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“still excellent”

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Grande Real Santa Eulalia Resort & Hotel Spa
Ranked #11 of 154 Hotels in Albufeira
Certificate of Excellence
Dublin, Ireland
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“still excellent”
Reviewed September 22, 2013

Returned to this hotel for family holiday, 1st time staying there in a 1 bed apt. Have to say they are ideal for family holiday with kids. Well equiped with microwave, toaster, fridge, kettle, hobs etc. Also 2 tv's, one in bedroom. Stayed half board, food excellent, great loaction away from noise of tourist area's but close enough to walk to strip if desired. Hotel also has courtesy bus to strip and albuferia. Staff helpful and pleasant. It is expensive, but location is worth it and would definately go back. Would say that got A2B transfer for 1st time and were left waiting for hour in airport before transfer to resort. Given the standard line that there was a problem with drivers car. Later found out that they give drivers impossibly tight schedule to keep to. Not impressed although transfer to airport was punctual. Beware also that if stay in main building in hotel, book sea view or you could end up in room facing the car park. Not ideal. Also request pool view in apartment booking. Some apartments have a view of .... another apartment. Not so good. The place is quiet but I love it and will be back.

Room Tip: Book sea view in hotel.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eddie18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, October 18, 2013
Dear Guest,

We are really happy that you visited us again and that you have had such a fantastic time with us that you are planning to return once again. This is definitely the biggest compliment for any Hotel and a real motivation for us.

Thank you very much for having shared your feedback with us and we look forward to welcoming you again to the Grande Real Santa Eulália for another excellent stay with us.

Kind regards


João Máximo
Manager
Grande Real Santa Eulália
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 18, 2013 via mobile

The hotel looks good from outside and reception area, stayed for 8 nights in July 2013. Myself, husband, 11 year old and two year old.

Room was basically a one bedroom self catering apartment, down flight of stair so had to lift buggy up and down every time we left and returned to room. Couldn't leave patio door open either as not private and a wall with a drop at the end of it. Not great for small children.

Room in serious need of upgrading.

Wall paper hanging off walls, tiles missing from edges, chipped bath, roof not properly repaired after a leak. And to top it off, wondered why the cot had a sheet over one side of it. That would be to hide the wall crumbling away. Not impressed, asked to move rooms but nothing available for couple of days so wouldn't have been worth it! Not what you expect for 5star, stayed in far better 4star hotels.

Breakfast was a joke, if you didn't get there early enough massive queues so we didn't bother most mornings. To be honest the food on offer wasn't that great no omelettes etc

Location wasn't the best about 15 min walk to montechero strip, not really for family's more for young people on holiday. Most nights took taxi to and from old town.

Hotel had no atmosphere at all not entertainment.

Beach was nice but not buggy friendly, had to carry it up and down heaps of steps.

Won't return to this hotel, not sure where all the good reviews come from?

Stayed July 2013, traveled with family
Helpful?
2 Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, October 18, 2013
Dear Guest,

We regret that your stay did not correspond to your expectations.

We assure that all your comments will be taken into consideration and that we will try to improve wherever we can. With the high occupancy we had during the summer season, we are not able to carry out maintenance works that require an extended time span, like paintings, but repair works have been scheduled for the winter season. We are however not aware of any Resort Suite in a shape as described and also have no wall papers in the Resort Suites or sheets hiding walls.
Also omelets are served at breakfast, together with other freshly prepared eggs to the liking of our guest and the feedback regarding the Breakfast Buffet is usually overwhelmingly positive, as is the feedback regarding the location.
Please be also reminded that we offer an entertainment program with a large choice of activities for both adults and children and that guests can use an alternative gate to the Beach, with direct access to the beach car park and allows to avoid the few steps on the regular way to the beach.

Thank you once again for your review and we hope that we will be able to welcome you again to our Resort for an hopefully more enjoyable stay with us.

Kind regards


João Máximo
Manager
Grande Real Santa Eulália
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 5 Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 18, 2013

We stopped for 2 days in this resort in September 2013. Nice building, bungalows, landscaping, inside halls, rest area and restaurants.
Absolutely standard level of service in a buffet area, nothing extraordinary at service level - no "good morning", no smiles, just hard work from servers.
If you expecting hi-end service and resort you choose something else.
Here you will find OK for everything:
- not fresh smells in the room (old carpets with marks on it)
- TV 20 years old with 14inch screen, no fast internet (we were not able to use our computers to check the office back home and cameras at home, not enough speed and power)
- no welcome package
- no fresh local newspapers, you will have to buy newspapers in a downstairs lobby store around 5 EUROs for just ordinary "yellow" papers

just regular resort... 3-4 stars max

BUT! Gorgeous beach area and it's public, make sure you don't take nothing valuable to swim, just towel

I would not go there second time, but if you will take room with ocean view, at least in a morning you will have nice view and you will have great morning mood as we did.
Staff is friendly and helpful, overloaded pool area, but we even didn't stop there, went directly to the beach area to enjoy waves and clean sand.
We didn't had dinner at this resort because we were recommended to have fresh fish in a local café and restaurants. I will recommend you do the same - eat at local restaurants, great dinners and launches, fresh fish every day with fresh veggy and potato. COFFEE as MUST - delicious:)
Don't need to have change for staff, just to cleaning lady, nobody is around to tip.
Breakfast is ok to have in your package to not run to the outside to have yogurt or cereal with your kids.
Please go to other beaches and walk in that city, very-very nice local atmosphere and people, very friendly, very simply, I miss this attitude in our busy community this days.

Room Tip: ocean view is the best choice
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anta_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, October 18, 2013
Dear Guest,

Thank you very much for your review.

We are glad that you enjoyed your stay with us, but regret that not everything corresponded to your expectations. We assure that your constructive feedback will be taken into consideration and that we will do our utmost to improve wherever we can.
Actually, there are points that are already being changed, like the TV’s mentioned, which are currently being replaced by flat screens and the carpets which are also being gradually replaced.

Thank you once again for your feedback and we look forward to welcoming you again for a, hopefully, even more enjoyable stay.

Kind regards


João Máximo
Manager
Grande Real Santa Eulália
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
n.ireland
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 16, 2013

Just back from this hotel on bed and breakfast basis,first impressions of driving into hotel are great and reception area is impressive.rooms are also very good but thought bed was a bit hard and the shower was just ordinary,but only minor faults.Breakfast is a bit chaotic and need to push or be pushed but food was good except for horrible sausages and they ran out of cooked food very quickly,pool area was quite spacious and no problem getting a bed, this was probably helped with the beach being so close,though some people got the impression that the beach belonged to the hotel which it does not and 2 sunbeds and an umbrella are 15euros for all day and10euros for half a day.But the beach was superb.The walk into town is a bit up and down but is only 10-15 mins,then there is a courtesy bus that takes you into the old town which is a great bonus.At night the hotel is very quiet with not many people about which is a pity as it is a lovely hotel if not a wee bit dear for a drink.All in all i would recommend this hotel

Room Tip: ask for a sea view
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bigjack08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, October 18, 2013
Dear Guest,

We really appreciated your kind and detailed description and are happy that almost everything from the rooms to the location, food and facilities corresponded to your expectations. Unfortunately, not the comfort of the bed though, but we are very pleased to inform you that we do have available mattress toppers for all guests who prefer a softer mattress than the ones we have. Please contact us before your next visit, as we will be very pleased to prepare your bed with these.
We have also alerted our breakfast staff to pay even more attention to the Buffet and make sure that all dishes are quickly replenished.

Thank you once again for your feedback and recommendation.

We look forward to welcoming you again, hopefully soon, for another enjoyable stay with us.

Kind regards


João Máximo
Manager
Grande Real Santa Eulália
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jedburgh, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 15, 2013

Very pleasant hotel with excellent / attentive staff. Hotel itself is on first impressions 5 star but the hotel rooms are a little dated and do need a touch of TLC. That said the rooms are spacious and clean. We would return to this hotel but as mentioned above we'd want the rooms to get a make over and have basics such as DVD player and kettle esp if deemed 5 star!

Room Tip: For those travelling with young children this hotel offers lots of space and a second room with plen...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dave m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, October 18, 2013
Dear Guest,

Thank you very much for your kind review.

We are happy that you enjoyed your stay with us, as well as our facilities and services.

Thank you also for suggestion to update the rooms and we are very pleased to inform you that some minor repair works have been scheduled for the winter and that our TV’s are currently being replaced by new Flat Screens.
Please be also informed that DVD players and kettles are available upon request. Just contact our Front Desk, who will be very pleased to assist you.

We look forward to welcoming you again to the Grande Real Santa Eulália and remain at your entire disposal for any assistance you might require.

Kind regards


João Máximo
Manager
Grande Real Santa Eulália
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 15, 2013

Stayed at this Hotel for 7 days and found it to be a very professionally run premises. The staff were very attentive. The room was kept clean and tidied every day. We enjoyed our stay. The only down side was that the buffet food for breakfast was never hot. Other than that, Very good.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, October 18, 2013
Dear Guest,

Thank you for your kind review.

We are happy that you have spent a thoroughly enjoyable stay with us.
We regret however that you felt that the temperature of the food at breakfast was not hot enough. We checked our temperature charts, which are kept as part of our HACCP programme, and all records where within the required range, but we will pay even more attention to the buffet and the temperature logs.

Thank you once again for having left your feedback and we look forward to welcoming you again for another enjoyable stay at the Grande Real Santa Eulália, hopefully soon.

Kind regards


João Máximo
Manager
Grande Real Santa Eulália
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 14, 2013

We have had a lovely week at this resort, but like others have said there are positives and negatives (as their are with every place anyone goes to)
For us :-
Negatives - We had a room with a "resort view" that really meant a view of the car park and front reception area, not exactly what we had in mind ! Wonderful choice at breakfast but the hot food is cooked en mass so not always hot, they have a choice of eggs cooked 4 mins or 8 mins, I had a 4 min egg but sadly they were also cooked in advance so was like a hard boiled one ! Prices for food/drinks expensive.
Positives - Very clean, staff friendly, courtesy towels for the pool area daily, lovely clean pools (one heated), rooms cleaned daily, no need to reserve a sunbed, there were plenty ! small fault with our room safe, but came to repair it quickly and efficiently.
Thoughts - Good supermarket out the hotel turn right, round the corner and its just on the left, if you are going to use the courtesy shuttle bus start to queue about 20 mins before it leaves but as far as we could see everybody always got on. No kettles in the room, we took a travel one. The pavements on the 10 min walk to the restaurants/bars are quite uneven, I don't recommend high heels.
Enjoy - we did !!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Presh1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Manager at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, October 18, 2013
Dear Guest,

We are happy that you have spent a pleasant time with us and that most services and facilities corresponded to your expectations

Thank you for giving us the opportunity to improve, by also mentioning the points that you liked the least.
To make your next visit even more enjoyable, we would like to recommend you one of our Seaview room categories, which we are sure will better suit your expectations.

Thank you as well for your useful tips and suggestions, which will certainly also be very appreciated by other guests. We would just like to add a small note regarding the kettles, which although not available as a standard in the Hotel rooms, are available upon request and part of the standard equipment of our Resort Suites.

We look forward to welcoming you back to the Grande Real Santa Eulália for a, hopefully, even more enjoyable stay with us.

Kind regards


João Máximo
Manager
Grande Real Santa Eulália
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grande Real Santa Eulalia Resort & Hotel Spa

Property: Grande Real Santa Eulalia Resort & Hotel Spa
Address: Praia de Santa Eulalia, Albufeira 8200-916, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Albufeira
#5 Spa Hotel in Albufeira
#8 On the Beach Hotel in Albufeira
#9 Luxury Hotel in Albufeira
#9 Family Hotel in Albufeira
#10 Romantic Hotel in Albufeira
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grande Real Santa Eulalia Resort & Hotel Spa 5*
Number of rooms: 344
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Also Known As:
Grande Real Santa Eulalia Resort And Hotel Spa
Grande Real Santa Eulalia Hotel Albufeira
Santa Eulalia Portugal
Grande Real Santa Eulalia Resort & Hotel Spa Albufeira, Portugal - Algarve

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