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“Pine Cliffs Resort Portugal”

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Pine Cliffs Residence, a Luxury Collection Resort
Ranked #33 of 154 Hotels in Albufeira
Certificate of Excellence
Reviewed May 26, 2012

I would highly recommend staying at the Pine Cliffs resort. We have just returned from a fantastic week in 5 star accommodation with everything we needed for a memorable holiday. We had a 2 bed apartment right next to the heated pool (there are 4 to choose from along with the kids and the indoor) which was very comfortable, clean and modern and had excellent kitchen and laundry facilities. As we were there out of season most of the restaurants were closed and sadly the pool bar however there were plenty of lovely places to eat just outside the complex and a great supermarket for everything else you needed. The kids club was fabulous with plenty of things to do, our daughter is 5 so we didn't leave her there but spent several hours playing crazy golf, ridng bikes, playing in the park and on the bouncy castle. The staff were friendly and very helpful and the service at the beach bar was exceptional. The beach itself is beautiful and well equipped with comfy sunbeds and shade and also all day lifeguards. It's a good 7 minute walk to the beach with a glass elavator at the start to take you to the less steep part but definately worth it and we didn't have an issue all week with our 5 year old although to be fair she was hitching a piggy back on the way back up! Overall this was a fantastic holiday and we'd definately stay again at Pine Cliffs. The only feedback we gave them was that we were slightly put out that we had to pay 50 euros for a weeks worth of wifi in our apartment and considering this is a 5 star resort AND wifi was freely available in their reception and every restaurant vwe visited we considered this to be a bit cheeky. Also that was only for one user, for 2 you had to pay more. They have acknowledged this so maybe we won't have to pay next time :) Happy Holidays :()

Room Tip: If you have small children and you go out of season ask for an apartment/rooms next to the heated po...
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  • Stayed: May 2012, traveled with family
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4  Thank trixibelle1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded May 29, 2012

Dear ,

At Starwood properties \ Pine Cliffs Resort we highly value your feedback which enables us to maintain the high standards of our Resort.

We are glad to learn that we were able to provide you a most enjoyable stay.

Looking forward to welcome you back in the near future.

Kind regards,

Liliana Vieira
Guest Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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517 - 523 of 772 reviews

Reviewed May 24, 2012

Excellent on every level. Amazing food, service and people. Pools are amazingly clean, visitors are lovely too. We will be back next year no doubt.

Room Tip: Book the buffet breakfast, it's amazing.
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  • Stayed: May 2012, traveled with family
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Thank Mikechester40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded May 29, 2012

Dear Guest,

Thank you for your contribution on Tripadvisor.

Your comments are extremely valuable to us and they motivate us to continue to improve our services and to create lifetime memories.

We look forward to welcome you again at our Resort.

Kind regards,

Liliana Vieira
Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2012

We have been to The Pine Cliffs twice now, and will be going back in the June Holidays for a relaxing week and I can not wait. On our first visit we stayed in the Hotel, I booked 2 sea facing inter-connecting double rooms on half board, for 2 adults & 2 children and on the second time we booked a 2 bedroom penthouse Residence Suite bed & breakfast. The complex is made up of The hotel and apartments in huge beautiful gardens right on the beach. There are many facilities to keep everyone happy, for us the apartment works better as they are very spacious modern and well kept. Daily room cleaning and turn down. My husband and son book the golf package which is very good value for money. The restaurants in the complex are expensive but they are good very child friendly, but if you fancy walking to the main road there is a fabulous restaurant called Antonio's very reasonably priced or a short cab ride away O Arco Quarteria.
My only complaint would be the main pool at the pine cliffs is not heated, there is a smaller pool that is heated, but they nicer area to sit and sun bath is at the bigger pool, the pool up at the hotel isn't heated either. Looking forward to our return in a few weeks!

Room Tip: Suites: S4 / S5 very good location for pool, golf and restaurant.
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  • Stayed: August 2011, traveled with family
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3  Thank plugster10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded May 14, 2012

Dear,

At Starwood properties \ Pine Cliffs Resort we highly value your feedback which enables us to maintain the high standards of our Resort.

We are glad to learn that we were able to provide you a most enjoyable stay.

Looking forward to welcome you back again in June.

Should you need any assistance with your reservation feel free to contact us.

Kind regards,

Liliana Vieira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2012

I've seen lots of different reviews for this property, largely because there are so many parts to it, and which are not all covered on the same website. The main hotel is a Sheraton, part of the Luxury Collection, and can be accessed on the Sheraton website. The same website gives details of the Townhouses (adjacent to the hotel) and the Golf Suites (5 minute walk), but not the Residences which are 10-15 mins away and accessed through a separate website. Odd, as all use exactly the same amenities.

We stayed in the Residences, which are 2 or 3 bed apartments edging the golf course. Ours was a three bed garden apartment (i.e. ground floor), exactly as in the pictures on the website, very clean and modern, comfortable and generally well equipped (4 TVs, two dishwashers). There were two pull out sofas as well, so up to 10 could be accommodated, but 6-8 is more comfortable. The apartments are fine for self catering, though larger numbers would become uncomfortable.

Quibbles about the apartment are very few, other than things like not supplying dishwasher powder for the dishwasher, so you have to buy it. They gave us more soap and conditioner in the bathrooms than we could possibly use, so I would happily have traded some of this, but it's a minor point.

Things to know before going:

- internet access is charged at €15 per day, and is wired only in the rooms. Free wireless access can be had at reception. When spending €17k on a holiday for two weeks, would have been nice to have this thrown in!
- there is a small shop, sells some basics, but it's hugely expensive. better to go to the small supermarket immediately outside the compound
- restaurants are generally very good, but quite expensive. Main courses €16-25, so no change from €120+ for a meal for 5. Many people seemed to eat offsite
- friendly, well run kids club, they are very sun conscious and keep the little ones entertained (best for up to age 7 I'd say)
- nice beach and sun beds, but 15 min walk from the Residences, which is a pain with young children

We enjoyed ourselves, but not convinced that we'll go back. That said, we have two groups of friend swho return every year without fail, so it's a matter of taste.

  • Stayed: August 2011, traveled with family
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3  Thank Traveller2010ABC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded May 14, 2012

Dear Guest

Thank you for your contribution on Tripadvisor.

Your comments are extremely valuable to us and they motivate us to continue to improve our services and to create lifetime memories.

We look forward to welcome you again at our Resort.

Kind regards,

Liliana Vieira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2012

My husband and I stayed for 4 days over the Easter holidays for our wedding anniversary it was very nice however there were a few issues which we got sorted out later.

  • Stayed: April 2012, traveled as a couple
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Thank suzannahoneill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Executive at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded May 1, 2012

Dear Mr.\Mrs.

Thank you for your contribution on Tripadvisor.

Your comments are extremely valuable to us and they motivate us to continue to improve our services and to create lifetime memories.

We look forward to welcome you again at our Resort.

Kind regards,

Rita Ferreira
Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2012

Very very nice hotel, really comfortable rooms.

The staff were excellent and very pleasant and helpful.

Breakfast was excellent and the buffet in the evening was excellent as there are different menu themes each night. If you are going to stay at the hotel, then consider the half board option as we stayed B&B only.

We throughly enjoyed our stay, we will return in the autumn of 2012 staying half board.

Room Tip: Request a room over the second floor overlooking the rear of the hotel.
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  • Stayed: April 2012, traveled as a couple
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1  Thank Alistair M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Executive at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded April 28, 2012

DearMr./Mrs.,

At Starwood properties \ Pine Cliffs Resort we highly value your feedback which enables us to maintain the high standards of our Resort.

We are glad to learn that we were able to provide you a most enjoyable stay.

Looking forward to welcome you back in the near future.

Kind regards,

Rita Ferreira
Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2012

Nice place to stay if you have kids! Lots of activities for them and lots of pools to choose from although I am sure is very busy in high season. Beautiful beach down the steps in front of the hotel where you can walk for miles! Fantastic breakfast in the hotel. Golf course is average.

  • Stayed: April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank londonparis16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Executive at Pine Cliffs Residence, a Luxury Collection Resort, responded to this reviewResponded April 24, 2012

Dear Mr\Mrs,

At Starwood properties \ Pine Cliffs Resort we highly value your feedback which enables us to maintain the high standards of our Resort.

We are glad to learn that we were able to provide you a most enjoyable stay.

Looking forward to welcome you back in the near future.

Kind regards,

Rita Ferreira
Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pine Cliffs Residence, a Luxury Collection Resort

Address: Praia da Falesia, Albufeira 8200-593, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Albufeira
#13 Family Hotel in Albufeira
#16 Spa Hotel in Albufeira
#22 On the Beach Hotel in Albufeira
#24 Luxury Hotel in Albufeira
Price Range: $113 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pine Cliffs Residence, a Luxury Collection Resort 5*
Number of rooms: 154
Official Description (provided by the hotel):
Located at the renowned Pine Cliffs Resort, Pine Cliffs Residence (Voted Portugal's Leading Family Resort) offers its guest the privacy two or three bedroom residence suites abundantly equipped with all modern day appliances and comfort with breathtaking views over the scenic golf course. This exclusive resort provides an array of activities for all ages, including world-class golf course, five tennis courts and swimming pools, spa treatments, kids' club and private access to the beach. ... more   less 
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Also Known As:
Pine Cliffs Residence Hotel Albufeira
Pine Cliffs Residence, a Luxury Collection Resort Albufeira, Portugal - Algarve

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