After staying twice a year for the past three years, we rated this hotel as our favourite but this last trip we felt that the hotel had changed, the usual staff were not there and it was being run by younger inexperienced staff. Hence, we went elsewhere for breakfast. Although cleanliness was not up to tip top standards we always took this into account as the hotel was in a prime situation and this was what we liked. However, on our last day my husbands telephone was stolen out of our room, we reported it to reception and then asked for the police as we needed an incident number for our insurance. Although the hotel agreed with us that it was a certain member of staff we were then made to feel that we were wrong and had misplaced the telephone. The police were totally useless and said the report would be ready at 10 pm 5 hrs after we reported it, my husband went to the station to be told that it wouldn't be ready for another 30mins when he then went for it 45mins later it still had not been done , he then waited another 30 mins for it to be completed. The police are totally useless and the hotel protected their staff even though they and the police were convinced who the culprit was.
After many happy times there we will never go there again as they have dumbed down on their staff and therefore they can never be trusted again
Go with extreme caution as they have now been allocated with 3stars as opposed to 4stars although the rooms and the service were not 4stars the staff were. CAUTION BEWARE of thieving .
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- Also Known As:
- Hotel Carvoeiro Sol Portugal - Algarve