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“Great accommodation”
Review of Monte Santo Resort

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Monte Santo Resort
Ranked #2 of 18 Hotels in Carvoeiro
Certificate of Excellence
Reviewed December 2, 2013

Stayed in November which is a bit out of season so the resort was quite but weather excellent.

Stunning accommodation and excellent service the beds are very comfy

We ate out most nights but lunch was fine, dining area currently been extended but overall very enjoyable stay

  • Stayed: November 2013, traveled with friends
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Thank Matty660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this reviewResponded January 6, 2014

Dear Guest,

Thank you for taking the time to review your experience with other Tripadvisor Readers.

I was pleased to read that you enjoyed our comfortable accommodations and heavenly beds.

Thank you for fantastic feedback which we will share with our team.

We look forward to welcoming you back soon.


Kind Regards

Monica Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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335 - 341 of 770 reviews

Reviewed November 23, 2013

We stayed at the height of summer for a family holiday, 2 adults, 2children. We had an apartment in the main building which was very nice, clean and spacious. There was no welcome package in the room, not even a bottle of water so after a long journey and delay on our flight travelling with a 7 yr old and a 9 month old the first thing we had to do was go to the supermarket to buy basic provisions. There was no bed for our eldest child and we had to wait hours before that was delivered.
There was a buffet being held that night which is probably the worst buffet I've ever seen. The choice was less than basic and the quality was terrible. That's the first time I've ever left a buffet hungry, we didn't enjoy it in the least for which we told staff this and they allowed our 7 year old to eat for free. He didn't like the food either so not much of a consolation.
In general the food was like this for the remainder of the stay. We poked our heads in on another buffet night and the food was much of the same. One type of meat, one type of fish and you couldn't even tell which was which that's how bad it looked.
For our two weeks here we had one average breakfast which was the only day it was hot. There was no a la carte and the same food was served every single day. Eventually we stopped going and began having breakfast in our room and either making our own meals (not what we wanted to do on holiday) or going out to restaurants.
The lunchtime sandwiches were ok but who wants to eat sandwiches and chips everyday.
On the bright side the pool was very nice, both indoors and outdoors.
There were 2 hot tubs but only 1 was ever in use at any one time even though the resort was very busy. There were cabanas but you had to pay extra for those I think it was 50€ for the day. I never saw anybody using them as it is ridiculous to charge extra for this at a 5 star resort and the guests we spoke to agreed.
There was entertainment provided for the children, such as a water slide, again you had to pay extra for this. We had to pay extra for a cot, extra for a high chair and extra for anything else our baby required. I've stayed in many places in my time and having to pay extra for a cot is just plain ridiculous and money grabbing if you ask me.
The beaches are nice, there are smaller quiet ones or a rather large and busy beach depending on your preference. We had a bad experience trying to get back to the hotel from the beach where the staff at the hotel were extremely unhelpful and kept telling us to wait for the taxi as it would turn up when it was going on two hours. They lacked professionalism or common sense in this matter and we were very upset by this.
The town itself is full of many restaurants, you'll need to go here to avoid the awful food, there was also a bit of a street party which was nice.
To get about you will need to hire a car there are a lot of steep hills and the resort is in the middle of nowhere.
If your not bothered about food quality or good customer service, this is the place for you. Although not a terrible holiday I certainly wouldn't visit this hotel again.
5 star on the outside but 2 star food and 3 star service at best.

  • Stayed: July 2013, traveled with family
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5  Thank LizzBerkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this reviewResponded December 3, 2013

Dear Guest,

Thank you very much for taking the time to review Monte Santo Resort.

Despite of some positive comments about our main buliding and some of our facilities I was indeed very dissapointed to read about your bad experience and to know that we did not fulfill your expectations.
We have taken notes of your comments and I will personally ensure that some of these matters are resolved so that they do not cause annoyance to future guests of the hotel.

Please accept our sincere apologies for your dissatisfaction with your recent experience during your stay at Monte Santo.
We would be delighted to welcome you back again to allow us to really spoil you and
to proove that this was not the normal level of servcie we offer our guests.


Kindest regards,

Monica Ribeiro

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Reviewed November 22, 2013

Just returned from a 4 night break at Monte Santo resort and had a wonderful time.
The resort was extremely quiet but we knew it would be due to low season.
We booked a one bedroom suite and the room was lovely and spacious with kitchen, dining area, lounge, bedroom, bathroom with bath and second bathroom with shower. It also had a large terrace with sun loungers and table/chairs.
The staff were lovely and had make special extras for us as I had informed them of our recent engagement!
They had happy hour which was great and we enjoyed several cocktails!
There was renovation work taking place in the restaurant but staff ensured that service was open as usual and created a mini restaurant in the bar area.
We ate in one night and the find was excellent.
We work in hotels ourselves and so have high expectations sometimes but we cannot fault this resort.
The only tiny issue was a very strong drainage smell in the public areas and sometimes in the room but we did not question this and it did not spoil our stay.
Thank you!

  • Stayed: November 2013, traveled as a couple
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1  Thank MissN99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this reviewResponded December 3, 2013

Dear Guest,

It is wonderful to receive such amazing feedback from our guests!

Thank you for chosing Monte Santo to celebrate your engagement. Congratulations to both of you.

I’m delighted you were impressed with the one bedroom suite and the fantastic details you noticed and shared for other customers to read.
We are thrilled that you enjoyed the resort facilities, restaurant and above all, the staff. With their dedication and professionalism, they are truly committed to delivering excellent guest service to all our customers.

We are all looking forward to welcoming you back again soon.

Kindest regards,

Monica Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

I spent five days in early August with the family. What surprised me the most is that although it had plenty of other guests, it never felt crowed. There was always space in the pools and chairs available to stretch with a drink in my hand! The fact that most of the resort is composed of isolated villas makes it very airy and quiet.
The staff is very friendly and the food excellent.
We stayed in a Villa, which included all the niceties of our house. The Villa looked brand new and it was immaculately clean.
Looking back to those days I brought with me the relaxation of just feeling well, while I knew the family was around just having fun.
Now that I’m searching for something for the New Year break, I’m getting nostalgic.

  • Stayed: August 2013, traveled with family
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Thank Miguel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this reviewResponded December 3, 2013

Dear Guest,

We very much appreciate the wonderful endorsement on TripAdvisor.
I can see that you were particularly impressed by our luxury Vilas and resort facilities like the 6 outside pools and Health & fitness centre.

I also noticed your comments about the friendliness and professionalism of our team members who were delighted to receive such kind words of praise. They are truly dedicated.

We thank you for your preference and hope you will visit us again in the near future.

Kind regards

Monica Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013

Just returned from 5 nights at Monte Santo (early Nov.). The weather was still warm (20s) although the pools were too cold to swim in, but the indoor heated pool was perfect and very quiet. We stayed in a semi-detached villa/townhouse, 2-bedrooms, 2 jacuzzi bathrooms upstairs and toilet downstairs, quality fittings and lots of space. The townhouses are quite closely located together (semi d) but the landscaping is very well done and adds to privacy, while the pools (5) are a little small, and in peak season I think would get very busy, but out of season we had the area to ourselves every day. Treatments in the spa are recommended and good value. On a b&b package, the breakfast was very good every morning, with friendly waiting staff; ate in the on site restaurant one night and it was good. The walk into town takes 15-20 mins, take a few shortcuts down steps rather than keeping to the road, though Im surprised other reviews don't mention a beach which is about 10-12 min walk (rather than the main beach in the town). Praia do Paraíso - follow the road down to the town from Monte Santo and on the right hand side, 2nd road right, follow the wooden sign for "beach" - though there are a number of steps down to this beach compared to the main town beach, it is beautiful and there is a restaurant bar at the top, open even out of season. We used the resort shuttle once, having walked down to the town centre. The "maintenance circuit" is a gravel road to the rear of the resort, and I used it for a jog once, but the outlying roads are just as good for a bit of road running and having a look about. We ate in a few restaurants in town (Ela and Ela - has a good name but not impressed with the quality or price); Tapas bar just on the beach (not just tapas - pastas, chicken, fish) is recommended; while our favorite was O Frango Maluco - 5 min walk from the gate of Monte Santo (Definitely visit this restaurant if staying in monte santo, see my separate review). I cant comment on the resort in the peak season, but for a spring or autumn break I'd happily recommend to family and friends.

Room Tip: All townhouses appear to have similar aspect, so choose any, and are away from main clubhouse, so li...
See more room tips
  • Stayed: November 2013, traveled with family
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2  Thank italia2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this reviewResponded November 25, 2013

Dear Guest,

Thank you for posting a fantastic review of your stay at Monte Santo Resort.

I am grateful to learn that you enjoyed our breakfast buffet and that you found our resort facilities and particularly the townhouses of an excellent standard.
Your kind words about our associates and the resort services and facilities are extremely motivating for us and highly appreciated as they motivate us to continue to improve our services.

Carvoeiro area is famed for its natural beauty and pristine Algarve beaches. I'm glad that you enjoyed our free shuttle available for Monte Santo guests to visit Carvoeiro's fishing village.

The team at Monte Santo Resort look forward to welcoming you back soon.

Kind regards,

Monica Ribeiro

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Reviewed November 2, 2013 via mobile

We'd a 5,2 & 1 yr old in 3bedroom house. All aspects of the house were excellent.
This was our first time doing the resort /pool family holiday & it worked out perfectly. We even self catered for lunch! Normally we prefer 5star hotel & never self cater, but now with 3 children relaxation is no longer what it was & it's all about making life easy yet feeling you are somewhere nice.
Breakfast buffet at montesanto was good, relaxed & plentiful. We did lunch there a couple of days & it was good regular food,not unusual or fancy, but good.
Pool is fab, toddlers pool perfect. They did some entertainment at pool at 4pm some days. Playground is just lovely , big & not busy as the weather is so hot.
We dined in carvoeiro town at night where there are great restaurants & a lovely atmosphere & 1 carousel for the small children. Nice ice cream shops too. Looks like monte santo is all asleep by 10pm. Suited us perfectly. We walked to carvoeiro (30mins) every evening. We have double buggy so kids took turns. Taxi back was €5 but we needed 2 taxis as they didn't want to take 5 people.
Staff are excellent, polite, efficient & friendly.

  • Stayed: August 2013
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3  Thank AnnPLouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this reviewResponded November 25, 2013

Dear Guest,

Thank you for sharing your positive feedback following your recent visit.

I am gratefull to learn that you had a wonderful stay and felt comfortable, having been particularly impressed with the townhouse and cleanliness of the accommodations.

We are very proud of our staff and so it is always wonderful to receive such kind feedback as yours. We constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed.

We very much appreciate your kind comments regarding resort facilities,accommodation and staff who are very much looking forward to welcoming you on your return visit.

Kindest regards,

Monica Ribeiro

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Reviewed November 1, 2013

Spent a week here with family aged 17 - 73.
We were upgraded to a villa, and it was sheer luxury, clean, peaceful and very friendly and helpful staff.
breakfast was a treat, dinner we started changing for lunch - we were on half board deal.
There were a few things on at the clubhouse - wine tasting, jazz evening - but never noisy, over the top or forceful.
Teens enjoyed gym, wifi area, games rooms and pool areas, oldies enjoyed the indoor pool and chilling on private patio.
We hired a car - so the distances to beaches, shops, etc - not a problem (as it is a little way out) - I know the resort couriered visitors to and from the nearest town/beach.

just wanted to thank everyone at the Monte Santo for a fantastic break away.

Room Tip: Villas are superb and you share a pool with only a handful of others
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  • Stayed: October 2013, traveled with family
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2  Thank pamgar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica R, Sales & Marketing Manager at Monte Santo Resort, responded to this reviewResponded November 25, 2013

Dear Guest,

Thank you for posting a charming review of your stay at Monte Santo Resort.

We are really pleased that you had the opportunity to enjoy many of the excellent facilities the resort has to offer, especially our health & fitness, 6 outiside pools and our indoor heated pool.

I'm glad to learn that you have enjoyed one of our Jazz nights. Our concert dinner with the astounding “Lynn meets JG” jazz band was hosted on our Club House restaurant´s terrace which always received excellent comments.
From April 2014, we will be hosting again this magnificent duet.

We very much appreciate your excellent comments and look forward to welcoming you back for many more stays in the near future.

Kindest regards,

Monica Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Monte Santo Resort

Address: Rua Joao Paulo II | Lagoa, Carvoeiro 8400-556, Portugal
Location: Portugal > Algarve > Faro District > Carvoeiro
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Carvoeiro
#2 Romantic Hotel in Carvoeiro
#2 Luxury Hotel in Carvoeiro
#2 Spa Hotel in Carvoeiro
Price Range: $105 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Monte Santo Resort 5*
Number of rooms: 133
Official Description (provided by the hotel):
Monte Santo Resort in Carvoeiro, offers a range of modern and luxurious Suites, apartments and townhouses. Just 45 minutes from Faro airport, Monte Santo is situated on the hilltops over Carvoeiro, a historic fishing town.Whether you are looking for a relaxing Algarve holiday, a fun-filled family holiday, or a spa or golf weekend, Monte Santo will cater to your every need with 5 star luxury. ... more   less 
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Also Known As:
Monte Santo Hotel Carvoeiro
Monte Santo Resort Carvoeiro, Portugal - Algarve

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