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“Average in everything”

Pousada de Horta - Forte de Santa Cruz
Ranked #31 of 60 Restaurants in Faial Island
Cuisines: Portuguese, Seafood
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Restaurant details
Good for: Business meetings, Local cuisine, Romantic
Dining options: Reservations
Reviewed September 2, 2011

The pousada package (stay more than 5 nights) included a free meal (except drinks). The courses we can choose are limited and signed at the menu with *. So we eated as starters the typical small sausage called "linguiça" roasted with pinneaple peaces and the main course was breaded octopus. Desserts: ice cream for my wife and orange pie for me.
Drinked local white wine "Terras de Lava" (very good).
The main course was tasteless. The two ladies had a lot to do so they didn't have the chance to serve the wine everytime the glaces were empty (as they should).

    • Value
    • Atmosphere
    • Service
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8  Thank ordep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartaCruz, E-commerce Management at Pousada de Horta - Forte de Santa Cruz, responded to this reviewResponded September 15, 2011

Dear Guest,
Thank you for sharing such helpful review about your experience in the Restaurant of Pousada da Horta.
We are very sorry that your meal wasn’t a moment of true pleasure, as it should have been.
Your feedback on the service as been taken into consideration and we will be more attentive to those situations.
We hope to provide you a meal with the best ingredients and flavours next time you visit a Pousadas’ Restaurant,
Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (95)
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36 - 40 of 95 reviews

Reviewed April 28, 2010

For our last night in Horta my wife and I decided to enjoy a good dinner at the historic pousada fortress on the waterfront. Of all the places we visited on Faial, from the smallest café to our own hotel, this was the one place where the staff spoke no English whatsoever, although they were attentive and helpful.

The food was only average where we had expected something special, and portions were far from generous - certainly not value for money. We were the only people in the restaurant (I think we may have been the only people in the pousada) so we felt rather exposed and uncomfortable sitting alone. All in all we rather wished we had gone to the local Chinese instead.

This is the second time we have tried our luck in a pousada (we holidayed at a palaçio in Braga last year) and been disappointed. We feel that while pousadas aim to be special they fall short of the mark. They certainly don't match a well-rated hotel, and I feel their reputation is greater than the experience they offer.

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Thank Enoch_Sneed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2009

Our family (a group of seven) dined at this restaurant on our last night in Horta. Because the menu was somewhat more expensive than others, and the building (a fort) was so unique, we mistakenly thought this would be a special treat. However, the food was only average, and our meal ended with a very long argument with our waiter, who had overcharged us for desserts (7 euros each -- an amount that didn't appear anywhere on the menu -- instead of 3.50) and refused to adjust the bill. When I asked to see the manager, he explained that he WAS the manager, and stomped off to "speak to a colleague" elsewhere in the hotel. He finally reduced the charges, and we left exhausted and determined to warn potential diners!

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3  Thank MarshaMello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor reviewer on Facebook
Athens, New York
6420
Reviewed February 28, 2009

Great old fort. good selection.

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This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.
Reviewed November 20, 2017 via mobile
Google Translation

Thank W5657LVmichaels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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