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“Can't wait to return”

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Pine Cliffs Residence, a Luxury Collection Resort
Ranked #29 of 154 Hotels in Albufeira
Certificate of Excellence
Belfast, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Can't wait to return”
Reviewed December 11, 2013

We spent a week mid September in a 2 bed apartment in the residences. Our first holiday abroad with two toddlers ages 2 and 3 . I had read the reviews on trip advisor and contacted the concierge before our holiday to request an apartment close to casa pine cliffs (reception, gym, restaurant and mini market)and was really pleased this request was accommodated.
We had an amazing week and I can honestly say this was the first time in 3 years that we all got a chance to kick back and relax!
The staff were always welcoming, friendly and helpful and the facilities on the resort are first class.
The apartment was gorgeous with everything you could wish for, serviced every day with evening turn down - they even loaded and emptied the dish washer for me ...I'm embarrassed and secretly delighted that I didn't wash a dish the whole time we were there!! The kids loved the kids club they went every afternoon whilst we played tennis,swam and got a chance to read a book.
I loved this resort so much we have booked to go back next year . I did find the restaurants were expensive and the food was maybe a little on the stodgy side but overall I think if you have young children and are looking for a rest this place is just the job.!!
I would recommend asking for a room in block s4 it is very central and overlooks the gorgeous pool. The indoor pool is perfect for a cloudy day but pack your own swimming caps as the hotel ones are 7 euros .i think having no free wi if in the rooms is a great thing as it meant we actually had to talk to each other!!

Room Tip: Block s4 is close to everything with lovely views over the pool
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Pigsinablanket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, December 19, 2013
Dear Guest,
We are most pleased to know that you have fully enjoyed your stay at Pine Cliffs Residence and we look forward to welcoming you back next year. Thank you for your preference in our Pine Cliffs Resort.
All the Pine Cliffs Residence units are equal and fully equipped, they have space, ideal to relax and take the most of your time. Thank you again, for the recommendation and kind words about our staff and facilities.
Kind regards,
Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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804 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
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English first
Cavan, Ireland
Level 1 Contributor
3 reviews
Reviewed December 1, 2013

Played 2 rounds of golf here last week (end of November). With club hire 18 holes cost €65. you can get a 3 day package for €163. Went 2 days, the club was almost empty. We had a couple of beers that weren't overpriced considering the location and the staff were nice. The hole lengths aren't that long but plenty of little traps that will test you. Would definitely return.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, January 7, 2014
Dear Guest,

Thank you for sharing your experience at our Golf Course.

We are happy to learn you had a good time playing Golf at the Pine Cliffs Golf Course, as it is our constant aim to create a unique experience for every Guest who visits us and we feel so honored to that you are considering to return, we look forward to it!

Kind regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Truro, United Kingdom
Level 6 Contributor
101 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 15, 2013

We stayed in November for a week's golf. The golf course, a nine hole course, is good but not in nay way challenging. It is good for a short game but luckily we had also booked some major long 18 hole courses for a more challenging game.

The hotel was excellent with very nice quality rooms. The lack of tea/coffe making facilities in room was however a major limitation. The other major problem was the restaurants. I should say the restaurant. Being out of season only one restaurant was open. This was the buffet restaurant and I don't eat in buffet restaurants as I like my food cooked to order and not in vast quantity. Buffet restaurants are one of those awful things the Americans have brought to the food world. All of the other advertised restaurants were closed despite nothing being mentioned on this in the booking details. The Piri Piri steakhouse was open for two nights a week. Unfortunately you cannot run a good restaurant for just two nights a week and this showed. The food was poor. For example the calamares was obviously frozen and out of a packet. The piri piri chicken was totally over cooked a dried out. I'm glad we did not have the high-priced steaks. The good news however that just off the property is at least one independent and far lower priced restaurant. My advice is don't eat in the hotel's restaurants apart from breakfast. Breaqakfasts are truly excellent and it shows what can be done. Sheraton, get your act together and improve the quality and pricing of your restaurants.

Another major problem is out of the Sheraton's control. that is the location. Getting to the hotel is a pain as the Portugese don't have any good road signs. Try getting back to the hotel in the dark when coming from the west. It is dreadful!

If you are coming for a golf holiday and want challenging golf then book somewhere else. If you area learner then this is quite a good course.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, November 20, 2013
Dear Guest,

Thank you for taking the time to share your post on Tripadvisor.

We regret to learn about the limitations that prevent you from having a pleasant stay.

Although our golf course is a 9 hole, there is some degree of dificulty, and in the surrounding area there are 18holes golf courses including some championships. Kindly note that our restaurants are seasonable, however we have taken note of your comments food and beverage, which will be addressed to the respective departement so that corrective measures can be introduced.

We look forward to welcoming you back in the near future.

Kind regards,

Guest Relations Team
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Vilnius, Lithuania
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 7, 2013

+
The territory, architecture of the buildings, facilities, views are superb.
Beach was beautiful, good for bathing both adult & child.
Internet payable but reliable and very fast.
Beach resto/bar has good wi-fi and tasty cuisine, including fresh fish.
Though overall expensive all restaurants have special menu for kids with friendlier prices.
-
We stayed in older apartments, which bathrooms should be renewed to meet 5* standard. (I know they have a range of newer apartments to offer both to rent and buy).
Only cable internet in room and the cable was too short so always had to use laptop while standing in the foyer. I can accept the price for internet but that should allow several devices as it would be really expensive to buy a pass for each possible device, while logging out and switching between different devices is not prompt.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AlgirdasMuzungu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, November 14, 2013
Dear Guest,
Thank you for having shared your comments on Tripadvisor.
We are very glad to know that you and your family had a nice stay at our resort and that you enjoyed our superb views, the architecture, the landscape, the beach facilities and our cuisine. In regards to the accommodation, we do regret that the standard did not fully meet your expectations and please be informed that we do offer 2 and 3 bedroom luxury residences which are fully equipped and suitable for families. Should you wish to visit us in future, our reservations department are more than happy to assist you with your reservation. .
We do hope to welcome you back soon to our resort.
Guest Relations Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
Level 6 Contributor
261 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed October 28, 2013 via mobile

I actually would prefer it if people didnt go and stay at the Pine Cliffs because then they will put up the prices and I won't be able to afford it! This is a truly magnificent place and I would like to live there full time! What more could you want from life than a superb apartment overlooking a beautiful golf course within short distance of a fabulous child friendly sand beach and crazy golf, heated pools, tennis, spa, beach club restaurant etc the list goes on! Free Wifi in the lobby. I can't criticise it save: kill all the wasps at the beach cafe please if you can! And charge a bit less for the tennis and golf. If you do, I'll be back like a shot.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caustonator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, November 3, 2013
Dear Guest,

We are happy to learn how much you have enjoyed your stay with us, and that the Golf views from your apartment, along with our beach facilities, the mini golf, swimming pools, tennis and Spa services, as well as our Restaurant offer met your expectations and contributed to some superb days at Pine Cliffs Resort.

We highly appreciate your kind words and your remark about the wasps at the Beach Club was worth of our best attention and we would like to thank you for bringing this to our consideration and please accept our apologies for any inconvenience caused.

We look forward to welcome you in the near future.

Kind regards,

Guest Relations Team
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London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 26, 2013

We stayed at the Sheraton Pine Cliffs 10 days in August 2013. There is actually nothing I can complain about. We went there with a 3 year old boy and I thought it was a great choice for a family vacation. The children centre is great and there are many other things to do with kids.

I would definitely go there again.

Stayed August 2013, traveled with family
Helpful?
1 Thank PawelTheTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, November 3, 2013
Dear Guest,

Thank you for sharing your experience at our Resort on TripAdvisor.

We are happy to learn how much you and your family have enjoyed your holidays with us and that Porto Pirata was a great success with your 3 year old boy.

We look forward to welcome you back to our Resort.

Best regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 23, 2013

We didn't stay at the resort, so this is just a review of the Piri Piri Restaurant
After trying a few places to eat around the area, As a couple we wanted a special night.
We decided on the Piri Piri restaurant.
The service was excellent from walking through the door.
Food was excellent, I had the argentinian loin, and she had the veal, both Fantastic.
If in the area again i would make that the place to hav the special night
Thank you

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank mrpaulholmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this review, October 31, 2013
Dear Guest,

Thank you for having shared your comments on Tripadvisor.

We are glad to know that you have truly enjoyed our Piri Piri restaurant, the service provided by our associates and our food.

Once again we thank you for your compliments and it will be a pleasure to welcome you again, not only in the Piri Piri restaurant but also as a guest in our resort.

Best regards,

The Guest relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pine Cliffs Residence, a Luxury Collection Resort

Property: Pine Cliffs Residence, a Luxury Collection Resort
Address: Praia da Falesia, Albufeira 8200-593, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Albufeira
#13 Family Hotel in Albufeira
#15 Spa Hotel in Albufeira
#20 On the Beach Hotel in Albufeira
#22 Luxury Hotel in Albufeira
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pine Cliffs Residence, a Luxury Collection Resort 5*
Number of rooms: 154
Official Description (provided by the hotel):
Located at the renowned Pine Cliffs Resort, Pine Cliffs Residence (Voted Portugal's Leading Family Resort) offers its guest the privacy two or three bedroom residence suites abundantly equipped with all modern day appliances and comfort with breathtaking views over the scenic golf course. This exclusive resort provides an array of activities for all ages, including world-class golf course, five tennis courts and swimming pools, spa treatments, kids' club and private access to the beach. ... more   less 
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Also Known As:
Pine Cliffs Residence Hotel Albufeira
Pine Cliffs Residence, a Luxury Collection Resort Albufeira, Portugal - Algarve

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