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“Superb hotel - we would like to be back”

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Azoris Royal Garden Hotel
Ranked #6 of 23 Hotels in Ponta Delgada
Certificate of Excellence
Reviewed September 1, 2011

Excellent hotel, nice rooms and staff, only few bad things

Bad:
Bed was too hard, I think the beds was missing a soft madres on top.
Once the cleanning personal entered even we had put the "Do not disturb sign on door".

Good:
Nice room, silent, view to the japanes garden. Super breakfast, was only missing oatmeal (in danish "havregryn"). We also liked the poolarea. Also the wellnessarea was okay, but small. Personal was really friendly in all ways. only few 100 meters to restaurants, minimarked, harper and Pt Delgada city.

Azores is really a nice place to visit. The weather was ok, about 25celcius was nice, most cloudy but also some sun - just as we liked it to be. Very much to see: The vulcanos, and the views from the vulcanos, the sea, the hot springs, waterfalls. it's also possible to see whales and delphins, even swimming with them. But the whale-trips are not recommended if you have bad back, bad heart or is pregnant (so we must go back, because my fiancee is pregnant). That's because the boats sail very fast and the boat turn hard against the sea.
There're many good restaurants - you must at least have the local steaks/bief and fish!

Room Tip: Ask for room with balcony against west (sun in the evening) or east (morning sun)
See more room tips
  • Stayed: August 2011, traveled as a couple
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1  Thank Keld R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 21, 2011

Recently came back from a one week stay at the Royal Garden Hotel and although the stay was okay the 4 star rating leaves you expecting a lot more.

The rooms are clean, decent size, also decent size bathroom and by the looks of it all rooms come with a balcony. Our balcony had a view of the japanese garden that is in the center of the hotel. Unfortunately there is a lot of noise as the sound bounces of the hotels walls generating a lot of noise through out the evening,

The staff is ok but nothing more they dont seem to be that service minded. We had the cleaning staff coming into our room twice despite the 'Do not disturb' sign hanging on our door which was very annoying and something i've never tried before.

Breakfast was ok but nothing more and again you'd exepct better.

Ok stay but i'd try another hotel if i'm going back to the Azores.

  • Stayed: July 2011, traveled as a couple
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2  Thank Viking75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2011

This hotel is a four star hotel and so we did expect a somewhat luxurious hotel. In fact the entrance and the bar are fashionable, but the rest is just middle of the road. The room is good, but the carpet has stains and the room is not really clean. The pump for the pond in the inner garden is noisy and only late at night the pump is switched off. But the most disappointing fact was the lack of service and especially at the front office. You don’t get the feeling that they appreciate you as a guest.
The breakfast buffet is unsatisfactory, poor quality and little variation from day to day

  • Stayed: June 2011, traveled as a couple
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1  Thank nc0205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2011

We stayed at the Royal Garden one week in early June and it was clearly out of season since the hotel was mostly empty. It is located outside the city center but as everything on the island, including its capital, is downsized you get to the center by foot in less than 10 minutes. You will not have a sea view from your hotel room but as you will be seeing plenty of water everywhere else this is not a problem. For those renting a car, the hotel offers a nice big garage - something not to be taken for granted.

The goods. Our room on the second floor and the common areas were modern, amazingly clean and well kept. This includes the pool area and we really liked the Finnish sauna which came as a small bonus. Sound proofing was excellent and not once were we bothered by traffic or other guests. Hotel staff was not overly friendly but did their job so no complaints there. The cleaning lady on floor 2 was super, and gets our thumbs up.

The bads. First, the air conditioning unit in our room wasn't performing. Even with the outside temperature at only 18 degrees celsius, we had to sleep with sheets only. Second, the beds could have been more comfortable (read: softer). Third, we payed for half board and had wished for more variety with regard to breakfast and dinner. While the salad bar was decent the main courses were dull. Why not try some exotic spices, like salt and pepper, for a change? Fourth, we find it incredible that a four star hotel offers neither an iron in the rooms nor a dedicated ironing spot. Paying 4e/shirt to have somebody else iron your clean clothes is downright outrageous.

We do not believe people come to the Azores just for the hotels so we did not expect to reach nirvana. As a place where to rest after a hard day's travels, this place does its job. If we knew the AC was fixed we would recommend Royal Garden although not as a four star joint but as a good solid three star:er.

  • Stayed: June 2011, traveled as a couple
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4  Thank forki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2011

Enjoyed a five night stay here. Room are very nice. Service is good. Breakfast is adequate with good choices and no surprises.. .the same exact items every day. Hotel is very architecturally impressive with Oriental decor in public places, which is a little odd for the Azores but seems to work.

A few irritations for prospective travelers. Internet charge is 10 euros per night and only available in twin bedded rooms. No kings with internet according to the front desk.

Also first time I have seen a front desk charge for a phone call to make a restaurant reservation. The concept of a concierge or service seems to have been replaced with the annoying statement each time I asked for a call to reserve a table at dinner was "you will be charged for the call" (this was only three times so I was not being a pest.)

Free parking was nice.

A couple of blocks further to the city center, but I got used to the extra distance.

  • Stayed: May 2011, traveled solo
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6  Thank DownSouthUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2010

Good hotel. Friendly staff. Good amenities. Free Parking. Decent fitness room(treadmill*3).
Everything ok, but nothing exceptional.

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1  Thank hhmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2010

We had a room with a balcony on the 3rd floor with a view to the ocean over the city. We stayed there for 7 nights and it was as I expect from a 4-stars hotel:
- large and comfortable room with noiseless air-conditioning system
- good soundproofing
- excellent breakfast
- friendly people at the desk always with a good advice for restaurants.
A few things to improve though:
- only BBC and CNN on the TV in addition to Portuguese channels. No TV5 (French) nor DW-TV (German)
- no Internet in the room. WiFi in business centre at 3€ for 15 min. Outrageous!
- prices of food and drinks at about 2 to 3 times the prices found in nearby decent restaurants. We got tricked only once.
About the Azores:
- definitively a place worth to visit: quite unspoiled by mass tourism, breathtaking landscape, good food, good wine, friendly people but lousy weather (in March)
- after a day or two in Ponta Delgada, rent a car and tour the island (the roads are good).
- when renting a car watch out: some unethical operators advertise price without taxes!
All in all we had a very pleasant and restful holidays

  • Stayed: March 2010, traveled as a couple
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4  Thank bergeje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Azoris Royal Garden Hotel

Address: Rua de Lisboa, Ponta Delgada, Sao Miguel 9500-216, Portugal
Location: Portugal > Azores > Sao Miguel > Ponta Delgada
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Ponta Delgada
#5 Luxury Hotel in Ponta Delgada
Price Range: $74 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azoris Royal Garden Hotel 4*
Number of rooms: 193
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Also Known As:
Royal Garden Ponta Delgada
Azoris Royal Garden Hotel Ponta Delgada, Azores - Sao Miguel

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