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All reviews kids club family hotel main restaurant kids area o terraco children play hangout area great with kids a lovely family holiday meal times toilet seat great hotel for families guest relations baby bath younger families bike rides bean bags
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Reviewed May 28, 2017 via mobile

From the moment we arrived nothing was too much trouble. The staff were so friendly and helpful and it made travelling with a 4 month old baby seamless. Facilities are excellent although main pool was closed as it wasn't high season. We were half board which I am always cautious of as half board food can be poor quality with a limited choice and supplements to pay but the choice and quality in both restaurants were really good for the most part. We did not use the kids club as our baby was too young but it seemed to be run extremely well with great staff.
We will definitely return as we love this hotel and Cascais area

Stayed: May 2017, traveled with family
Thank Brook31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaCLobo, Guest Relations Manager at Martinhal Cascais, responded to this reviewResponded June 2, 2017

Thank you for your review about Martinhal Cascais. We are delighted to hear that you had such a memorable experience and we thank you for your kind comments about the exceptional service that we are so proud to deliver to all our guests, especially when it's been "A fantastic 1st holiday for our baby"
We all look forward to welcoming you back hopefully very soon.

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Reviewed May 26, 2017

I visited for a week in May with my baby grandson (10 months) and his mother. It was our first trip away together and I wanted it to be perfect (as perfect as it could be with a little one in tow!). From the moment I booked until the moment we left, we were treated like VIPs. The hotel itself is gorgeous. Bright, smart, spacious rooms with beautiful large marble bathrooms. Lovely linens, good housekeeping and glorious view over the water gardens. But what makes Martinhal Cascais really special is the charming staff - efficient, professional and amazingly warm and kind. For example, mealtimes with a little one can often be stressful - will they fling food everywhere? will they start wailing and disturb other diners? But at Martinhal, there is no stress. The fine dining room is a beautiful room with white table clothes, crystal glasses and beautiful cutlery - exactly as you'd expect - but it also has de luxe high chairs and a carpet that is quite happy to catch all the drops from the baby's tray and all that food flung on the floor... and the staff say 'we'll clean it up, don't worry, we're used to it' all the while winking or smiling at the baby. At the end of the room is a small play area, fully equipped with great toys - but also with a child minder - so that if your little one gets a bit grizzly you can take him to play there, or even leave him there for a few minutes so that you can finish your meal in relaxation. A special shout out to the staff in the Kids Club - not only were they really professional but I felt that they genuinely loved kids and felt very comfortable leaving the baby with them for a couple of hours. Every time we met the Kids Club staff they called out to my grandson by name with big smiles that charmed us all. For a family holiday, this place is a delight for big kids and small - no compromises.

Room Tip: Get a room facing the water garden - quiet and better view that golf course on other side.
  • Stayed: May 2017, traveled with family
    • Value
    • Rooms
    • Service
Thank clontarf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaCLobo, Guest Relations Manager at Martinhal Cascais, responded to this reviewResponded May 27, 2017

Thank you for your wonderful review following your stay with us!
On behalf of everybody here, thank you for your very wonderful comments about the staff and the hotel in general. It is very rewarding to know we are succeeding in providing a unique and "A boutique hotel with five star service for all the family" experience!
We hope it is not too long before we have the pleasure of welcoming you back again and that you have another memorable stay with us.

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Reviewed May 19, 2017

We stayed at Martinhall recently and it was a superb experience. The hotel is high quality with very attentive staff. Staying as a couple we had a very relaxing experience albeit, the hotel probably caters more for families. We will recommend this to all of our friends, especially those travelling with children. The SPA looked good but we did not use it. Front of house staff were superb !!!

  • Stayed: May 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank JEFF K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaCLobo, Guest Relations Manager at Martinhal Cascais, responded to this reviewResponded May 20, 2017

Many thanks for choosing Martinhal Cascais Family Resort Hotel for your recent holiday and for taking the time to share your experience with us. I will be sharing your kind comments with the whole team, especially Front Desk.
We will be looking forward to host you again – hopefully very soon!

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Reviewed May 18, 2017

An excellent modern hotel, helpful staff, lovely grounds and facilities.
Wonderful children's centre set apart in own secure grounds.
Located in a residential area near Cascais town surrounded with beautiful houses and grounds.
Not within walking distance of a sandy beach. Coastline short walk away is rocky.

Room Tip: Prettiest views are on the pool/grounds side, not the golf course side. Only 3 floors..no high rise.Large balconies .
  • Stayed: April 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank lynbass2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaCLobo, Guest Relations Manager at Martinhal Cascais, responded to this reviewResponded May 19, 2017

Thank you so much for your review following your recent stay with us.We want to thank you for your compliments on our staff and your kind words about our resort.
We look forward to welcoming you and your family again soon.

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Reviewed May 16, 2017

We stayed at this hotel for 10 days in April with a large group and found it excellent in every way. The rooms are large, probably a bout 40 sq m) and bright and well equipped. An odd design feature was the glass barrier between the bedroom and bathroom with an optional blind. Each to his or her own I suppose but I can't just think of a good reason for that. The grounds are large and provide space to sit quietly. Another reason for that is the facility for children's activities. Speaking as one without small children I find it wholly advantageous that they are somewhere else enjoying themselves and not disturbing me! It's quite a walk to the sea and then not at a particularly attractive spot so you would have to think in terms of a long walk or a drive with all the parking problems that go with it. Still, that's not the hotel's fault!
The large spa area was underused during our stay but that may be due to the mix of clients at that time. A shame because it is very well equipped. I suppose the test is whether we would go back and the answer to that is yes.

  • Stayed: April 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaCLobo, Guest Relations Manager at Martinhal Cascais, responded to this reviewResponded May 19, 2017

Thank you very much for your feedback. It is always so great to read that you enjoyed your time with us, the surrounding areas and the hotel's services.
Hope to welcome you again at Martinhal Cascais Family Hotel soon!

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