We stayed at a 1 bedroom apartment in block 9. The apartment was about 70 m2 inside and an extra 30 m2 outdoor terrace. The blocks are built around a beautiful pool (separate from the main hotel pool) which has a sandy segment on one side, so it's like a small beach. The apartment was very nice, beautifully furnished. It was a ground level apartment and you could walk directly from the outdoor terrace to the pool area. Kitchen fully equipped with appliances and cutlery/crockery.
Wifi connection was fast but a bit unstable (kept having to reconnect).
We stayed for 2 nights and had a very pleasant stay.
A few needed improvements:
a) the apartment did not have the basic cleaning products. You get a fully equipped kitchen but of course you are not going to buy things like dishwasher detergent, washing machine soap, etc, for just 2 days. We cooked dinner one night and being able to wash the dishes would have been good. Should really be provided. A few dishwashing tablets/washing machine tablets hopefully would not send the resort into bankrupcy.
b) the complex is still not finished (no spa in the hotel, for instance), some garden areas not quite completed.
c) there seemed to be a problem with the room cleaning service. On the first day we arrived at the hotel sooner than we had planned, around 12:30, a full 90 minutes before check-in time. We were told the previous guests in our apartment had already left and the place was being cleaned. Of course we didn't expect to be able to occupy our room on arrival but we did think that once there, the staff might try to prioritise the cleaning of our room. Did not happen. A welcome drink was mentioned but never offered. We walked around the pool, wandered around the bar, sat outdoors, finally sat in the lobby. A full hour went. Another half hour went. 14:00 went (check-in time). At 14:10 I asked at the reception and apparently at that very second the room was just finished. Although staff were nice and courteous, I felt that they didn't really go that extra mile you expect in a 5 star resort/hotel. Second day when we left to go have lunch in Lagos (around 14:00) cleaning service still had not showed up. We stopped at the reception on the way out and told them we didn't need the room serviced/bed made, we just needed some extra toiletries (shower gel). When we returned we found extra towels and a nice bowl of fruit (but no toiletries).
d) shortage of garden/pool umbrellas. Only about 5 around the central pool of the apartments.
Still, a very nice resort. We had a pleasant stay. Would go back again.
- Official Description (provided by the hotel):
- Enjoying a truly unique and stunning cliff-top location, the five-star Cascade Wellness & Lifestyle Resort is one of the most luxurious hotels in the Algarve, offering an elegant and sophisticated experience to its guests. Offering a fantastic holiday destination, the resort is located in the historic city of Lagos within walking distance to Dona Ana Beach, distinguished by Conde Nast Traveller as one of the 50 best beaches in the world, and to the Ponta da Piedade lighthouse, where you can enjoy breathtaking views of the Algarvian coastline and the Atlantic Ocean. Cascade Wellness & Lifestyle Resort is divided into four individually decorated wings, each reflecting the expeditions of Portuguese navigators across four continents - Europe, Africa, Asia and South America, which is reflected in the tasteful decor of the rooms and suites. With a contemporary yet relaxed atmosphere, all rooms and suites at Cascade Wellness & Lifestyle Resort are very spacious and feature balconies or terraces. Guests and families at Cascade Wellness & Lifestyle Resort may also enjoy all the privacy and functionality of our one and two bedroom apartments or even a villa with its very own private swimming pool. At Cascade Resort, wellness is a state of mind. From special health programs combining fitness and wellness to detox menus, healthy lifestyle cocktails, or even Tainai Spa, a true oasis of tranquillity, at the resort we follow the philosophy of a "healthy mind in a healthy body". An extremely passionate team offering the world-renowned Portuguese hospitality and an impeccable service awaits you at Cascade Wellness & Lifestyle Resort. Sip a cocktail as you immerse yourself in two splendid swimming pools, one of which with a natural sand bottom, sample a world-class culinary experience with our restaurants Moods and Senses, offering all-day-dining and a-la-carte options under the expert guidance of Chef Diogo Pereira or simply unwind in an authentic oasis of tranquillity - Tainai Spa, offering a large range of wellness programs as well as its very own heated swimming pool, jacuzzi, sauna and treatment rooms. Other facilities include a fully equipped Cascade Gym by AXN Club 100, golf performance academy with driving range, two tennis courts and the Caskiddy Kids Club. The resort also offers one of the most sought after football training facilities in Europe which are regularly requested by professional football teams for their high performance training camps. With a privileged location and top quality meetings & events facilities at Cascade you can also find the ideal place for any type of event or even for the wedding of your dreams with the Atlantic Ocean as a backdrop. We invite you to enter a world of elegance and sample the perfect lifestyle at Cascade Wellness & Lifestyle Resort. ... more less
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- Also Known As:
- Cascade Hotel Lagos