we very much enjoyed our stay! Great service, friendly staff and a beautiful location. The rooms are clean and spacious (we stayed in the garden house which was a bit remote though). As an improvement area we would see the kids club which does not really offer a lot to children age 9/10 and is overpriced for what they offer.
Thank you for taking the time to share- We are very happy to know you and your family enjoyed your stay with us in your Garden House. We appreciate your comment on activities for ages 9 to 10 which was shared with our KidsClub Manager- We look forward to welcoming you back. Obrigada!
It was a first trip with our daughter ( 15 months years old) so we were worried a bit how to prepare her foods and baby chair, bed, protection etc but in this proprty prepared all what we needed. And we didnt need to mind when she cried out or made noise because the other kids were same! Kids friendly place!
Thank you so much for sharing your first family holiday experience- As our strive is to be a home away from home it is truly rewarding to know all your requirements were fulfilled and experienced a comfortable stay.
We look forward to the pleasure of welcoming you back soon. Obrigada!
Had an excellent stay @ the martinhal sagres. Beautiful well run resort that caters for families really well. Apartments were massive, pool was lovely and warm.
I left my car boot cover in our apartment when leaving - martinhal very kindly returned it to the car hire company for me - excellent service
Will definitely be back!
Thank you for posting a review of your stay with us. We are delighted you were happy with our team, services, and location. It was a pleasure to be of your assistance even after your departure, we always focus on going that extra mile, your kind recognition was passed on to the front office team.
Looking forward to welcoming you back! Obrigada!
I spent 2 weeks with the family. I stayed during the last years in different 4 and 5 stars resorts and it was so far the best ever been ! Pools, beach and food on top levels. A special thanks to all the staff very customer oriented .
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Obrigada!
We have paid €824,00 to stay between 24th until 27th of September 2020. Bookings were made before Portugal were added again into the countries that required quarentine.
I have attempted many times through booking.com to reschedule the days to a variety of options which we all denied by the Hotel.
The Hotel says we have paid a cheaper rate under a non refundable option.
Personally I booked a holiday for my family which due the new restrictions wont restrictions.
€804 for 3 nights isnt necessary a bargain but Im gutted we are unable to go.
By not allowing to use these credits into bookings next year (im prepared to paid high rates if necessary amd use my credits towards) the hotel is simply creating a extremely negatige reputation for itself just when the vast majority of the hotel industry are adapting its business model to take in consideration the volati l environment.
Martinhal resorts should preserve its reputation by working with its clients rather than simple keep the entire fee without providing any alternative.
The change of policy in the UK is no ones fault and by keeping out entire €824,00 is day light roberry and very negative business practice.
If you planning to book at this hotel trade very carefully.
Look elsewhere for better policies under these difficult times.
