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“Highly recommended”
Review of Pestana Cascais

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Pestana Cascais
Ranked #15 of 39 Hotels in Cascais
Gaborone
Level Contributor
51 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Highly recommended”
Reviewed September 21, 2013

We had a spacious room with a balcony and lovely sea view and we slept very well in comfortable beds. The staff were friendly and helpful. If you don't want to eat out every night there is a fridge and facilities in the room for basic food preparation. All most convenient.

You can walk along the promenade road by the sea to the centre of town and there are plenty of restaurants there to investigate.

A very nice place to visit and a very nice hotel with big clean swimming pool to enjoy.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flea F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (105)
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English first
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 4, 2013

We stayed in this hotel in June. It's about a 20 minute walk into the centre of cascais. There is a very good public bus service also there is a free shuttle service that operates from 10/6 each day but the walk into town is absolutely fabulous along the coast.. the hotel is a great place to stay .its very clean rooms are a good size.breakfast excellent.staff very helpfully.would highly recommend this hotel.

Room Tip: Always book a sea view or pool view room
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Cascais, Gerente at Pestana Cascais, responded to this review, September 14, 2013
Dear “Ann 240”,

We appreciate your comments regarding your stay at Pestana Cascais Ocean & Conference Aparthotel.
It is always a pleasure to receive positive feedback.

Looking forward to welcome you in Cascais in a near future,



Best Regards,

Daniela Bargado
(Unit Supervisor)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 28, 2013

Stayed there in our recent trip to Portugal, visiting my wife family. The hotel was recomended by them, and it was quite nice. We had a nice sea view from the balcony, enjoyed the poll. Friendly staff, this hotel is part of a large chain of hotels all over the world. Overall experience very good.

Room Tip: Ask for sea view
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigalexJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 20, 2013

In general the hotel is really quiet. It is perfect for resting. There is no noise in the floors and the area has not much traffic despite is very close to the shore road. The swimming pools are cleaned and the gym, despite is not very big, it has the necessary equipment to exercise on a daily basis. On top of that, the proximity of the bicycle road that goes next to the shore gives you the opportunity to do some running in a wonderful place.
Rooms are cleaned and good in size. The restaurant is very well supplied with a big variety of products and despite is very crowded at some hours the queues are not very big. Only in the only toaster you can do a bigger queue when trying to toast some bread.
But the best of the hotel is with no doubt the service that you receive. The staff is always willing to help and with a smile in their faces. They made our stay there really pleasant.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dsclink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 20, 2013

This is a jem of a hotel, right on the coast, & just around the corner from the surfers paradise of Guincho beach. We have stayed here three times now mainly due to the friendly & helpful staff throughout the hotel, especially in the restaurant where nothing is too much trouble. We have found the food to be well prepared & the evening buffets are excellent.
The hotel lay on a bus that runs into the town of Cascais that is well worth exploring, if time permits try the Maritime museum very interesting, & rail journey times into Lisbon are about 40 minutes, if you are of a certain age ask for the senior citizens price!

Room Tip: Sea view rooms are great.
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  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
3 Thank 30seadog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
86 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 19, 2013

We spent nine good sunny days in Cascais and lived in Pestana during this period. This is a good hotel and we would not hesitate to recommend it to our friends.

Cascais is a tourist area outside Lisbon, and maybe the most expensive town in the whole of Portugal. Prepare yourself for that and your stay will be much more comfortable. Eating out starts from 10 EUR for a main course. We, as a four family group, could not eat out for less than 50-60 EUR. Focus on the fish. Cascais is weaker on vegetarian dishes.

Pestana is close to the ocean, no beaches though, and a good 20 minute walk to the city center. The walk is nice along the ocean line with some spectacular stops which is almost a must to see. So if you plan on living just by the beach or in the city center, this is not the place for you.


In short, the good stuff:
- It is quite.
- The pool area is one of the most spacious I have ever experienced. There are chairs for you and all your relatives if need be. Anytime during the day, there are free seats.
- Overall good quality hotel
- Helpful staff.
- Room good.
- Good balcony.
- Good free shuttle bus to city center (train terminal)
- Inexpensive taxi, approximately 4 EUR to city center.
- Bus close by to city center, 0.85 EUR

The things that was not so good
- Breakfast is barely ok. Could be better on fresh fruit and on diary products.
- The gym is a joke really. Down in a cellar with no, and I mean no, possibility of some weight lifting. That is a big no no for a hotel of this character.
- I felt that the walk to the city was cumbersome in the heat and this is the drawback, it is not possible to just stroll out to the beach or city center for a quick bath or espresso.

Room Tip: We lived on fourth floor and it was nice and silent. No pool view.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eric U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Coruna, Spain
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 19, 2013 via mobile

Looking for a last minute hotel in August in Cascais is not easy as everything is either fully booked or really expensive. Then I stumbled upon the Pestana and the price was not cheap but reasonable and seemed the best option of all available.
The best thing about the hotel are the friendly staff, always with a smile and eager to help. Our room was quite large, comfortable and very clean. Loads of channels on the satellite TV in the room. There a two swimming pools that are side by side, and are separated by a type of greenhouse structure on the indoor pool which also has a small warm jacuzzi. There are plenty of lougers in the outdoor pool to soak in the sun, but look out for the long bean bags as there a only a dozen and they get snapped up early because they are really comfortable. There is also a tennis court in the grounds which is free to use and reserve as long as you have your own rackets and balls, otherwise you end up paying € 8 to hire them.
The worst part of the hotel was the breakfast by a long shot. There was not the variation or the quality you would expect for a 4* hotel. In fact I would say it is one of the worst breakfasts I have had to endure in a hotel in the last 10 years. The hotel offers free wi-fi, but it is about as useful as 1 legged chair. Every 5 mins you have to keep trying to connect with the password as it keeps cutting you off. only good to check a few e-mails and that's about it.
Another annoying thing about the hotel is the fact that it's garden and pool back on to the beautiful promenade that leads to the Cascais Marina about 1,5 km away, so,in the evening it is nice to take a stroll down to the town center for dinner down this promenade. But for some annoying reason there is no exit or doorway at the back of the hotel, and you can only go out of the front of the hotel. This means to get to the promenade you have to go all the way round which is around 600 meters away. So your evening walk then turns into 2,1 km instead of 1,5 km unnecessarily. They really should sort this out as I consider this to be a very negative point to the hotel.
Overall it is an ok hotel, but I am sure there a much better hotels in Caiscas, better situated, with better breakfasts... And you can probably find good offers outside peak season.

Stayed August 2013, traveled with family
Helpful?
1 Thank yggi1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Cascais, Gerente at Pestana Cascais, responded to this review, August 20, 2013
Dear Guest,

Thank you for taking the time to post your experience with us.
We are all delighted that you found the staff, room and facilities with quality but were naturally disappointed regarding your comments of the breakfast and the access to the promenade.
We are aware of our challenge in dealing with such a sensitive and individual matter as it is the food, and assure you we will keep working hard in order to achieve our guests expectations.

Regarding the access to the promenade, I truly understand your disappointing not have a exit door. Unfortunately we tried everything to have a license with City Council to have a door connecting the hotel with the promenade but until the moment we do not have that authorization.

We hope to welcome you back as our guest in the future again.

Kind Regards,

Daniela Bargado
(Unit Supervisor)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Cascais

Property: Pestana Cascais
Address: Avenida Manuel Julio Carvalho e Costa 115 | Alameda Guia, Cascais 2750-424, Portugal
Location: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Cascais
#12 Business Hotel in Cascais
#13 Romantic Hotel in Cascais
#14 Luxury Hotel in Cascais
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Cascais 4*
Number of rooms: 147
Official Description (provided by the hotel):
Modern 6 story hotel - situated yards from Atlantic Ocean; in close proximity to city center. ... more   less 
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Also Known As:
Pestana Cascais Hotel Cascais
Pestana Hotel Cascais
Cascais Pestana Hotel

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