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“No whales but no money back”

Futurismo Azores Adventures
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Half-Day Swimming with Dolphins
Certificate of Excellence
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Owner description: With 27 years of Futurismo Azores Adventures behind us, we are proud of our reputation for excellence in active tourism in the Azores archipelago - Portugal. Futurismo is now the largest active tourism company that offers a variety of packages of sea and land activities throughout the Azores archipelago year-round whale and dolphin watching tours, swimming with dolphins, hiking tours, bicycle tours (MTB and road bike) and jeep and van tours. We run tours for people who like to experience the islands while aiming to immerse themselves in our culture and heritage, tasting traditional food and drink, learning about the wildlife of the islands and appreciating the authentic landscapes away from the crowds. We aim to be a responsible tour company and encourage sustainable work practices in all aspects of our work. Our company operates tours daily, as well as standard packages or tailor made packages for single travelers, groups or families. We also organize all land arrangements needed during your stay. Our professional and friendly team includes multilingual guides and staff eager to share their passion for these beautiful islands. Our aim is to utilize our expert knowledge of the nature and landscapes of the Azores to create unforgettable experiences for our clients, often tempting them back to discover more!
Useful Information: Bathroom facilities
Reviewed August 24, 2012 via mobile

They stated that in case of no whales or dolphins sights they refund money or book another trip; well. we see some dolphins but no whales at all, the price does not worth the experience, at least in my case, no refunds, no discounts...very bad this is a pity because they arr very well organized

3  Thank denku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
azoreswhales, Proprietário at Futurismo Azores Adventures, responded to this reviewResponded September 3, 2012

Dear Sir,

We are very sorry about your experience with us. Futurismo always refund the clients when on our trips are not observe any cetacean, whales and/or dolphins. We give the money back or give another oportunity for our clients get another free tour. Õn the day that you went out the weather conditions was not good: poor visibility and fog. With this conditions is dificult to find the animals. Besides that Futurismo team do all the efforts to give to guests the best tour possible. And our biologists advise all the clients about the weather conditions and the lower expectations.
Once again we are sorry about what as hapen with you. WE can discuss this situation if you contact with us.
With Best Regards,
Ruben Rodrigues

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (843)
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All reviews
"whale watching"
in 121 reviews
"sperm whales"
in 49 reviews
"common dolphins"
in 34 reviews
"swimming with dolphins"
in 23 reviews
"zodiac boat"
in 7 reviews
"marine biologist"
in 23 reviews
"natural environment"
in 9 reviews
"rough seas"
in 8 reviews
"small boat"
in 10 reviews
"great trip"
in 19 reviews
"wild animals"
in 5 reviews
"three hours"
in 7 reviews
"safety briefing"
in 7 reviews
"walking tour"
in 9 reviews
"bottle nosed dolphins"
in 6 reviews
"jeep safari"
in 6 reviews
"blue whale"
in 10 reviews

410 - 414 of 852 reviews

Reviewed July 20, 2012

We booked a whale watching half day adventure with Futurismo. Unfortunately it was too windy to go out to sea. The company instead provided us a private tour of the island in a Jeep. We had a wonderful tour guide and loved seeing the volcano, black beach and the crater lakes. The tour company made sure we had a great time.

3  Thank Kendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2012

Prepare yourself for a great time. The tour operators are professional and courteous. We managed to see six whales and tones of dolphins when we went out. The great thing was if we didn't see any whales or dolphins in the three hours we were out at sea we'd receive our money back or a free ride at another date. Loved it!

2  Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2012

We took the Futourismo catamaran. Inflatable looked a bit too energetic! Three hour round trip. Saw Sperm whales, pilot whales, common dolphin and bottlenosed dolphins. The crew were great. Money back or trip rebooked if nothing seen - which seems unlikely. Great fun and highly recommended.

2  Thank Jefferson138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 4, 2012

We went out three times with Futurismo and each time had amazing encounters with different whales and dolphins.

We felt at all times safe and thought the trips entirely worth what we paid for them.

2  Thank dean t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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