I came to this hotel looking for a 5-stars experience in the Algarve region. Hotel-wise, it is nice with a clean-modern design that might not appeal to everyone's taste. Staff was very friendly and helpful, as you'd expect from a 5-star hotel.
However, we had some bad experience -
In the spa, I had a facial, which was really a waste of my time and money (it wasn't very professional, to say the least - no manual work but only application of various facial masks) and was eventually refunded.
Dinner was really bad - refunded for one meal (meat was not chewable). Ordered a tuna dish - fish was not very fresh, and the clams it was served with were not fresh and I had to throw up later that night. Even with the dessert - the nuts were sour and stale.
The room is very much -NOT- soundproofed. We were awaken from our sleep in the morning to hear the person in the room above ours walk with heeled shoes, which was really upsetting.
We received a nice room upgrade to have a view as the hotel occupancy was rather empty (off-season).
To sum it up - There is still room for improvement. If you are seeking that "luxury" feeling, perhaps this is not the place (more "modern"/"chic" than luxury)
- Official Description (provided by the hotel):
- Ideally located overlooking Falésia Beach (Albufeira), the EPIC SANA Algarve has 162 Bedrooms, 24 Resort Suites and 43 spacious Apartments with a modern design, complemented by up-to-date amenities and the latest generation technology. A large SPA, 5 outdoor swimming pools and an indoor swimming pool, Kid’s club, Baby Club, multi-sport court, three restaurants, two bars and a snack-bar next to the swimming pools, are some of the facilities on offer at the EPIC SANA Algarve Hotel. With 1.848m2 of meeting rooms and more than1,000m² of outdoor areas, the Congress Centre of the EPIC SANA Algarve Hotel will be a reference point for congresses and events. ... more less
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- Also Known As:
- EPIC SANA Algarve Hotel Albufeira, Portugal