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All reviews kids club old town santa eulalia sea view suite fish restaurant star hotel private beach the main hotel lovely hotel half board heated pool self catering evening buffet free shuttle beach bar lovely beach out of season
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Reviewed 4 weeks ago

We booked for a two week holiday but due to a bereavement in the family we had to fly home after 9 days but the time we spent in the hotel was excellent. From The reception staff to the serving staff and everyone else we were treated brilliantly. And the help we received when we explained we had to leave early was exemplary. We will be back .

  • Stayed: September 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank glorimouse1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualidade P, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 4 weeks ago

Dear Guest,
It was a real pleasure to read your review and to learn how much you enjoyed your stay with us.
Thank you for all your compliments to our staff. We will make sure that your comments will be passed on to our team who will be delighted.
The best compliment we can get is when a customer wants to return to our hotel.
Thank you so much for leaving your feedback about our Hotel on TripAdvisor and we hope that we will be welcoming you again soon, for another excellent experience.
Kind regards,
Jorge Teixeira - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Grande Real Santa Eulália Resort & Hotel Spa

Albufeira

5* Staff - 3* Hotel

616475707

I must start by saying we were satying in a self catering suite so I can't comment on the main hotel rooms.
Our suite was very tired, flaking walls, poor decoration, poor drainage,etc; however it was cleaned every day to a good standard, towels and bed linen changed when required.
All the staff we met were brilliant. The grounds of the hotel need some t.l.c.in places and as I have said it just looks a bit run down, so only 3 stars from me.

  • Stayed: September 2018, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Garry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualidade P, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 4 weeks ago

Dear Garry,

Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated.
We sincerely regret that you feel that we do not deserve our rating.
We can assure you that our service quality is one of our main concerns.

We are looking forward to a new visit to our hotel.

Kind regards,
Jorge Teixeira - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

What let the hotel down in my opinion was that they didn't give much info about hotel restaurant locations times etc or detail of the spa and when I went down to the spa I was told it was €20 to use the indoor pool!Drinks were a bit more expensive and the nearest bar outside was 1km hilly walk although 2 nice restaurants just outside that did sell drinks/cocktails with/after meals.They supplied free transport to old town and new town (the strip!) But only every couple of hours and last one was 7:20pm! So had to get tut-tut back €10-16. The strip is noisy and over crowded - really for youngsters only although had a couple of nice cocktails there!Saying all that the room was great and we were given upgrade to a sea view which was fantastic. The hotel was quiet and no sunbed issues. The beach was not private and did get busy especially when the tide was in! Nice walk across rocks when tide in for other beaches some very quiet and secluded.

  • Stayed: September 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Hilary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualidade P, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 4 weeks ago

Dear Hilary,
Thank you for your comments. It’s always important to know our guests opinion to maintain and improve our service every day.
We are happy that you enjoyed your stay with us and we look forward to welcoming you again.
Kind regards,
Jorge Teixeira - General Manager

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Reviewed 4 weeks ago via mobile

We've just returned from a family holiday to Portugal where we stayed at this hotel. We were downgraded from a resort room to an apartment room. The reason that we chose a resort room was to be closer to the facilities within the hotel. The apartment that we were allocated was the furthest away from the resort as possible. When we questioned this we were told that there were no other rooms as there was a wedding party and a large cycling group that had booked into the hotel at the same time.
The staff at the hotel were very friendly and the hotel is OK.
The main pools in the resort are heated but the pools closer to the apartments were freezing cold.
The breakfast buffet was excellent, definitely worth having this if you want to stay here.
The beach is a 10 minutes walk away but there are a number of stairs to negotiate if like us you have a baby and a pram/buggy this can be tricky.
The children's play area is a nice extra benefit, we spent a little time there on our final day.
There are a number of restaurants a short walk away. (Beware that the area is very hilly!). The food was very nice at these (look out for the tourist menus). There are only two restaurants in the main hotel for evening meals, one being a buffet (charging €30+ per person). Again we were unfortunate that the other restaurant, which was advertised as a burger bar, was shut for the two occasions that we wanted to use it for the cycle group. The other three bars only served food till 5:30. We are vegetarian so food options within the hotel were very limited.
We didn't really have the chance to use the spa facilities.
It is definitely not deserving of a 5* rating though, 3.5* is closer to the mark. Having the option we probably wouldn't stay here again in the future, it really lacked the wow factor.

Stayed: September 2018, traveled with family
1  Thank Minesh V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualidade P, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 4 weeks ago

Dear Minesh,
We sincerely regret that you feel that we do not deserve our 5-star rating, since the feedback we receive is usually extremely positive with many guests praising the helpfulness of our team and our service quality.
We regret your experience has been so different but we will get your comment on to the department heads and assure you that we will continue trying to always provide a quality service in all areas and circumstances.
Thank you for having left your feedback.
Kind regards,
Jorge Teixeira - General Manager

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Reviewed 4 weeks ago

Spent ten nights here from 3rd September , Hotel was spotlessly clean , staff very friendly,especially the barmen, Only grumbles were rooms not cleaned most days until after 4pm , and the food was not really up to expectations , Very repetitive and bland stews and over cooked meat! The location was very good but there is very little to do in Albufeiria except eat and drink!! The beach is down a very steep hill and not for elderly or people with walking difficulties. The entertainment was a joke! Karaoke and a singer (same man) a definite throwback to the sixties as was he Portugal seemed to be stuck in a time warp with musicians playing loudly in restaurants and very old fashioned. I don't think that we will be returning anytime soon, but if you like hot sunny lazy days then this is for you. This hotel is ideal for b&b or self catering I would not advise the half board option because of the food! it is cheaper to eat out.

Room Tip: First floor was quiet
Stayed: September 2018, traveled with friends
1  Thank brianmorfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualidade P, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you so much for taking the time to leave us your review.
It is really gratifying to learn how enjoyable your stay was and to know that you were pleased with our service and staff. We also appreciated the compliments regarding our staff members.
We will make sure that your comments are passed on to our team, who will be delighted too.
We have to admit that it is challenging when it comes to food. The tastes and preferences of our guests are very diversified and different but we will continue trying to offer a wide variety of foods to suit all of our customers needs.

We hope that we will be able to welcome you again.

Kind regards,
Jorge Teixeira - General Manager



Kind regards,

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