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“Great family holiday”
Review of Monte Santo Resort

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Monte Santo Resort
Ranked #1 of 19 Hotels in Carvoeiro
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great family holiday”
Reviewed September 10, 2012

We have just returned from our family holiday to Monte Santo (2 adults and 2 small children age 5 months and 3). We had a great time but would agree with some of the other reviews that not all of the facilities are of 5* standard.

Our accommodation was amazing! We stayed in a 2 bedroom townhouse. It had 2 large bedrooms both with en suite bathrooms. Our super king size bed was so comfy and both rooms had a tv. There was also a fab balcony from one of the rooms with a view of the sea. Downstairs it was an open plan living/dining/kitchen area with a lovely patio outside. Very well equipped kitchen. One down side to the equipment provided was that there was no clothes horse provided. 2 small kids generate a lot of washing and I ended up buying a clothes dryer at the supermarket (and I noticed others had done the same). It was a bit of a waste as it had to be left behind.

We had clean bath and pool towels provided every day. Breakfast was definitely not what you would expect from a 5* resort....it was very un imaginative and it never changed, it became quite monotonous after 10days! We ate in the restaurant a couple of times. The Saturday night family BBQ was excellent but at other times the 'regular' menu was boring and a bit overpriced. The main pool area was excellent as was our smaller pool outside our townhouse.

For families, we would definitely recommend a hire car. The resort itself is a bit out of town. You could walk downhill all the way into carvoeiro in about 20 minutes but would be uphill all the way home! There is also a lack of pavements so not good if you have wee ones. There is also no shops nearby for essentials and the supermarket is about a 5-10 minute drive away.

Overall we had a lovely, relaxing family holiday and I think Monte Santo caters for that kind of holiday well. There is nothing much happening at night but that suited us. We would consider returning next year....!

Stayed September 2012, traveled with family
Helpful?
3 Thank LBoyd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales and Marketing Assitant at Monte Santo Resort, responded to this review, September 17, 2012
Dear Guest,
Thank you for sharing your feedback on Trip Advisor following your recent stay at Monte Santo Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at Monte Santo aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

We are pleased to hear that you enjoyed your accommodation and that you would come back to see us again next year! All comments made on opinions about what the Accommodation is missing are all taken into consideration so thank you for your contribution.

Sorry to hear about your breakfast experience and it shall be looked into. I’m glad that you enjoyed your family holiday and that Monte Santo was well suited for it!
Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Huizen, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 10, 2012

Just returned from a week and some more at Monte Santo. We stayed in a 3 room appartment, a lot of space and more then enough equipment in it. The appartment was lovely again (3th year here, so frequent vistors). Poolside was again great, there were a lot of visitors but never crowdy.
The people of Monte Santo did make our holiday again great from the start till goodbye. We did rent a car at the airport and the only problem we did have was the acces control at the mainport, did not work very well. But overall SUPER 5* resort, hope to see you next year.

Room Tip: great place for a holiday
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wim1273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales and Marketing Assistant at Monte Santo Resort, responded to this review, September 17, 2012
Dear Guest,
Thank you for sharing your feedback on Trip Advisor following your recent stay at Monte Santo Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at Monte Santo aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

Thank you for your 3rd return visit! We appreciate your comments and compliments and look forward to seeing you again next year and hope that we keep topping each year!

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 9, 2012

Myself and my wife and son just returned from 8 nights in Monte Santo resort. We stayed in a 2 bed Town House .It was easily 5 star.Furnished to a high standard .There was a main pool and a smaller pool allocated to each block of Town Houses.No problem getting a sun bed! Carvoeiro was quite enough ( Not a surprise for September)A taxi required at night if you frequent the village (€5.00).Avoid the breakfast if you are going self catering, it was nothing to write home about.The staff here were a delight , I would go as far as to say the best that I have ever come across.This is definitely a resort to chill out in, if you want excitement go elsewhere.

Room Tip: Town Houses would be preferable.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DiarmuidIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales and Marketing Assitant at Monte Santo Resort, responded to this review, September 10, 2012
Dear Guest,
Thank you for sharing your feedback on Trip Advisor following your recent stay at Monte Santo Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at Monte Santo aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

We were pleased to hear your comments regarding our staff and will be sure to pass it on to them! Our accommodations are furnished o the highest standards and we are happy to hear how much you appreciated them! We look forward to having you back here at Monte Santo in the near future.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 9, 2012

We booked this very late (3 weeks before we went) and wanted a clean, spacious, apartment, on a nice resort - and that is just what we got.

Positives - the apartment (2-bedroom) itself was big, and well appointed - we often find that the kitchen facilities in such places can be lacking, but this was very well laid-out and had everything we needed. The main pool was big, and fun for the kids, lots of places to sunbathe and very little of the 'towels-down at 8am' brigade. Free kids club was a great idea, but it barely seemed to be used; small kids playground was also a good touch. The staff by the pool and in the restaurant were generally all very nice, and the bbq dinner we had on resort, where someone entertained all the kids, was definitely a plus. the resort itself was generally quiet and relaxing, the grounds are very scenic and they showed Premiership football on a saturday ;) Also, the nexplicable foam party at 4 in the afternoon in the pool went down a scream with the kids!

Negatives - the front of house staff, for a resort billing itself as 5*, need some training. On two separate occasions they were either unhelpful or downright rude. The room guide mentions a dvd library including lots of films for kids, which would have been great as they dont have any kids tv channels (for 20 minutes in the morning and 20 minutes in the evening, as well as during lunchtime, this would have been a very useful distraction - and again, i'd expect it on a 5* resort) - when my wife asked about this, first she was told 'why do they need it - maybe they should go to sleep', and then when she pressed, she was told 'well, we used to have a lot of them, but people seemed to borrow them and not give them back' - frankly, i felt rather let down. firstly, the fact that they can't run a system whereby they get the dvds back but, secondly, the sarcastic answer and tone of voice when you ask a simple question whilst on holiday really left a sour taste. We asked for a restaurant recommendation, and had the worst meal of our 8-night stay (restaurant was very expensive, tables were crammed together, staff were totally inattentive) - again, a 5* resort should have staff with excellent local knowledge. The breakfast was a bit lacking; the same very day, a basic full english and a basic continental. Might have been nice to offer pancakes and some proper Portuguese patisserie. We were also slightly concerned by the end of the week at the green stains on our swimming costumes from the pool - im fairly sure it was nothing to worry about, but it was slightly disconcerting. Finally, the rooms have an ethernet cable so you can get online with a laptop, but who takes a laptop away these days? Half the customers were on ipads, which could connect via wifi near the restaurant, but they need to get wifi in the accommodation blocks - seems like a small quibble, and i WAS aware of this in advance, but again, if they want to step up and actually BE 5*..........

In all - the reason we went was to get some sun, relaxation, and an easy time - we booked it very late (just 3 weeks in advance), and for the price we paid, i was never expecting 5*; it was certainly a good 4*, and i would recommend it for the price. Make sure you have a car - Carvoeiro itsself is a bit like the 1980s stereotype of Costa del Sol - lots of clone restaurants, and a bit of a dilapidated feel - and there is so much to see and do in the Algarve if you want to take a look around.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank shedzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales and Marketing Assistant at Monte Santo Resort, responded to this review, September 17, 2012
Dear Guest,
Thank you for sharing your feedback on Trip Advisor following your recent stay at Monte Santo Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at Monte Santo aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

We were pleased to see that you enjoyed our suites and fund them well equipped. Our weekly entertainment is designed for family relaxation, a little thing for everyone, we are glad to hear you enjoyed and appreciated everything and looking forward to having you back again soon.
We are sorry to hear about your other experiences during your stay and they will all be investigated and improved on.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 8, 2012

Have just returned from a week's stay at the Monte Santo and thought I would share my thoughts....

Overall we had a nice stay and definitely would consider staying there again. Our main complaint is that it is not a five star resort and by selling it as such I think it will disappoint a number of its visitors who expect a little more.

POSITIVE POINTS:
1. The accommodation was excellent. Spotlessly clean and furnished to a high standard.
2. Most of the staff were excellent - they spoke good English and really tried their best to please and made a real effort. A special mention must go to all the waiters at the restaurant.
3. The pool area was very nice - very clean and plenty of sun beds / umbrellas etc.
4. Breakfasts were very good - plenty of food and plenty of choice.
5. Reasonable selection of food for lunch and very reasonably priced by resort standards.

NEGATIVE POINTS:
1. There is no wireless internet access in the rooms and it is patchy at best in the main building. Not a major complaint but a little annoying.
2. Reception staff weren't great. Nobody was rude (as per previous reviews) but they didn't properly explain how the resort worked - buses into town, how to get towels, how to use internet etc. You had to work things out by yourself a little bit.
3. Resort is about twenty mins walk from town/beach but the bus that is supplied finishes at 18.45 which is a bit early if you want to go into town for dinner.
4. Accommodation is generally very good but there is no bottled water etc and nowhere on site to purchase essentials. A bit of a pain to have to buy in town and then get a taxi back to the rooms.
5. Dinner in the resort's restaurant is so-so but definitely not 5* standard. Most people seemed to either eat out (as we mainly did) or eat in their apartments.

Overall we would recommend the Monte Santo to families with children who want a relaxing stay and are more interested in a stress-free family holiday than couples who want a "luxury" break. I think if the resort marketed itself as a 4* resort it would be more accurate and people would appreciate the things that it undoubtably does very well rather than they little things that are missing.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarcDublin_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales and Marketing Assitant at Monte Santo Resort, responded to this review, September 10, 2012
Dear Guest,
Thank you for sharing your feedback on Trip Advisor following your recent stay at Monte Santo Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at Monte Santo aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

Thank you for your positive feedback about our waiters and service. It will certainly be passed on. We are glad that you enjoyed your overall stay and the accommodations and our facilities. We are sorry to hear about your internet access and will see into it that it is improved. Sorry to hear that you didn’t receive enough information regarding the resort upon arrival, we will look into this and improve on it! I hope your overall experience with us was enjoyable and hope to have you again here at Monte Santo!

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 4, 2012

We just came back from a week's stay at the Monte Santo and overall, I would say this is a good hotel but the setup suited us (family of four, with 2 young kids and a rental car). I've outlined below the pros and cons:

CONS
- The majority of hotel staff are friendly and have a smile on their face BUT there are a few who are rude, unhelpful and frankly should be sacked ... a few of which work at the reception desk (read the other bad reviews).
- The hotel is in the middle of no mans land, so if you are happy to stay in the resort or have a car, expect taxi rides anywhere
- Food, in particular breakfast was average and limited. Definitely not 5 star standard

PROS
- The rooms are of high quality. We stayed in a 2 bed apartment and it was really 5 star class
- Resort had loads of activities; nice swimming pools, playground, entertainment for kids, tennis courts, spa, gym
- It is actually very good value for money (we went peak, so lucky for those that can go off peak)

Would I recommend? Yes, but someone really has to sort out those miserable, rude staff members because their attitude left a bad taste ...

Room Tip: Ask for a room close to reception otherwise expect a 10 min walk
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mrchilled44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Front Office Manager at Monte Santo Resort, responded to this review, September 7, 2012
Dear Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay at Monte Santo Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at Monte Santo aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

In regards to your comments, it would be most appreciated if you could explain to us what exactly happened during your stay that motivated your comments regarding our front office staff? Everyone who travels and works in the tourism industry knows that Front-office is probably the most ccrucial point of a hotel/resort. These are the ones who deal directly with guests, either for the best or for the worst, but even when they are forced to say no, their attitude should never less than polite.

Therefore I would like to firstly apologize for this unfortunate situation, and ask for your cooperation in telling us what happened, so that the issue can be dealt with and improved. Please find my details below:

Luis Vicente
luis.vicente@montesantoalgarve.com
+351 912 173 455

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 30, 2012

We stayed here for a week. We choose one of the self catering apartments and everything was brilliant and spacious. The facilities with large pool, gym and sauna were perfect and very claen. The resort is gated and quiet which is great for a relaxing break. Carvoeiro town centre is only about 15mins walk, but a car or taxi is recommended as the supermarket and shops are only a mile or two away. All in all this is a great resort for families or couples and we would return next year for another week!!!

Room Tip: Ask for a room new the pool!
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank eandg11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren L, Sales and Marketing Assistant at Monte Santo Resort, responded to this review, September 7, 2012
Dear Guest,
Thank you for sharing your feedback on Trip Advisor following your recent stay at Monte Santo Resort. We value each and every Guests review and appreciate the time you take out to write them. We here at Monte Santo aim to please and satisfy our guests and truly excel to provide an unforgettable and memorable Holiday Experience. We Take all of your comments on Board and try to implement them in making our 5 star resort an even more enjoyable location for your much needed and deserved holidays.

We thank you for your lovely compliments for our resort and we very look forward to having you here again!

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Monte Santo Resort

Property: Monte Santo Resort
Address: Rua Joao Paulo II | Lagoa, Carvoeiro 8400-556, Portugal
Location: Portugal > Algarve > Faro District > Carvoeiro
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Carvoeiro
#1 Luxury Hotel in Carvoeiro
#2 Romantic Hotel in Carvoeiro
#2 Family Hotel in Carvoeiro
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Monte Santo Resort 5*
Number of rooms: 133
Official Description (provided by the hotel):
Monte Santo Resort in Carvoeiro, offers a range of modern and luxurious Suites, apartments and townhouses. Just 45 minutes from Faro airport, Monte Santo is situated on the hilltops over Carvoeiro, a historic fishing town.Whether you are looking for a relaxing Algarve holiday, a fun-filled family holiday, or a spa or golf weekend, Monte Santo will cater to your every need with 5 star luxury. ... more   less 
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Also Known As:
Monte Santo Hotel Carvoeiro
Monte Santo Resort Carvoeiro, Portugal - Algarve

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