Incredible place, incredible setting, shame about the staff (Day Staff) visited here 4 days during our stay and on each day the staff and customer service got worse!!!!! Some people working there actually walked around the pool all day and had the amazing knack of not making eye contact, although we went a few days in succession no one recognized us from one day to the next...... Great place but the staff need serious training in customer service and realise that they are there to assist customers not avoid. The place was due to open at 10.00am, never opened until 10.15 and I purchased a bottle of water while waiting for them to open and this awful service guy stopped me drinking the water when I got in as I did not buy it there!!!!!!
please remember that this is about the day staff!!!!, they need to learn from the nigh staff - night experience completely different!!!!
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