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“Great day with dolpins”

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Marsol whale watching tours
Reviewed August 20, 2009

Marsol staff was quite professional. Before the tour started we did get a briefing on dolphins and whale with an interesting focus on the whale's and dolphin's behaviour. We traveleld with a small group of tourist (eight). The trip intself was great the staff was very friendly and competent. We met lots of dolphins which obviously enjoyed the encounter with our boat. So we had lots of foto opportunities. We did not spot anywhales although the staff did it's best to find some. But we had been told in advance that it might not be possible to meet whales - so we were not really disapointed. And the trip was also great to get some spectacular views of the island. We enjoyed it very much.

2  Thank Funandsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 25, 2006

We had an amazing week holiday in Terceira and stayed just outside of Angra in Sao Mateus - we were very lucky with the weather and very much enjoyed exploring the island by car. Several months before going we looked everywhere to find a company who ran a whale watching tour from Terceira, as they tended to go from other islands not Terceira. We did eventually find one - Marsol. We booked a day out and we were very much looking forward to it - it was to be the highlight of our trip! We had been in correspondence by email several times and arranged to be picked up from our hotel 30 minutes before the trip was due. When the day arrived - they just did not show up. We waited 10, 20, 30 minutes meanwhile trying to phone. All of the 4 phone numbers they have listed in their adverts were cut off. We decided to get a taxi into Angra to catch the boat - it was still there despite being 30 minutes past its departure time. We asked the harbour master and all the marina staff - no one knew why they wouldn't answer! When we eventually got through to Marsol at 11:30am we were told to call them back at 2pm to arrange the time for a trip later that day. When we did they told us the trip was cancelled without an apology and very rude staff. We wasted the day without any explanation or apology - what made things worse was that they had no intention in running the trip so they could have told us when we spoke to them at 11:30am, and we wouldn't have wasted so much (more) time! We realised as we spoke to other people who have used/ tried to use the company that our case certainly wasn't an isolated incident! I would strongly advise people not to use this company. Apparently there is another company - Aguaturs - which has a good reputation, but unfortunately for us time had run out and it was time to head home!

Terceira as an island is, however, a real gem of an island!

24  Thank TotalTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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