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“First holiday”
Review of Hotel Baia Cristal

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Hotel Baia Cristal
Ranked #8 of 19 Hotels in Carvoeiro
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“First holiday”
Reviewed June 12, 2014 via mobile

My daughter visited with a friend..nice hotel, but wouldn't go back. More suited for older couples and young families.
About 15minutes walk to the beach and located on a hillside.
Website says there is a club at hotel. .but there is nothing there at all. First hol

Stayed June 2014, traveled with friends
Helpful?
7 Thank Neeta P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NelsonPascoal, Gerente at Hotel Baia Cristal, responded to this review, June 16, 2014
Dear guest,
We appreciate your comments about your daughter's holiday at the Hotel Baía Cristal which we appreciate. We welcome everybody to our hotel but probably the period when her daughter was with us were more mature couples.
Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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469 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 8, 2014

The hotel room we stayed in was big, the shower was abysmal, brown water came out of the tap and cigarettes butts came up from the sink. Breakfast was below average. Staff were friendly and the Spa was very good. Pool was average. 10-15min walk from the main street where the restaurants are.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RichardODriscoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NelsonPascoal, Manager at Hotel Baia Cristal, responded to this review, July 20, 2014
Dear Guest,
Thank you for your review.
We regret that you have not reported any anomaly concerning the shower and water coloration during your stay, because then we would have solved the problem at the moment.
We hope to have the pleasure of receiving the near future again.
Sincerely,
Nelson Pascoal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Carvoeiro hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 21, 2014 via mobile

Me and my fiancé stayed here for 7 nights from the 11th May, we arrived early afternoon and was able to store our luggage, we were given excursion trips and car rentals plus info on the all inclusive, receptionist was very nice and told us that lunch would be served in 15 minutes, our all inclusive started straight away and was able to get some drinks and then lunch, our room was then ready and headed down, we asked for a sea view which we got and the room was very clean. Rooms were cleaned every day, swimming pool was lovely and wasn't busy so was able to relax, the walk into town was about 20 minutes but there was free shuttle to book if needed, there's a small beach just out to the right of the hotel which was amazing but the tide does come in afternoon so get there for the morning, food was great, loved the salad bar and the local wine and beer was good, good selection for breakfast lunch and dinner, entertainment was good, did aerobics in the pool for a laugh which I enjoyed. There's a gate at the back of the hotel where you can get access to the cliff tops, we got some amazing pictures up there. We used the jacuzzi and sauna, just asked at reception and they turned it on, we went to slide and splash water park on the Friday as we wanted something exciting to do, best decision we made had a great day here, we booked at reception and got shuttle bus to park which picked us up at 4pm, on the sat was my fiancés birthday, and after lazing by the pool we got back to our room to find birthday cake :) also last day in restaurant we were given a shell. Only thing I would say is if you want holiday to visit pubs bars etc this is a way out of town, however taxi rank was in town and only costs 4 euros to come back up the hill, if you want a relaxing time then this is the place to go! Lovely weather all week as well which really topped it off, :) :)

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lizsmith50460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NelsonPascoal, Gerente de recepção at Hotel Baia Cristal, responded to this review, May 24, 2014
Dear Guest,

Thank you very much for your time and your review.

We are very glad to know that you have had a good time in the Hotel Baía Cristal Beach & Spa Resort, and that you apreciate our staff and our service.

We are looking forward to welcome you back in the near future.

Kindests regards,

Vera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 18, 2014

Really enjoyed this hotel and can't believe some reviewers have said food wasn't good as it was excellent !! A wide selection every night with a lot of lovely salads in varying flavours and including rice pasta and fruit !
Staff were excellent and very attentive only problem was when the restaurant was busy you could wait a while for a drink - we just popped to the bar though as it was easier :)
Very clean all around the hotel and rooms not put to date modern but bathrooms lookeD like recently re tiled and the rooms were large airy and had flat screen tv where we got addicted to CBS action channel lol x
All inclusive was worth it with drinks being very generous too and snacks throughout the day by the pool bar
Fabulous views and on hill top just 10 mins walk down to Caveiero which is a lovely bustling town with lots of small streets and shops bars and restaurants not too spoilt and enjoyed more than Albufrueria
Transfer not too long either from airport which is another plus !
All in all you cannot fault Portugal and this was no different only issues were entertainment not that great but we headed out in the evening or just chilled and went to our room for a few drinks on the balcony to admire the views and when they had a bus trip in they became very busy and felt a bit neglected after the superb attention before this so it may be busy in high season. It hope they would put more staff on ?
Bar staff were all lovely and we tipped at end if holiday was was well worth it
Would recommend definitely and may even go again :)

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Amanda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NelsonPascoal, Gerente de recepção at Hotel Baia Cristal, responded to this review, May 24, 2014
Dear Guest,

Thank you very much for your time and your review.

We are very pleased to know that you have had a relaxing time with us, and that you apreciate our staff, our service and our rooms.

We are looking forward to welcome you back in the near future.

Kindests regards,

Vera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 15, 2014

I was really disappointed with the Baia Cristal Beach and Spa Resort Hotel; it certainly does not rate 4 stars.
The meals were poor. Breakfast was the worst: they never served fried eggs and the bacon was always cold. One morning we had to leave early and arrived for breakfast before the restaurant opened. Even immediately after opening time, the bacon was stone cold – maybe they had cooked it the previous night and expected it to heat up on the hotplate. You could always get a cold, hard-boiled egg, and occasionally they served scrambled or poached egg.
The evening meal was better, but the food was rarely hot enough. Typically, there was a choice of one fish and two meat dishes. Often the food labelling was inadequate, simply “meat” or “fish”. I was disappointed not to have any Portuguese specialities, no piri-piri chicken at all.
We went all-inclusive, but found too many things that were not included. We had to pay for the room safe and internet access. Cocktails and local (i.e. Portuguese) brandy were not included. Carbonated soft drinks were served from a 2-litre bottle, and the last few portions from a bottle were usually flat.
We paid extra for a sea view. The room overlooked the pool; you had to go out onto the balcony to see the sea. The room was clean and comfortable.
The hotel is on a cliff-top. Access to a beach involves a walk along the road, and onto a path with lots of steps, about 10 minutes’ walk. I don’t know why it is called a ‘beach hotel’.
The quality of the staff was very variable. Some were extremely friendly and helpful, but others were less so. Often, the staff would complain to the guests about the penny-pinching attitude of the hotel management. The staff had a defensive attitude of, “Don’t blame me that you can’t have that – it’s not my fault.”
I understand that the credit crunch has hit Portugal very hard, but cost-cutting like this can only drive people away – I won’t go to this hotel again.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NelsonPascoal, Gerente de recepção at Hotel Baia Cristal, responded to this review, May 24, 2014
Dear Guest,

Thank you for your time and for your feedback.

We regret that your stay was not entirely pleasent.
We respect all opinions, even though sometimes we have a lot different opinion from what is being transmitted. Either way your comments are very important to us, to improve aspects which may have been not as well as it should.

With my kindest regards,

Vera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnley
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 12, 2014

Brilliant! Just returned from a week at the Hotel Baia Cristal in Carvoeiro. The hotel was wonderful, very clean and comfortable, the food was lovely especially the salad bar and the hotel staff were happy and friendly. It was the most relaxing hotel I've stayed in and I will be booking to go back again soon.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NelsonPascoal, Gerente de recepção at Hotel Baia Cristal, responded to this review, May 14, 2014
Dear Guest,

Thank you very much for your time and your review.

We are very pleased to know that you have had a relaxing time in the Hotel Baía Cristal Beach & Spa Resort, and that you apreciate our staff and our service.

We are looking forward to welcome you back in the near future.

Kindests regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorchester, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 11, 2014

This hotel was beautifully situated, provided a great base for the holiday and we enjoyed the meals and accommodation which was clean and perfectly adequate. The staff were pleasant and the guy on reception was willing to go the extra mile by printing off our boarding passes . Entertainment was a bit cheesy but not compulsory. We would have no hesitation in recommending this hotel

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Low Cost Holidays

Helpful?
Thank Lindsey576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NelsonPascoal, Gerente de recepção at Hotel Baia Cristal, responded to this review, May 14, 2014
Dear Guest,

Thank you very much for your review.

We are very happy to know that you have had a good time with us, and that you apreciate our staff and our service.

We are looking forward to welcome you again at Hotel Baía Cristal Beach & Spa Resort in the near future.

Kindests regards,

Vera Gomes Graca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Baia Cristal

Property: Hotel Baia Cristal
Address: Vale de Centianes, Carvoeiro 8400-525, Portugal
Location: Portugal > Algarve > Faro District > Carvoeiro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Carvoeiro
#5 On the Beach Hotel in Carvoeiro
#7 Luxury Hotel in Carvoeiro
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Baia Cristal 4*
Number of rooms: 121
Official Description (provided by the hotel):
Located in one of the most beautiful places in the Algarve, on a cliff top, the Hotel Baia Cristal offers a peaceful atmosphere with a fantastic sea view. Upon the beach of Vale Centeanes and 1700 m from Carvoeiro beach, this 4 star hotel has 120 rooms. With areas from 36m2 to 55m2, Hotel Baia Cristal has at your disposal 14 Suites sea view, 10 Suites garden view, 38 Rooms sea view and 58 Rooms land view, with Private bathroom, Satellite TV, Individual A/C, Minibar, Safe, Direct dial telephone, Balcony, Tea and Coffee facilities, Kitchenette (only in suites). Hotel Baia Cristal has at your disposal Restaurant Gaivota, a cosy restaurant with beautiful views to the sea. Open for breakfast and dinner with Portuguese and international cuisine; and Bar "Albatroz", a relaxing bar with live music, ideal for enjoying the sunset in the company of a delicious cocktail. The terrace serves meals and snacks throughout the day. During the Summer, there is also Barbeques, where guests can enjoy barbecues by the pool, filled with popular music and dance; and also a Pool Bar "BierGarten", where it is possible to enjoy refreshing drinks throughout the day. For Leisure, there are two outdoor Swimming pools, a kid's club, Tennis court, Giant chess board, Indoor Swimming pool, Sauna, Turkish bath, Fitness room, Massage and body treatment room, Games room (snooker, table football, ping pong and video games). For business purposes, there is Meeting room "Lagoa" with Capacity up to 80 people (8,5m x 10,85m x 2,29m). Other services: 24 Hour reception, Multilingual staff, Tour and information desk, Wireless internet, Live music, Car rental, Private parking, and a Shuttle bus to Carvoeiro. Vale de Centeanes Beach: 300m, Carvoeiro Beach: 1.7 km, Lagoa: 7.5 km, Portimao: 16 km, Faro Airport (FAO): 65 km, Lisbon Airport (LIS): 275 km. ... more   less 
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Also Known As:
Baia Cristal Hotel
Baia Cristal Vale Centianes
Hotel Baia Cristal Carvoeiro, Portugal - Algarve

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