Stayed for 10 nights 23.11.13 - 03.12.13 with my partner. Please just look at my complaint to the company we booked the hotel via and you'll see the problems we faced. Not saying you will have the same if you book here, this was just our experience:
"We have been staying in this hotel for 7 nights now, but we have not had proper hot water for 6 nights. The complaint was first made on the first day when we checking out the facilities when we walked through the door of the apartment. The water was tepid at best so i phoned down to reception and made them aware,they said they would get someone to have a look. A maid came to the door and checked the hot water in the kitchen and agreed that the water was not hot. Reception phoned me back and said that there was no engineer on site and we would have to wait till Monday for them to resolve the issue,they offered to move us to the apartment below, but it had the same problems,so we agreed to stay until the engineer had fixed the issue. Since then we have been without proper hot water until friday night when we came back from a day trip and asked the receptionist if the water had been fixed.. He explained that a colleague said it had been resolved, about the 3rd time they've said this within the 7 days. Thankfully it was finally hot on friday night after our trip. I did make a polite complaint on Thursday evening to the receptionist and i said it was unacceptable to not provide guests with such a basic requirement such as hot water - he provided me a card with the hotel chains director if i wanted to write a letter, which i will be doing on my return to UK. I said we've had to pay 45 euros to use another hotels spa facilities for 6 days because they have hot showers and because it was too cold to use our own. Not only this, but our bathroom stinks, it smells as if it has a sewerage running beneath it. I had to go out and buy bathroom bleach, cleaner and air freshner to combat the awful smells. Every night i have to put the plugs in plug holes as thats where the smells are eminating from - its awful and we're really not happy. Okay we've got hot water now but im not holding my breath, even though its fixed, its still very tempremental as it was this morning. Firstly i am making the complaint to you, because it was you that took the money upfront from my bank. Not having hot water in your hotel room or apartment is a cardinal sin, and we will not put up with that. That coupled with the stinking bathroom as well just adds insult to injury."
Oh, if you like your soft or memory mattresses back home, don't expect the same here, the beds are rock hard. Apparently this is problem with 2-3 star hotels across Albuferia though, but it makes sense. If you're only willing to pay peanuts for accommodation expect monkeys, not 5 star quality which is what I think a lot of people expect for their money but are then bitterly disappointed that they haven't got a suite overlooking Mount Vesuvius erupting and bed lining that's been made by vestal virgins from Atlantis.
Admittedly, we didn't spend a lot for 10 nights here - about 19€ p/n. At the end of the day you get what you pay for, so I can't really moan about the hard mattresses even though they were uncomfortable. But to not have hot water.....! It doesn't matter if you're staying in a YMCA or a Shangri-La hotel, hot water is basic.
If you're staying in the apartments at the back, there's a labrador that lives in the 2 storey, privately-owned house just over the wall. This thing never shuts up unless it's let out of its cage. Its barking is like a sonic boom, not to be missed. To listen to such spectacle, opening hours are 7-8am and then again at 4-6pm when you are having a siesta. Tickets are free.
- Official Description (provided by the hotel):
- Hotel Topazio is situated in Areias de S. Joao, 200 metres from Aveiros Beach. Its modern rooms and apartments have private balconies and there is an outdoor swimming pool. The rooms and apartments of the Topazio Hotel each include a satellite TV, minibar and air conditioning. The apartments also have a kitchenette with a microwave. Guests can enjoy breakfast with a swimming pool or garden view. The snack-bar serves a variety of snacks as well as refreshing drinks and cocktails. Sun loungers and parasols provide a relaxing setting to spend the afternoon by the pool. Children can play around in the pool's paddling section, have fun in the kid's park and play mini golf. Hotel Topazio is situated 300 metres from bars, restaurants, shops and supermarkets. Albufeira is 2.5. km away. ... more less
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- Also Known As:
- Topazio Hotel Albufeira
- Hotel Topazio Albufeira, Portugal - Algarve