendly and the chamber maids managed to have the rooms cleaned whilst we were at breakfast. I had a few minor irritations i.e. a small charge for the room safe that i wasn't aware of, no iron / ironing board available to borrow, no free wifi in rooms. Overall these wouldn't stop me returning to Vila Gale.

Room Tip: look for sea view on higher floor away from lift
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DublinDave59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cascais, responded to this review, July 16, 2014
Dear Guest,

It's with a big smile that we receive your satisfactory review about your stay in our Hotel.

Therefore, hope to see you soon,
Kind regards,

Margarida Antunes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrevieja, Spain
Level 6 Contributor
278 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed March 23, 2014

We stayed here on a timeshare exchange and it was great. We had a lovely big room over looking the sea and pool. The room was nicely furnished and we had a small kitchen which was good. They don't provide washing up liquid so bring some and also a dish cloth. They came in every day to make beds and empty rubbish. The only thing poor were the towels they were very thin. This is in a vey good location. The staff on reception were very helpful. I've never stayed in any time-share with such a good selection of TV channels 90 in all to suit every nationality. It is close enough to walk to the train station and get the train to Lisbon.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 123doreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cascais, responded to this review, July 16, 2014
Dear Guest,

Thank you very much for your kind review.
It is our goal to fulfil all of our guests' expectations regarding their stay at Hotel Vila Galé Cascais and make it as enjoyable as possible. We are very please to know we have achieved our goal.
In the name of the Hotel management and staff, we look forward to welcome you again in our Hotel or at any other Vila Galé Hotel in Portugal and Brasil.

Kind Regards

Margarida Antunes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Maior, Portugal
Level 5 Contributor
85 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed March 19, 2014

We normally use Gale hotels in Portugal. But the Vila Gale in Cascais was very far from the quality I have come to expect from the group. The staff both on reception and in restaurant were very pleasant and helpful. HOWEVER the junior suite I had booked was TINY. The main bedroom was too small to have even two bedside tables. Between the foot of the bed and the dresser there was room for only one person to pass...and it you were using the only mirror in the two rooms passing was not possible. The Junior suite was tucked in beside a wall with no view at all to the left on the 6th floor. This made the room very dark. The balcony was just barely deep enough to take the table and two chairs....all in a row. Cleanliness also left a lot to be desired. The windows were filthy, and the bathroom toilet not very clean, this was addressed by the duty manager when I complained. The towels were in a very poor state and tiny. I had to request for the room to be cleaned at 2.30 in the afternoon! ALL IN ALL NOT WHAT I WOULD EXPECT FROM A HOTEL OF THE GALE GROUP. The duty manage did invite us to have their biffet dinner that night but we had prior arrangements. He also left us 3 apples and one bottle of water with an apology

Room Tip: do not chooses a junior suite !
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1946Siobhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cascais, responded to this review, July 16, 2014
Dear Guest,

We regret not being able to meet your expectations during your stay in our Hotel.
The feedback from our customers is very important for the continuous improvement of our services and products.
Looking forward to seeing you in a near future in our Hotel or at any other Vila Galé Hotel in Portugal and Brasil, we present you with our best regards.

Margarida Antunes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Dublin, Ireland
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 19, 2014 via mobile

Firstly the staff are friendly :) the hotel itself is very dark, along with our suite. Windows were filthy however on complaining they did come and clean them. Beautiful view. Lovely pools. Ideal location close to small beach. Food reasonable. Not a lot else to say.

Stayed March 2014, traveled with friends
Helpful?
1 Thank Elaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cascais, responded to this review, July 16, 2014
Dear Guest,

Thank you so much for sharing your review.
Hope you may visit us again soon.

Kind Regards,

Margarida Antunes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 13, 2014

Great location, friendly staff, room perfect.

We stayed for 3 nights. It's only 5-10 mins walk to the centre of things so location. Would be difficult to beat.

Wasn't quite warm enough for the pool and it was quite quiet but found every staff member there happy and helpful.

Would definitely recommend.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JFDublin23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cascais, responded to this review, July 16, 2014
Dear Guest,

Thank you so much for sharing your review. It is with great pleasure to find you have enjoyed your stay.

Hope you may visit us again soon

Kind regards

Margarida Antunes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level 6 Contributor
118 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed February 12, 2014

First : watch out when comparing. There's another hotel with same name in Estoril !!
Here we liked the sea-view and the terrace (with wobbly table);
We did not like : Cold coffee at breakfast buffet, not enough light in room to read by, plastic sheet on bed (we're not babies), bath mat the size of a napkin and last but not least : no internet in room.
At departure, we requested proof of our cash payment since the reservation had to be guaranteed by credit card. This - surprisingly - was impossible. Why ????
We have the experience of having been charged a stay on Visa ( in the U.S.A.) even after having paid cash before. That's why.

Room Tip: It's worth the extra charge to obtain a seaview room. The higher the better
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kikaan1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cascais, responded to this review, July 16, 2014
Dear Guest,

Thank you for sharing your review. We do regret that you did not find our hotel to your standard.
We are glad you enjoyed the sea-view and the terrace.

Kind regards,

Margarida Antunes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vila Gale Cascais

Property: Vila Gale Cascais
Address: Rua Frei Nicolau de Oliveira 80 | Parque da Gandarinha, Cascais 2750-641, Portugal
Location: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Cascais
#13 Luxury Hotel in Cascais
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Vila Gale Cascais 4*
Number of rooms: 233
Official Description (provided by the hotel):
This hotel is located in Cascais over the sea and close to the Marina. The centre of Cascais is approximately 800 m away and offers several shops and entertainment venues. A link to the public transport network is only 100 m from the hotel and the nearest airport is 30 km away in Lisbon. Completely renovated in 2004, this hotel offers 7 floors with 233 rooms of which 75 standard rooms and 29 junior suites with ocean view. The Hotel offers a 24 hour reception desk, free Wi-Fi in public areas, currency exchange desk, wheelchair access, lifts and parking. In the public areas guests will find one restaurant with buffet or a la carte menu, two bars, a Health Club with Spa, outdoor pool for adults and children, gardens and a playground. Business guests can take advantage of 3 meeting rooms with Wi-Fi Internet connection and multimedia devices. 24 hour room service and laundry service are also available. The tastefully re-decorated rooms come equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. The hotel's Health Club has free access for guests is equipped with sauna and a Spa where you can enjoy massages and beauty treatments for an additional fee. In the exterior will find a swimming pool with a children's paddling area, a pool bar as well as a sun terrace with sun loungers and parasols laid out ready for use in the hotel grounds. A game room with billiard/snooker table among the hotel leisure options and the nearest golf course can be found approximately 2 km away. Guests may select their breakfast and lunch from a wide buffet. Lunch and dinner may also be taken a la carte and lunch can alternatively be chosen from a set menu. Special diet requirements are also catered and special requested dishes can be prepared. Furthermore, it is possible to book a half-board stay. ... more   less 
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Also Known As:
Vila Gale Cascais Hotel Cascais
Vila Gale Village Hotel Cascais
Vila Gale Village Cascais
Cascais Vila Gale Village

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