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Pestana Cascais
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Reviews (785)
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All reviewsshuttle busindoor poolmonday to fridaya small kitchen areasea viewcasa da guiahot foodshuttle serviceeach eveningcomfortable hotelhotel groundstwin bedslarge balconycold meatsresidential areabreakfast and dinnerenjoyable stay
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Reviewed November 6, 2012

I had a very successful seminar with 70 employees at the Pestana Cascais. The service was indeed above what could be expected and the seminar facilities were very good – good sound quality and lightening, precise catering and of a very good quality.
We had to pay separately for the internet connection – a bit annoying but that is the case at many hotels.
The rooms were very big – I had a suite – and they were clean. Maybe the bathrooms especially could need a little refurbishing but nothing to take notice of. The bathroom was rather large and the balcony was impressing with a view of the sea. Many of the participants used the pools – one indoor and one outdoor, and the gym.
Good track for running along the ocean.
We had some of our meals at the hotel and some at the many good nearby restaurants.
Pestana Cascais is recommendable as a very good place to have seminars.

  • Stayed: November 2012, traveled on business
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Thank Jannik J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Cascais, Manager at Pestana Cascais, responded to this reviewResponded January 5, 2013

Dear Guest,
Firstly, we would like to thank you for choosing Pestana Cascais Ocean & Conference Aparthotel for the venue of your seminar. Apart from the rooms and amazing views overlooking the pools and sea, the Hotel also has great conference facilities and it is always challenging to receive such events.
With regards to the Internet, please note that since last December we have improved our Internet connection. It would be a pleasure to welcome you back and be able to show you our improvements.
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2012

I have stayed here a couple years ago and nothing really has changed, well one thing: the staff was the most positive experience for this one night stay, very helpful about lost luggage and the bar tender even took the bucket with ice himself up to our room - very nice considering that we brought our own special bottle. this time I had a sea view room which is the least you should get when staying here, then you have at least a balcony looking out at the sea at an angle and everybody else across you as well and down to the pool. the room was large with a mini kitchenette with small fridge (no mini bar) and across the hotel is a VIP-supermarket...anyway it was clean, ok, but not special in any way. not a romantic spot. Breakfast also is average especially if you look at the quality (pressed ham and canned fruit)and not quantity of the things served. To be competitive it would need a complete makeover, but then the prices are competitive enough, I paid 101 Euros for a double seafood including breakfast. (our door to the balcony room 509 was impossible to lock and the bathroom door inside was missing some parts).
But again compliment to the staff for being very helpful and polite this time.

Room Tip: hi up and seaview at the end of the 'wings' of the hotel and not next to a service room which they have on each floor and is loud when they start cleaning in the morning
  • Stayed: November 2012, traveled on business
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Thank barbaraebner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Cascais, Manager at Pestana Cascais, responded to this reviewResponded January 5, 2013

Dear Barbara,
We would like to thank you for choosing our Hotel as your last accomodation on the Estoril Coast! We are proud of the compliments adressed to our staff, as the Team is really our "Jewel of the Crown".
Please note that corrective measures have been taken with regards to breakfast and doors in room 509.
We would also like to inform that we intend to refurbish the Hotel in a near future. We will keep you posted.
Kind regards,

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Reviewed November 2, 2012

This hotel really exceeded our expectations. We stayed here for one night as part of a bigger trip. We felt really relaxed when we left. The spa facilities were great and not too busy. The staff were excellent and went out of their way to make our evening easy (booked our taxi, restaurant). The beds were super comfortable- the linen was excellent quality which made for a great nights sleep. The bar downstairs was lively as there was a confference on- cocktail happy hour was a treat! The big highlight however was that they upgraded our room to a suite and sent us a complimentary bottle of champagne to our room when we arrived (we had just got engaged). Loved our stay again- will be recommending this hotel to friends.

  • Stayed: November 2012, traveled as a couple
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2  Thank Mareesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Cascais, Manager at Pestana Cascais, responded to this reviewResponded November 3, 2012

Dear guest,
We would like to thank you for the great compliments adressed to our Hotel and staff. We are always committed to exceed your guests' expecations, providing Memorable Moments.
We hope to have the pleasure of welcoming you back to Pestana Cascais in a near future.
Kind regards

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Reviewed October 30, 2012

This hotel is a half hour walk from town and if arriving by train the entrance is not on the seafront so ensure you have a map and the address. The shuttle bus into town is useful during the day but does stop early in the evening. The hotel has large rooms and the bathrooms have showers and baths. There are hairdryers and plenty of toiletries. A deposit is required for a room safe. The decor although spotless could do with some updating as it is starting to look a little shabby. The breakfasts are fine and included in the price of the room and eggs can be cooked to order if required. The staff are excellent and efficient as well as friendly and all work hard. The pool area is clean although again the loungers could do with replacing and the area being spruced up. It is a lovely quiet location.

Room Tip: Rooms overllooking the sea on the upper floors are the best
  • Stayed: October 2012, traveled as a couple
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Thank Caron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Cascais, Manager at Pestana Cascais, responded to this reviewResponded November 3, 2012

Dear guest,
Firstly, we would like to thank you for choosing Pestana Cascais for your last accomodation on the beautiful Estoril Coast.
We are very proud of the positive comments adressed to us.
With regards to the comments adressed to our rooms and sunbeds, please rest assure that all of them will be taken in consideration in future refurbishments.
Looking forward to have to again in our Hotel.
Kind regards,

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Reviewed October 28, 2012

The hotel is a bit of a walk from the centre of town, a casual 35-40 minute stroll, but a pleasent walk along the coastal road. There is a free shuttle bus run by the hotel but it always seemed to be full ! We always got a taxi back at night that never cost more than 5euro. The rooms were nice and bright with plenty of space and were spotless.The swimming pool was very good ,surrounded with a nice garden with lots of sunbeds.There is also a pool bar serving drinks and snacks.The hotel staff are very friendly and helpful. The only thing i would complain about was the breakfast, which i would rate as average to poor. Overall though i would recommend this hotel and would stay here again.

  • Stayed: September 2012, traveled as a couple
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3  Thank corkgooner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Cascais, Manager at Pestana Cascais, responded to this reviewResponded November 3, 2012

Dear guest,
We would like to thank you for choosing Pestana Cascais Ocean & Conference Aparthotel.
With regards to the comments adressed to our Breakfast Buffet, please note that the corrective measures have been taken in order to our services, as our guests’ comments are of utmost importance for us.
We hope to have the opportunity to welcome you back in our Hotel in the near future and the pleasure of showing your our improvements providing you “ Memorable Moments”.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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