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Reviews (3,418)
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All reviewskids clubold townsanta eulaliasea view suitefish restaurantstar hotelprivate beachthe main hotellovely hotelhalf boardheated poolself cateringfree shuttleevening buffetbeach barlovely beachout of season
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508 - 513 of 3,418 reviews
Reviewed August 16, 2017

Stayed here at beginning of August and overall we were very happy with our stay. We stayed in the Hotel and yes must agree with lots of other reviewers the rooms certainly need a makeover to achieve a 5* review. Rooms were clean overall despite a few stains here and there and were comfortable and cool which was SO needed given the temperatures!!
We only had breakfast and yes it was a very busy but despite the numbers catered for we thought they do a good job overall. Breakfast was like any other 5* we have stayed in plenty of choice and good quality.
BUT our biggest niggle of all was the sunbeds - they are SO uncomfortable. Bare beds with no cushions which 5* establishments should have. However in peak season there was no shortage of beds.
Bus service to old/new town great to have but you need to get to stop early to ensure a seat.
Overall we would stay again because this hotel has what lots of other 5* hotels do not have and that is the location location location. It is amazing. Worth spending few euro extra for seaview. We felt like we had a holiday and came away feeling relaxed.

Room Tip: sea view rooms are worth paying the extra for
  • Stayed: August 2017, traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank bredaCoMayoIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real_Hotels_Group, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded August 16, 2017

Dear Guest,
We are happy that you have had a very pleasant stay with us.
Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can.
Thank you so much for your review and we look forward to welcome you again, hopefully soon.
Kind regards,
Jorge Teixeira - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2017 via mobile

We stayed in the hotel with my boyfriend. The place offers good value for money, but the food definitely falls short of a 5 star hotel standard. I would recommend to make sure you pick a room with a sea view, otherwise you will be seeing a car park from your balcony. The resort is big and has a lot of people staying here and a lot of kids everywhere you go. It is close to he beach.
The SPA offers thalassotherapy, which it actual quite good. I would not recommend this to couples and it is not very romantic .

Stayed: August 2017, traveled as a couple
1  Thank i_v_morozova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real_Hotels_Group, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded August 16, 2017

Dear Guest,
Thank you for the feedback and your constructive comments. It’s always important to know our guests opinion to maintain and improve our service every day.
Our guests satisfaction is our main concern.
We look forward to welcoming you again.
Kind regards,
Jorge Teixeira - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2017

Beautiful hotel with amazing views. Clean and well maintained . Attentive reception and housekeeping service . Kids enjoyed activities and choice of restaurants . Well located . Beach set up is great . Hassle free holiday.
Big beds
2 bedroom suite has 1 enormous bed ,1 double sofa bed suitable for 2 kids below10. 2 bathrooms and 2 balconies . This works well .

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mandy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real_Hotels_Group, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded August 16, 2017

Dear Mandy,
It is very special to learn how enjoyable your stay was and that you were pleased with our service, our staff and with the hotel in general.
Thank you for the qualification of your experience as “best of holidays”.
Only the best guests make it possible for us to be the best hotel.
We look forward to welcoming you again, soon.
Kind regards,
Jorge Teixeira - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2017

A top vacation in a real 5 star hotel. The location and the kindness/promptness of the staff very good! A small delay at the check-in but Joao handled very good! Thanks for the drinks and the SPA treatment! Will definitively return!

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Carlos A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real_Hotels_Group, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded August 16, 2017

Dear Carlos,
It was a real pleasure to read your review and to learn how much you enjoyed your stay with us.
Small details, big differences is our purpose.
We will make sure that your comments will be passed on to our team who will be delighted.
Thank you so much for leaving your feedback about our Hotel on Tripadvisor and we hope that we will be welcoming you again soon, for another excellent experience.
Kind regards,
Jorge Teixeira - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2017

the rooms were basic, certainly not five star, the tiles in the bathroom were broken and the rooms even though they were clean they really need an up grade. our room looked out on the car park. Breakfast was very good but it was like a scrum in a rugby match sometimes. We booked two treatments in the spa, my husband had a full price treatment costing 75 euros and i was delighted to get a special offer facial for 55 euros total 130.00 euros. We were really annoyed though because i was not allowed use the sauna/steam room because my treatment was on offer whereas he was allowed use the sauna/steam because he paid full price. I tried to argue that we could both have full price treatments for 40 euros each total 80.00 euros and we could both use the facilities but NO was the answer. I felt it was very cynical and mean spirited. We will not be returning.

Room Tip: if you want a good four star hotel this is fine.
  • Stayed: August 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank martinaobrien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real_Hotels_Group, General Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded August 16, 2017

Dear Martina,
We sincerely regret that you do not feel satisfied about your stay with us, since the feedback we receive is usually extremely positive with many guests praising the helpfulness of our team and our service quality.
We regret your experience has been so different but we will pass your comment on to the department heads and assure you that we will continue trying to always provide a quality service in all areas and circumstances.
Thank you for leaving your feedback.
Kind regards,
Jorge Teixeira - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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