Stayed in the Ondamar hotel for 10 days with my family in September. We previously stayed here back in August 2012 and it was brilliant! Which is why we booked again. When we stayed there this time, it was nowhere near the standard it was previously at. The pool area and pool side was never cleaned and it was black with dirt. The bins were over flowing and the smell of suage was disgusting. We, along with another family we met who stayed there, had an ear infection due to the dirty pool water. The water fountains were never switched on, and the atmosphere in the bar was horrible. No entertainment what so ever! We made our way to the indoor pool on a day which was quite cold, and we found a crab in the indoor pool! It was literally crawling along the bottom. We brought it to the attention of the reception staff and they said they would send someone down to remove it. We literally were shocked, we couldnt believe there was a crab in the pool! Indoor pool! Which means it probably wasnt cleaned in a while. The equipment in the GYM doesnt even switch on! We orderded a big meal in the snackbar and i was 3 cent short and the bar staff refused to serve us our food until we got the 3 cent. After spending over 2,000 at the hotel, dont you think they would let you off with 3 cent? They were horribly rude. Rooms are very dated, but in all fairness, they were very clean, and maids were in every 2 days. But apart from that the stay was honestly dissapointing. Location was great though, but it was near the road, our hotel room, so it was noisy. Never again though, honestly the hotel has gone downhill.. Big time! I do NOT reccommend.
- Official Description (provided by the hotel):
- Ondamar Hotel presents you with the best Algarve has to offer! On vacation or on a weekend away, enjoy the comfort of our facilities, the quality of our service and the professionalism of our staff. Sun, beach, pool and entertainment are the characteristics of this region, making it welcoming even in mid- winter. In 10 years of existence we have followed one goal only: your well-being. ... more less
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- Also Known As:
- Ondamar Aparthotel Albufeira, Portugal - Algarve
- Ondamar Aparthotel Hotel Albufeira