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“Very nice holiday” 4 of 5 bubbles
Review of Pestana Cascais

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Pestana Cascais
Ranked #15 of 38 Hotels in Cascais
Bucharest, Romania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Very nice holiday”
4 of 5 bubbles Reviewed April 30, 2014

We stayed here for seven days and it was very nice.The location is good,it's an easy walk to the Atlantic coast(beautiful) and to the centre of the town.The rooms are clean and spacious, beds are comfortable.The staff -very helpfull and friendly.We had an excellent guide, named Dragos Laurentiu Barcan from Karpaten Agency,very good recommendations.The breakfast and dinner are buffet style,good service.Internet wi-fi free.PORTUGAL is very beautifull.

  • Stayed April 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank MIRUNA MIHAELA D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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635 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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  • English first
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English first
Deerfield, New Hampshire
Level Contributor
193 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
3 of 5 bubbles Reviewed April 26, 2014

We stayed here for five days in April. Despite the way it appears on their website, this hotel is NOT directly on the beach. You can see the ocean, but even the rooms that are "ocean view" are really "garbage can view with some ocean" or "back of local restaurant view with some ocean."

The hotel is in a pretty inconvenient part of the area. If you need a grocery store, there is one a couple of blocks away. The hotel itself didn't have any kind of shop, which I found odd. If you want to walk into Old Town Cascais, you will have quite a journey ahead of you. The cobblestone walks are in bad shape, and traffic is nuts. There are lots of people with dogs, and cleaning up after them is NOT a priority. You *will* trip over cobblestones or step in dog poop.

Everything you will want to do or see is going to be near the Marina. You can park near the marina for just a few euros in an underground garage -- we found that to be the most convenient. The hotel has a shuttle that will bring you to the marina, and there is a train nearby that will take you to Lisbon. And if you go to Lisbon, TAKE PUBLIC TRANSPORTATION because it is impossible to find parking there.

We had trouble with our air conditioning on the first day. It wasn't working, and it was very warm in there. We had a maintenance man come in and look at it, and then again, and somewhere around midnight we were informed that the air conditioner was just turned on for the year and that it needed a day or two to get cold. The next day, we were moved to another room and it worked just fine.

The website shows a room that has to have been computer generated. I saw about five or six of the rooms, and not one of them looked like that. The TV's were not flat screens, and appeared to be at least 15 years old. The furniture is not horrible, but very warn. The fabrics on the chairs were stained. Everything just had an "old" feeling, but it was pretty clean and comfortable.

Also, on the website the hotel is this shining, gorgeous building of white with bright blue accents. In reality, the white is very faded and covered in rust. It definitely needs some sprucing up.

We never had trouble parking.

The breakfast buffet was above average. Everything was fresh and there were many choices.

If you use a hair dryer, BRING YOUR OWN. I can't even begin to describe the monstrosity they have in the bathroom there. It's a box with an accordion-like hose attached to a hand piece. It has all the power of those pretend battery-powered hair dryers you played with as a child. The heat builds up in the base of the handset and your palm gets burned but your hair stays wet. Add this to the hard water they have, and you've got yourself lots of bad hair days! Also, don't rely on their toiletries. You'll get a shoe-shine kit but no conditioner.

There is a horrible kitchen area in each room. They should just get rid of it. There is an old cooktop and an old sink and some pots and pans. No microwave. Small fridge.

If you open the door to your balcony, the air conditioner shuts off automatically. That was super annoying. You also need to put your room key into a slot near the door in order to enable the electricity.

It sounds like I am doing a lot of complaining, but overall it was a nice place. I've got to say that the staff was exceptional. They were friendly, sincere, and professional in every way. They went out of their way to help us whenever possible. I wish I could remember everybody's names, but we dealt with Peter and Goncalo and Telmo, and they were all excellent at what they did. We were very impressed with their professionalism.

Room Tip: Even the non-ocean-view rooms have a bit of a view. We noticed a HUGE different in the temperature...
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  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank daynasu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 11, 2014

Very good hotel stay where the title of "excellent 3 star hotel" is probably more accurate. Staff were always on hand to help with any questions for internal or external hotel activities- [40 mins] walk into Cascais but is a beautiful coastal walk and some excellent local restaurants. Brill supermarket and bakery across the road. Excellent Pool area indoor and outdoor with very comfortable areas to relax by the pool or in the grassy area. Only minus would be the breakfast which was only ok, not much to the hot food and the Sauna and Turkish bath areas are not great. All and all though would have no problem going back because overall value for money was very good.

Room Tip: worth the sea view
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank trevororeilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed March 3, 2014

Front desk staff went out of their way to make our stay enjoyable. The hotel is well located to walk to Cascais centre, about 15 mins. There's a shuttle bus too, and it's not far to a bus stop and grocery. On the nearby coast road is a (free) bicycle rental stand, great for the scenic road to the fabulous Guincho beach. I was delighted to receive a complimentary bottle of champagne for my birthday from the hotel, how thoughtful! Our room on the 2nd floor was absolutely huge with a long outside balcony. The breakfast buffet was copious and varied. Only drawback was poor internet reception in room, (but ok in reception), and an overly firm bed.

Room Tip: The corner family suites are enormous.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Terry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Cascais, Gerente at Pestana Cascais, responded to this review, March 21, 2014
Dear Terry G,

Thank you for sharing you experience with all tripadvisors readers. It is always a pleasure to read that you have enjoyed your stay at Pestana Cascais.

The entire team look forward to welcoming you back soon.

Receive best regards,

Daniela Bargado
(Unit Supervisor)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rozenburg, Zuid-Holland, Netherlands
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 22, 2014

The most friendly people you ever hope to meet, From the manager, the frontdesk peolpe, The resaurant staff, the kitchen staff, the cleaning people, and the room mates, everybody is friendly all of the time. The service is super!!!

Room Tip: Rooms with a seeview are the best.
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  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Johnnygoldwing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Cascais, Gerente at Pestana Cascais, responded to this review, February 25, 2014
Dear "Johnnygoldwing",



Many thanks for your lovely review via Tripadvisor. I am truly heartened to read your compliments. Please be assured that I will share them with all Team.

I look forward to welcoming both of you back soon!

Daniela Bargado
(Unit Supervisor)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed February 18, 2014

The Pestana Cascais is well located about 30/45 minutes walk from the centre of the resort but there is a courtesy coach and a good local bus service from outside the pizzeria around the corner. There are several decent restaurants within a few minutes walk, particularly in the Casa de Guia park close by.

We had a large room with a large balcony and a sea view - which we paid extra for.

The bed was comfortable and we slept well.

Unfortunately the hotel needs complete refurbishment. The décor is dated and tired and maintenance in all areas has been allowed slip. The staff are excellent but are struggling with an inferior product. All a pity as it could be really good.

It's also the first time in a 4 star hotel that no tissues were provided and that we had to pay to use the in room safe. But parking is free.

The breakfast buffet was very average with very little choice and on the one occasion we had dinner there it was pretty poor. The chain can do better as the restaurant at their new Pousada property in the citadel at Casacais was first class.

Room Tip: Get a sea view
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank johnmireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Cascais, Gerente at Pestana Cascais, responded to this review, February 22, 2014
Dear Guest,

Thank you for staying with us during your trip to Cascais and also for your review of our hotel. We have taken note of your comments and would like to assure you that all have been looked into.
Regarding the Hotel renovation be aware of our website because very close we will start with a renovation.

We hope to have the opportunity to welcome you back in our Hotel in the near future and the pleasure of showing your our improvements providing you “ Memorable Moments”.

Best Regards,

Daniela Bargado
(Unit Supervisor)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
usa
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed February 8, 2014

The hotel:
1. Location - Not in center of Cascais but and they have a shuttle to the center. I had a car so not an issue.
2. Rooms- Very nicely furnished and spacious. The small and well equipped kitchenette is very useful.
3. Staff- They were all truly excellent and helpful.
4. Breakfast- Good variety and tasty food.
5. Internet- free wifi was pretty good overall although sometimes disconnected or slowed down suddenly.
6. Pool and sauna are delightful

Only negatives are that the advertised "gym" has almost nothing in it: They should provide gym passes to a local gym. And they charge Eur 1.50 per day for the in room safe (i thought that was very low class:)

But overall excellent and i will return.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank freqtraveller50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Cascais, Gerente at Pestana Cascais, responded to this review, February 22, 2014
Dear "freqtraveller50",


Thank you for choosing to stay with us during your recent trip to Cascais. We are happy to note that you have enjoyed your stay with us . It was a pleasure being of service to you and we certainly look forward to welcome you back to the hotel soon.

Best Regards,

Daniela Bargado
(Unit Supervisor)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Cascais

Property: Pestana Cascais
Address: Avenida Manuel Julio Carvalho e Costa 115 | Alameda Guia, Cascais 2750-424, Portugal
Location: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Cascais
#12 Business Hotel in Cascais
#13 Romantic Hotel in Cascais
#14 Luxury Hotel in Cascais
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Cascais 4*
Number of rooms: 147
Official Description (provided by the hotel):
Modern 6 story hotel - situated yards from Atlantic Ocean; in close proximity to city center. ... more   less 
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Also Known As:
Pestana Cascais Hotel Cascais
Pestana Hotel Cascais
Cascais Pestana Hotel

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