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“would not take much to improve”

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Auramar Beach Resort
Ranked #70 of 162 Hotels in Albufeira
Poole, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“would not take much to improve”
Reviewed May 18, 2013

Stayed March 17th for 11 nights. Room okay,clean but a bit tired.Depending where you are you could have quite a walk to the restaurant.Food ok but got very boring after 5 days .Ate out a few times even though on AI.Drinks disappointing in plastic cups and bar staff unwelcoming(next please.can I see your wrist band) I did say I have been here 8 days on one occasion but was told you and 500 others,charming.Pool and other areas not very clean.All in all a very average 2 not 3 star hotel.

  • Stayed March 2013, traveled as a couple
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Helpful?
1 Thank wbecks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Durham, United Kingdom
Level Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed May 17, 2013

We spent a week at this hotel late April. On our first day we met a couple who had just recovered from a sickness bug. We had read the reviews, tried to change our hotel but couldn't so went armed with bacterial wipes/hand gels etc. We heard of so many people going down with the sickness bug, we attempted the food but felt it safer to eat out so the holiday was very expensive. We didn't like the look of the food, sampled it once and decided not to eat there. I didn't like all the stag and hen parties, we were in block A with a sea vie if you stood on your tip toes. Lying in bed one night reading a huge cockroach ran across the floor, the balcony door was broken so we think it got in through there, the room was shabby and needed updating. Sheets were never changed but the towels were. The TV didn't work, the light flickered in the bathroom and no one was interested in any repairs. The location is fabulous, the drinks are reasonable but 2 members of staff at the poolside bar need a training session in customer service, Patricia and Vladimar, exceptionally rude especially Vladimar who was so rude to an elderly guest in front of me, I told him it was unacceptable and he told me he didn't understand English..in English! The rest of the staff were fine and we found reception were trying to be helpful. This place needs closing down, refurbished and cleaned to rid it of this bug that is clearly not going away. My advice is you think you are getting a bargain when you book it but your not because your either ill or end up eating out which makes it very expensive.

Room Tip: Refuse a room in block A where we found cockroaches
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  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank Magpie1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Albufeira hotels

Cardiff, United Kingdom
1 review
Reviewed May 17, 2013

arrived very late at he auramar after a long day of travelling, was one member of staff on booking people in , we had to find our room by ourselves. On arrival to our room was so tired, just went to bed (uncomfiest beds in exsistance) and waited to see what the next day would bring. Having read terrible reviews on the hotel prior to our arrival , we were dreading it , but the next day the sun was shinning so we got up to explore. the hotel needs updating considerably , faulty fittings, horrible green itchy blankets etc, apart from that , the cleaning staff were ever present, and our rooms were visisted everyday , we were in room 118 and had a view to the pool it was enough for us . The pool area was lovely ,spotlessly clean and plenty of space for everyone, the showers could do with fixing mind. we went BB which suited us and the little one, as we jst ate out then when we felt like,the beach is a stones throw away, although the location is not good for those who cant walk far, as stee inclines are involved, even the hotel has lots of steps. the old town worth a visit and the new strip just a 10 minute walk away.we were lucky not to have caught the dreaded Dand V that people had been writing about, the holiday is what you make it though really, there were about 2 children there including my son ,many groups of stags etc , but you get that where ever you go .The auramar could be outstanding if updates were made, but aart from that what we payed , is what we expected., give it a try its not that bad , make the most of what you pay, honest i was dreading it, but it was fine , and you can always go wandering around the sites and that .

Room Tip: a ti would be if going to beach wear socks ,the beach is quite shingly , hurts the feet , another wo...
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  • Stayed May 2013, traveled with family
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Helpful?
Thank helen g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalgety BAy
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 16, 2013

This hotel is ideally situated, a short walk to the beach and it's located between the old town and the strip, the old town is about 6 Euros in a taxi and the strip is a ten minute walk. The food was ok and you always manage to find something to eat. The rooms were clean and the staff were very helpful. However it seemed to attract a lot of stag and hen groups, (mostly stag's), one stag group were very loud poolside using foul language close to kids and they came back to the hotel after 4am and decided to shout up and down the corridors, no one at the hotel seemed to want to tell them to be respectful towards other guests. Guests ranged from all ages, the hotel had plenty sun loungers and a games room for kids. I really liked this hotel but the stag and hen parties ruined it for me.

Room Tip: Most rooms have sea views, best to get a room above the 1st floor to avoid all the noise.
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  • Stayed May 2013, traveled as a couple
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Helpful?
Thank Tattieboggle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goole, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 14, 2013

We went to this hotel for one week on 1st May 2013,we was welcomed by the receptionist at 11am and we was very pleased to be able to go straight to out room after having to pay a refundable 10euros for our room key. On first impressions we was suitably impressed with the room,B101 but on further looking during the week we found the room to be dated and grubby and after reading that we would have our room cleaned daily and towels changed we found this to be untrue,yes the beds were made for us and bins emptied but the towels werent changed all week!!!!!
We stayed at this hotel as all inclusive guests but given a whisky in a plastic cup and having to drink our wine in a plastic tumbler poured from a drinks dispensor certainly didnt make us feel special, I feel we were classed as hostel guests, not 3 star hotel guests,very disappointed!!!!!

After 2 days at the hotel,using the restaurant,bar,pool and snack bar,eating and drinking and using all the facilities,my partner and I were both struck down with horrendous diarrhoea and sickness. After not leaving our room for a full day we finally felt able to leave the room for a breath of fresh air and made it down to the pool. 2 days later our 8 year old daughter was struck down with sickness.
After this we dare not eat or drink in the restaurant,bar and snack bar and as we were all inclusive we were very disappointted at having to use our money to eat and drink out. The hotel needs updating and a complete hygiene clean to rid the hotel of this bug that ruined our first holiday abroad!!!!!!

  • Stayed May 2013, traveled with family
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Helpful?
3 Thank jo c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 14, 2013

Me and a friend stayed there a few months ago on an all inclusive deal, upon arrival the staff were friendly, we were checked in quickly and taken to our room. the walk to the room was a fair distance as it was on the other side of a larger large hotel. we had a sea view which was beautiful. rooms were clean and practical. the pool area was always clean and we had no problems ever getting a sun beds, there was never a rush to get any food or drinks for the bar area, food was a bit repetitive but was decent taste wise. there is also a lovely little bar where u can get food from just at the end of the drive way to the hotel, staff there were very nice and friendly. hotel is also located right on the beach but there is a steep walk down to the beach which would be suitable for people in wheelchairs. The strip is also in walking distance from the hotel if you fancy a night out. overall we had a great trip and could not fault the hotel in any way, your getting what you pay for!

Room Tip: We had a great room over looking the pool and the beach, in section C of the hotel. but anything ove...
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  • Stayed October 2012, traveled with friends
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Helpful?
1 Thank simran v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke- on- Trent
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed May 13, 2013

Well - please see the extracts taken from my letter of complaint to the booking agent...
My main complaints are about the shocking rooms, the terrible food and the absolutely disgraceful treatment we received from the staff at the Auramar Beach Hotel – when we were left stranded at the hotel.
My wife & I booked a 5 day break for 4 of us, through Travelsoon.com, as a wedding present for friends (who were married on Saturday 23rd March, 2013), staying either at the Monica Isabel Hotel or Auramar Beach Hotel – allocation upon arrival.
Now to the issues encountered (generally, in time order):
We actually arrived at our hotel, The Auramar, at 23:45. When we arrived, we were ‘greeted’ and given our keys to rooms A103 and A105. We dropped our bags there and hurried for a quick drink; as we were informed that the bar closes at midnight & no food or drinks were available after, even if we were willing to pay, which we were.
We returned to our rooms and took a good look around – to find that room 103 was so damp that plaster was falling off the walls and our room (105) had black mould up the wall next to the bed, the bathroom was disgusting; with no enamel in the bath, a damp smell so bad that we could not wash in there and the bedding was so damp that we had to sleep on top of the bed with clothes on. The final straw was that one of the 3 pillows in room 105 had a large blood stain on it. As it was late, we decided to sleep there the night and sort issues in the morning.
The morning of the 27th we went for breakfast and then proceeded to reception to request a change of room. This was done immediately, with no question, and we were offered Block D, rooms 111 & 112. They were slightly better than the original rooms; so we moved immediately. The receptionist informed us that the rooms would be cleaned later that day – they were not.
Our friends’ room had no air conditioning, the telephone did not work and lighting was intermittent. This was reported and, as the air conditioning could not be repaired, a small heater was supplied.
Our room had no light in the bathroom (it did start working on the Saturday) and was still a little damp. We worked around the damp by putting the air conditioning on full for the whole of our stay and it did, indeed, become dryer quite quickly. This did, however, encourage the cockroaches out and we spent some time driving them from our room.
THE BEST IS YET TO COME...
At lunch time, we went into the Pool Bar and met a couple (he is 86 & his wife 77); whom told us that she had caught food poisoning there and were very ill for 4 days and upon hearing this, a second lady told us that her husband was currently very ill, had been in the room for 2 days and that the reception were ‘handing out Imodium’ to anyone who asked. We took little notice until we were informed, by a further four couples that they, too, had become ill. This did not particularly worry us until we noticed staff installing alcohol sprays and food hygiene staff taking very regular checks of temperatures and removing food samples. This made us very worried and we decided to limit what we ate there, in fear of getting ill. The food we did eat was not particularly bad, but it was, generally, cold and very repetitious.
After dinner we went to the Bar, for the supposed ‘entertainment’, which consisted of a gentleman playing 2 songs on the organ then a group of teenagers/ young people painting the faces of small children for about 2 hours; whilst a Chipmunks CD played on a loop. This finished, we played a short game of bingo – the prizes being cocktails and ‘champagne’ in an all- inclusive hotel and the gentleman played 5 or 6 more tunes on the organ, finishing at about 10:45. The next evening was very similar, Friday was different; starting with the face painting, followed by a bird show (a gentleman spending over an hour walking round with a couple of parrots trying to sell pictures followed by quite a good, but brief, show). Saturday consisted of the same face painting, followed by a dance show. All in all, not the most riveting of entertainment and more designed to discourage people to stay than to encourage – similar to the behaviour of staff…
One lady complained, only to be laughed at & to be told to shut up and, although this was her 4th visit there and she has already booked to return in October, she stated that she would never return and spent the remainder of her holiday predominantly ‘off campus’. At exactly 23:00 – half the lights were turned off each night – meaning that most people left. As the week drew on & the hotel became busier the drinks seemed to get weaker and service slower. In fact, one barman was extremely rude throughout. Even though the all- inclusive finished at 23:00 and the bar closed at midnight, it was very difficult to get a drink after 22:50 (even if we wanted to pay for one); as bar staff spent almost the whole time from then packing up.

We finished our holiday and went to reception, on Sunday 31st March at 03:25, as instructed (for a flight at 07:05). At 03:56 I was a little worried, so I called the transfer agent, just to check. The gentleman at the other end asked me to call back; so I did, at 03:59 an again at 04:04 and 04:12. The result being that we were, initially told that we were at the wrong hotel (even though they had taken us there), then he would call the driver and ‘get back’; which he did – only to tell me that the coach had left the resort and would not pick us up. I called back & told him that a couple were in reception awaiting a transfer at approximately 04:30. He told me that that coach was full and we would not be collected! I explained that we were stranded and he laughed and hung up!
At this point I asked the gentleman behind the reception for assistance and he called a taxi – charging me 1 Euro for the call and, when I asked for a receipt, he became aggressive!
Luckily, the taxi came, I borrowed 30 Euros from my friend (who I was supposed to be treating for his wedding), to help pay for the taxi, and we arrived at the airport on- time, only to be quickly followed by the supposed full coach – which was a mini bus with 8 or 9 people on and it looked like it could hold at least 15 people???
The gentleman who was in our hotel confirmed that he thought there was room for us. At this, another gentleman approached me and told me of similar problems he encountered and, in the airport, a 3rd spoke of the same problem!
All in all, the whole experience has been very stressful, more expensive than planned and, had we not previously visited the Algarve, would have definitely ensured that we would not return. In fact, our friends said that they never want to return and this has really upset both my wife and me; as it was a wedding present that turned sour.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JohnPotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Auramar Beach Resort

Property: Auramar Beach Resort
Address: Praia dos Aveiros - Areias de S Joao, Albufeira 8200, Portugal
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Airport Transportation
Hotel Style:
#36 On the Beach Hotel in Albufeira
Price Range (Based on Average Rates): $
Hotel Class:3 star — Auramar Beach Resort 3*
Number of rooms: 287
Reservation Options:
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Also Known As:
Auramar Beach Hotel Albufeira
Aparthotel Auramar Albufeira
Aparthotel Auramar Hotel Albufeira
Auramar Beach Resort Albufeira, Portugal - Algarve

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