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“Fantastic place for the whole family”

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Pine Cliffs Residence, a Luxury Collection Resort
Ranked #32 of 153 Hotels in Albufeira
Certificate of Excellence
Reviewed November 30, 2012

We were looking for a place for a late summer holiday and found this place. The apartments are very spacious. The staff are super friendly and helpful. My only criticism is the transportation around the resort. They should give free bikes to the guests. The beach is great, the restaurants are quite average but the breakfast is good. We would consider going back again.

  • Stayed: October 2012, traveled with family
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4  Thank Christopher P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded December 4, 2012

Dear Guest,

It is very rewarding to receive such compliments about our ambassadors and facilities and we are very happy to acknowledge that you and your family had an excellent holiday at our Resort and that the Residence Suites met your expectations.

Your remark about the transportation within the Resort was worth of our best consideration and we would like to thank you for taking the time to bring this matter to our attention.

We will be expecting you and your family for a future visit in the near future.

Kind regards,

Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 27, 2012

Stayed in the residence apartments as we were travelling with two kids (3 and 18 months). They are probably the nicest self-catering apartments we have stayed in, really roomy, spotless and with everything you would need. I saw the golf suites while we were there too, the newly refurbished ones are really nice but they lack the luxury of the residence. We were in a block overlooking the pool (S4) which was fine for us. If you had kids who didn't sleep too well during the day then I would imagine they are probably noisy in peak times, this wasn't an issue in September. This would be a great block to ask for garden access if you had kids old enough to run up and down to the pool while you sat on the terrace.

The O Grill had great breakfasts, so much on offer. I also found it the best quality for lunch in the resort, prices were fine for food. It was the prices for drinks that were a bit annoying but then this is always the way in the 5 star resorts. I made a couple of trips to the supermarket across from the entrance to stock up on water and other drinks. It takes about 10 minutes to walk there from the residences, but you can use the little shuttle train if you want.

The Porto Pirata is a great facility for kids. You can use the playground with them yourself or leave them to be supervised by the staff there for a 3 hour session. My kids loved it there and went in most days. They did lots of crafts, had a snack there and the girls were great for putting on sun-cream or supplying hats when they were forgotten! Claudia and Elsa (I think!) in particular were really friendly.

The beach is really lovely and worth the little trek. The lift down to it is a novelty in itself for kids. You have to leave your buggy at the bottom then and its another few minutes walk down steps to the actual beach. At the beach there are changing rooms, towels and a cafe. Again in September we had no problems getting loungers with umbrellas but I heard it can be really busy in the summer.

Many of the restaurants are closed by mid September which was disappointing but understandable. O Pescador was really nice (except the dressed crab) but it is very pricey. We paid approx €150 for 2 starters/2 mains/1 dessert/1 glass of wine and some water/minerals. I wasn't at all impressed with piri-piri. I left most of my main and I wasn't even asked if it was ok. It probably didn't help that there was a kitten having the time of his life around my table (I am not a cat fan) and was getting encouragement from the staff. There was also a resident cat in O Grill and O Pescador. They kept being fed by people so I can't blame them for hanging around but I think the staff could do a bit more to discourage them. Cafe Corda does take away pizzas which were really nice.

The one thing that I didn't like was the charge for travel cots. Ok you can get them down from €13/day but still I feel that travel cots should not have a charge at all and it would be great if they could change that.

We all really enjoyed this holiday and would happily return.

  • Stayed: September 2012, traveled with family
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4  Thank edinsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded December 10, 2012

Dear Guest,

We are very pleased to learn how much you have enjoyed your stay with us and we would like to thank you for your contribution on TripAdvisor.

We are delighted to know that the Pine Cliffs Residence Suite was suitable for your family and provided you with the space, comfort and luxury expected.

Your compliments on the O Grill Restaurant, Porto Pirata and the beach facilities are extremely valuable to us and they motivate us to continue to improve our services and to create lifetime memories. We also would like to thank you for letting us know how impressed you were with the service you received from Claudia and Elsa from Porto Pirata.

We regret to learn about the inconvenience experienced with the cats at the Resort and your disappointment with the travel cot charge, for what we would like to present our sincerest apologies. Your comments are of great value to us and we fully appreciate the points you have raised.

It will be our pleasure to welcome you again for a future visit and we look forward to it.

Sincerely yours,

Guest Relations Team

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Reviewed November 19, 2012

We have been coming here for 6 years now....we first started with the hotel, then progressed to the golf suites and now we stay in the Residences which are farther away from the hotel and the beach but walking around the beautiful gardens of the resort is a delight.

We use the breakfast bar as we find this good value but we do not use the restaurants in the evenings, preferring to cook. One night we ordered room service which took an eternity to arrive. We phoned to find out where our order was after c one hour, and lo and behold it arrived promptly after that with a free bottle of wine and a child friendly champagne for the children.

Overall a great resort and standards have not dropped!

Room Tip: Ask for a floor with no flats above - they are the corner ones of each block.
See more room tips
  • Stayed: October 2012, traveled with friends
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1  Thank WiltshireTraveller66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded November 23, 2012

Dear Guest,

We are happy to know that once again you had a wonderful vacation and we would like to thank you for your preference year after year.
Please accept our apologies for the issue experienced with the room service delivery and the inconvenienced it has caused. Your comments on our facilities and services are highly appreciated and keep us motivated to meet and exceed our guest’s expectations.
We are looking forward to welcoming you back soon.

Guest Relations Team.

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Reviewed November 12, 2012

This holiday resort is beautifully maintained. It is in first class condition every where. Immaculate public areas and gardens throughout. Standards everywhere are superb. We found all staff without exception,pleasant helpful and keen to help when asked. We would be happy to stay there again. Only negative comment is the cost of eating on site. It is rather expensive to eat there so we went outside the resort where there is a wide choice. All in all a lovely place to stay, our town house was immaculate with daily maid service ,unobtrusive and excellent.

  • Stayed: November 2012, traveled with friends
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Thank 645martin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded November 15, 2012

Dear Guest,
We are very happy to hear that you had an enjoyable stay at our resort.
We truly appreciate your kind comments on our resort facilities and services, especially our employees’ helpfulness.
Your comments are a great value to us and keep us motivated to improve our level of services.
We look forward to your return.
Kind regards
Guest Relations Team

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Reviewed November 6, 2012

I have been there for quite some times and the first time quite long ago. The interior design, maybe original when they opened is quite horrible now and very dated. The food and beverage quite average and the staff looks and sounds like having stoped in time. It is a waste because the location, the potential and beach and nature are just great.

  • Stayed: November 2012, traveled as a couple
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2  Thank antonio c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded November 15, 2012
Google Translation

Estimado Hóspede,
Os vossos comentários têm um valor que prezamos, e certamente serão um enorme contributo para o aumento da satisfação dos nossos hóspedes. Lamentávelmente, verifícamos pelos vossos comentários que as nossas facilidades e serviços não foram de encontro às vossas expectativas, pelo que, apresentamos desde já as nossas sinceras desculpas por qualquer eventual transtorno.
Para que possamos melhorar os nossos serviços convidam-mo-lo a partilhar o vosso feedback através do e-mail: 00199.AlgarveGuestRelations@luxurycollection.com
Guest Relations

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Reviewed November 3, 2012

great climate + good restaurants + friendly people + confortable beach + very good restaurants
all around + specially fish grill on charcoal + good walking area + if you like golf very good +
book in advance for high season july-august

Room Tip: if you dont like kids noise in the pool avoid the place
See more room tips
  • Stayed: July 2012, traveled with family
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Thank Enrique F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded November 5, 2012

Dear Guest,

We are happy to know we were able to provide you with the most enjoyable stay upon your recent visit and we appreciate your feedback about the Resort facilities and our associates’ friendliness.

We sincerely hope to welcome you again in future.

Kind regards,

Guest Relations

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Reviewed November 2, 2012

A big thank you to the staff at pine cliffs we were not staying at the hotel but had seen the ad for the Halloween party after lunch at the hotel travelling with an 8 year old we thought it would be nice to attend the party after checking with reception we were pleased to find out we could pay to attend the party it was wonderful dancing games balloons carved pumpkins Halloween heaven the food was superb and the service excellent once again thank you for a brilliant evening we will definitely stay wit yourselves next year

  • Stayed: October 2012, traveled with family
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1  Thank mimroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded November 5, 2012

Dear Guest,

Thank you so much for the really positive comments about our Halloween party, we are happy to know that your child had some fun moments and you are able to enjoy your evening in family. We appreciate your kind words about the food quality and the service provided and we hope to welcome you and your family soon as guests at our Resort.

Kind regards,

Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pine Cliffs Residence, a Luxury Collection Resort

Address: Praia da Falesia, Albufeira 8200-593, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Albufeira
#11 Family Hotel in Albufeira
#16 Spa Hotel in Albufeira
#22 On the Beach Hotel in Albufeira
#24 Luxury Hotel in Albufeira
Price Range: $128 - $851 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pine Cliffs Residence, a Luxury Collection Resort 5*
Number of rooms: 154
Official Description (provided by the hotel):
Located at the renowned Pine Cliffs Resort, Pine Cliffs Residence (Voted Portugal's Leading Family Resort) offers its guest the privacy two or three bedroom residence suites abundantly equipped with all modern day appliances and comfort with breathtaking views over the scenic golf course. This exclusive resort provides an array of activities for all ages, including world-class golf course, five tennis courts and swimming pools, spa treatments, kids' club and private access to the beach. ... more   less 
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Also Known As:
Pine Cliffs Residence Hotel Albufeira
Pine Cliffs Residence, a Luxury Collection Resort Albufeira, Portugal - Algarve

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