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“Service, when you need it most” 5 of 5 bubbles
Review of Vila Gale Lagos

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Vila Gale Lagos
Ranked #6 of 51 Hotels in Lagos
Certificate of Excellence
Dallas, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Service, when you need it most”
5 of 5 bubbles Reviewed March 27, 2014

We stayed at Vila Gale-Lagos yesterday as part of an organized tour. The hotel is lovely, sits near a beach that could rival anything Hawaii has to offer, but the staff exceeded all expectations when it came to service.
Unfortunately, shortly after arriving my wife became ill and was unable to participate in the tour. During our three days at the hotel numerous members of the staff provided her with extra comforts such as tea, extra towels, and an endless supply of plastic bags for use when she was ill. The staff also assisted in getting her to the local clinic and were helpful exploring other options when it appeared she might be too ill to leave on schedule. Luckily, we were able to get to Lisbon on the tour bus and will have a few days here for her to recuperate before making the trip home.
This hotel gets my highest recommendations for the quality of the staff, but also for the excellent facilities and the great food.

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Terry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, Manager at Vila Gale Lagos, responded to this review, April 21, 2014
Dear Guest,

Thank you for staying at Vila Gale Lagos and for your feedback shared on TripAdvisor about it.
We wish all the best for your wife.

We will be most pleased to welcome you again in a near future and we suggest our Hotel Vila Gale Atlantico in Albufeira that was renovated.

Sofia Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,238 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Derby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 19, 2014

First time visit to both hotel and the Algarve - would thoroughly recommend for a relaxing holiday, although plenty to do in the area. Sea view rooms a must if you want to bask in sunshine (which we did!). Hotel quiet and had a relaxed feel, probably because it wasn't full, were not pestered by holiday reps and the few children around were under school age.

The staff, particularly in the restaurant, were friendly, helpful and very hard working!

Although travelling this time with a group for a dancing holiday would certainly go back for another week/10 days, for a chill out holiday!

Room Tip: 2nd & 3rd floor rooms on south side excellent for sunshine (from early morning to late afternoon...
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Julia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, Manager at Vila Gale Lagos, responded to this review, March 27, 2014
Dear Guest,

Thank you for the kind review about your first holiday experience at Vila Gale Lagos.
Really pleased to know that you enjoyed our facilities and the services provided by my team.

We will be most pleased to welcome you again in a near future and we suggest our Hotel Vila Gale Atlantico in Albufeira that was renovated.

Best Regards

Sofia Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
166 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 348 helpful votes
5 of 5 bubbles Reviewed March 12, 2014

Probably the best hotel where I've been at Vila Galé chain. The hotel is huge, lots of rooms with sea view (for Meia Praia beach) and others with back view, very modern, greatly decorated and well located (excelent to go to the beach, although a bit far from Lagos city centre). There's a private but free outdoor park available for guests, 2 swimming pools (1 indoor and 1 amazing outdoor) and a fair distance walkpath to the beach.
Our room was spacious, very clean, confortable, with a nice and spacious balcony with great sea view. There's a barfridge available, such as a vault, a/c, useful extras at the bathroom, hair dryer, good pressure shower and an excelent breakfast as usual at Vila Galé hotels, with great variety and excelent service.
The staff was always kind and friendly, very efficient when needed.
Tottally recomended.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PortoExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, Manager at Vila Gale Lagos, responded to this review, March 19, 2014
Dear Guest,

Thank you for the kind review about your holiday experience at Vila Gale Lagos.
Really pleased to know that you enjoyed our facilities and the services provided by my team.

We will be most pleased to welcome you again in a near future.

Best Regards.

Sofia Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed December 31, 2013

Great location for beach lovers, cyclists and golfers. A reinvigorating stay with jogging on the beach, tennis & spa at the hotel. Very nice hamman and sauna. Average breakfast, I could not stand it after the 2nd day so we went to the marina or the city afterwards. A bit annoying all the extras to pay: Wifi in the room, snooker (8.50€), Tennis (10€ the court for an hour), the indoor pool, etc.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank FloraMaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Lagos, responded to this review, February 10, 2014
Dear Guest

Firstly of all thank you for taking time to make your review about Vila Gale Lagos, which deserve our best attention.

All comments and suggestions from our customers are extremely important and it helps us to correct any deficiencies and improve the level of our services.

It will be a pleaser for us to welcome you back at Vila Gale Lagos or any other Vila Galé in Portugal or Brazil.

Thank you for your preference.

Best regards.

Porfirio Perdigão
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Portugal
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed November 4, 2013

New, clean and functional, but boring. Long dark corridors and a swimmingpool that looks like a minimalistic, japanese garden.

Reception was not very professional, charged us wrong price which we had to claim afterwards. Good breakfast buffét with friendly personell, but very stressful when hotel is fully booked.

Overall a medium experience. We would choose the Marina Club hotel instead next time.

Room Tip: Ask for a room close to stairs and elevators
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Lars L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Lagos, responded to this review, November 30, 2013
Dear Guest

Firstly of all thank you for taking time to make your review about Vila Gale Lagos, which deserve our best attention.

All comments and suggestions from our customers are extremely important and it helps us to correct any deficiencies and improve the level of our services.

It will be a pleaser for us to welcome you back at Vila Gale Lagos or any other Vila Galé in Portugal or Brazil.

Thank you for your preference.

Best regards.

Porfirio Perdigão
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 30, 2013

Poor customer service. The pool was not heated and ice cold. The beach across the street was very busy so we drove about 15mins to Salema which was absolutely gorgeous! We only ate at the buffet for breakfast and it was just mediocre.

  • Stayed September 2013
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Shastas805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Lagos, responded to this review, November 3, 2013
Dear Guest

Firstly of all thank you for taking time to make your review about Vila Gale Lagos, which deserve our best attention.

All comments and suggestions from our customers are extremely important and it helps us to correct any deficiencies and improve the level of our services.

Despite the negative appreciation that you made about the breakfast, that we have taken good note, it will be a pleaser for us to welcome you back at Vila Gale Lagos or any other Vila Galé in Portugal or Brazil.

Thank you for your preference.

Best regards.

Porfirio Perdigão
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed October 28, 2013

Although we travelled as a couple, the hotel does cater, very well, for families. The size and space of the hotel and grounds ensures that the choice of having a quiet or a fun holiday is entirely up to you. We understand that the hotel was built in 2009 but both the external and, pristine, interior reflect that the build is more current. The credit for this must go to the staff and observant management.
Although the hotel is rated as a four stars, many aspects of service and general quality of facilities and fittings suggest that it could be a higher rating. We, at times, felt that we were being treated as though it was a five stars establishment. In terms of the food and service we can only endorse what most of the other travellers have experienced. That is, a very good level. We ate in both restaurants and were very satisfied with both. However, the occasions when we dined in the Al la Carte restaurant we were truly given a five stars experience in terms of the service, by courtesy of Nueza Rodrigues who was exceptional, and the food, by courtesy of the kitchen staff.
The smooth and professional running of the hotel is obviously attributable to its wonderful team of staff. However, the general manager, Porfirio Perdigao, deserves an equal amount of credit for his diligent, efficient and friendly management. Our thanks go to all, at this hotel, for a memorable and relaxing stay.

Room Tip: The sea view rooms on the top floor provide you with the best overall views. For a relatively quiet...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KenTBarnsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Lagos, responded to this review, November 3, 2013
Dear Guest

Firstly of all thank you for taking time to make your review about Vila Gale Lagos, which deserve our best attention.

All comments and suggestions from our customers are extremely important and it helps us to correct any deficiencies and improve the level of our services.

It will be a pleaser for us to welcome you back at Vila Gale Lagos or any other Vila Galé in Portugal or Brazil.

Thank you for your preference.

Best regards.

Porfirio Perdigão
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vila Gale Lagos

Property: Vila Gale Lagos
Address: Estrada Meia Praia, Lagos 8600-315, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Lagos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lagos
#3 On the Beach Hotel in Lagos
#4 Luxury Hotel in Lagos
#4 Spa Hotel in Lagos
#10 Romantic Hotel in Lagos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vila Gale Lagos 4*
Number of rooms: 306
Official Description (provided by the hotel):
The hotel is located on the beach front, along the sandy Meia Praia beach. It is the new reference point on the Western Algarve Coast. The closest train station is about 1.5 km away and Faro Airport is about 85 km away from the hotel. Occupying an 85-thousand square metre area, the building faces the ocean and allows for an optimised view from the hotel's rooms. There are 168 guest rooms in total. The premises are air-conditioned and guests are welcomed in a lobby with 24-hour reception and 24-hour check-out services. Facilities at the beach hotel include lift access, a hotel safe, TV lounge, children's playground, children's club, bar and a restaurant. As far as business activities and conventions are concerned, the facilities have a large convention centre which is 1100 m² in size and wireless Internet access is available for a fee. Guests can take advantage of the hotel's room and laundry services (the latter for a fee) and leave their vehicles in the car park or garage (the latter incurs an additional fee). The hotel offers its guests spacious and comfortable rooms with LCD TV with national and international channels with access to a film menu providing entertainment and information. For guests' convenience, there is a lounge area with a table and work desk with a wireless Internet connection for laptops (for an additional cost), minibar, radio and electronic safety lock. The en suite bathroom has a shower, bath, hairdryer and toiletry kit. Individually regulated air conditioning and individually regulated heating are provided. Private balconies for enjoying views of the hotel's surrounding areas also come as standard. Guests can take a refreshing dip in the hotel's swimming pool where there is also a children's swimming area, poolside snack bar, and sun loungers and parasols available on the sun terrace. This hotel offers guests all the comforts of a real resort. Located in front of the beach, they can enjoy either the swimming pool or the beach. Guests can also unwind in our Spa, Satsanga, with Jacuzzi, sauna, steam room and it offers a spa where guests can pamper themselves with a massage or spa treatment (extra fees apply). There are also 3 tennis courts, pool/snooker, bowling and golf as well (all for extra fees). Moreover, the hotel organises an entertainment programme for children. Breakfast and dinner may be chosen from a wide breakfast buffet. Lunch and dinner can also be taken a la carte. ... more   less 
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Also Known As:
Vila Gale Lagos Hotel Lagos
Vila Gale Hotel Lagos

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