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Grande Real Santa Eulalia Resort & Hotel Spa
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Reviews (3,230)
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All reviewskids clubsanta eulaliaold townsea view suitefive star hotelfish restaurantprivate beachthe main hotellovely hotelhalf boardheated poolevening buffetself cateringfree shuttleout of seasonbeach barlovely beach
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1,567 - 1,572 of 3,230 reviews
Reviewed April 23, 2014 via mobile

Having spent a few days away with my friend, we had a relaxing, enjoyable break. But I do feel a little disappointed with our hotel. We arrived to find our suite was a golf buggy ride away from the hotel, which wasn't up to 5 star standard, orange and green decor with a cheap kitchen area. We asked to be moved to the hotel where we chose our alternate option of a standard twin room. It faced the car park at front of building, but we preferred this to being quite far away from the hotel. Breakfast was nice although we had to queue every morning due to being busy and possibly poorly managed. Pool area is nice with lovely views of nearby beach. A free bus to the beach in the old town is offered during the day, a taxi ride at night to old town is about 8 euros. Lots to do there, shops, restaurants, lovely beach, child friendly activities also on offer surrounding the beach. My overall opinion; hotel reception area lovely, friendly staff, lovely spa area, nice pool and pool bar with tasty snacks, nice breakfast, rooms not so good, would I return to this hotel? I enjoyed myself, the hotel is ok but nothing to shout about, so probably not!

  • Stayed: April 2014
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1  Thank Kekkann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

Be careful not to assume that the images on the website reflect the apartments as they are a very different standard to the main hotel! We contacted reception 3 times, agreed to meet with general manager but he didn't turn up or was unavailable, eventually contacted us on the last day as we suspected when the holiday was over!

Wrote to Hotels4You (booking agency) first few days and explained that images on website did not reflect the apartment provided, management of the hotel blamed booking agency for over selling the room and showing incorrect images. Room was more like a Formula One/Travelodge, I don't have a problem, but when you are paying top dollar and it says its a five star resort you would expect different.

The facilities described as inclusive were not, the indoor pool (outside pool 7 degrees celsius), sauna, jacuzzi and steam rooms etc were at an extra cost (£15 per hour) which was also misleading and would fall foul of the trade description act in the UK.

Please really think twice about this resort if you are looking for a four/five star apartment as the management will not respond to your requests, though the cleaning staff were great, and the web descriptor will mislead you, very disappointing.

  • Stayed: April 2014, traveled with family
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23  Thank karen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2014

Stayed in this beautiful hotel for 5 nights in April 2014 with husband and 2 teenage children. We were blessed with lovely weather everyday; highs of 22 degrees but felt warmer on the beach, particularly when there was no wind. Water was a bit chilly but you soon get used to it! Had a lovely 2 bedroom, 2 bathroom suite overlooking the pool area and gardens with a sea view. There was a sofa bed which was reasonably comfortable but the double bed was a bit too firm for my taste - I would consider taking a mattress topper next time. Suite did not have tea/coffee making facilities but I was reliably informed that kettles are are available on request and there are several nearby supermarkets where you can buy supplies if needed. I had several cups of tea with my breakfast every morning and that was enough for me. I would highly recommend staying on a bed and breakfast basis as the breakfasts are epic! Full English fry ups, omelettes, pastries, cakes, rolls, bread, cheeses, cereals, pancakes,fruit,champagne and juice galore, starting at 7am and lasting until 10.30am. There are 3 pools (2 are heated) with plenty of sun loungers and umbrellas available, though I imagine it might get a bit crowded in the summer when the hotel is full. The poolside bar quite expensive but that was no surprise. We did not try the gym (free) or the spa (expensive) but they looked good. The beach is accessible through a private gate for hotel guests but could prove a bit tricky to get to for less able guests as there are plenty of steps to negotiate. It is not a private beach but it was not crowded. The beach cafe (run by the hotel ) was lovely and quite reasonably priced. There is another restaurant (not run by hotel ) further down the beach which we did not try but I will definitely give it a go on our next trip. There is a free hotel shuttle bus that runs back and forth to Albufeira every 2 hours until 6:15 pm. It only seats 27 people so don't leave it until the last minute to join the queue! Taxis to and from Albufeira are about 7.50 euros each way. We will definitely go back to Grande Real Santa Eulalia for another (longer) stay and will probably hire a car to explore the beautiful Algarve region further. By all accounts, April, May, September and October are good times to go. You get good weather and reasonable prices but avoid the crowds.

Room Tip: Definitely go for a sea view room on a higher floor if possible. Choose this when booking rather than trying to upgrade when you get there.
  • Stayed: April 2014, traveled with family
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4  Thank Lucille O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded April 23, 2014

Dear Guest,

Due to the implementation of a new Property Management system, we have not been able to reply individually and personally to all reviews as we usually do, but we wanted to thank you for having taken the time to share your feedback with us and assure you that your comments will be taken into consideration. As soon as possible, we will start replying to each one of your kind comments and reviews individually.

Thank you once again for your review and we look forward to welcoming you back soon to one of the Hotéis Real Algarve.

Kind regards


Jorge Teixeira
Manager
Grande Real Santa Eulália

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

Ground floor garden room 11 with lovely views of pine trees and sea, didn't pay any extra for it. 6.50 for tuna sandwich which was nice and fresh and 4.50 for a large beer at pool bar. Dont eat in Martins Restaurante at the hotel entrance had the worst meal ever there. Ordered chicken piri piri and got a piece of fried chicken, dried up no taste and string fries, staff attitude was really bad. Breakfast in hotel was really good and best value. Used mini bar fridge for our water etc. Taxi to nearest supermarket and restaurant is 4 euros. Shuttle bus was really handy used it every day. All in great hotel and location.

Room Tip: Room 11 garden room sunny in the afternoon lovely views
  • Stayed: April 2014, traveled as a couple
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Thank luvholidaysScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded April 23, 2014

Dear Guest,

Due to the implementation of a new Property Management system, we have not been able to reply individually and personally to all reviews as we usually do, but we wanted to thank you for having taken the time to share your feedback with us and assure you that your comments will be taken into consideration. As soon as possible, we will start replying to each one of your kind comments and reviews individually.

Thank you once again for your review and we look forward to welcoming you back soon to one of the Hotéis Real Algarve.

Kind regards


Jorge Teixeira
Manager
Grande Real Santa Eulália

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2014

this is a lovely resort but be careful while walking as the path ways are all cobbles it is also far out and if you have any mobilty ptoblems this isnt the hotel for you there is a mini bus that runs hourly but only hold 17 passengers and at peak times for the size of the hotel only leaves the the choice of walking or using taxis there is a local bus stop at the gates of the complex but again if you have mobility problems its a bit of a walk the taxis arnt too expensive but the cost soon mounts up

  • Stayed: March 2014, traveled as a couple
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Thank elizabeth y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this reviewResponded April 23, 2014

Dear Guest,

Due to the implementation of a new Property Management system, we have not been able to reply individually and personally to all reviews as we usually do, but we wanted to thank you for having taken the time to share your feedback with us and assure you that your comments will be taken into consideration. As soon as possible, we will start replying to each one of your kind comments and reviews individually.

Thank you once again for your review and we look forward to welcoming you back soon to one of the Hotéis Real Algarve.

Kind regards


Jorge Teixeira
Manager
Grande Real Santa Eulália

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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